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  #1  
Old 04-23-2013, 03:03 AM
cherryred335 cherryred335 is offline
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Default Error Code 1309

Hi,
I've just downloaded the latest version of PT..10.3.4...but I'm getting Error 1309
and it's preventing me from installing.

Does anyone know how to get round this?
Any help appreciated.
Many Thanks,
Al
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  #2  
Old 04-23-2013, 03:14 AM
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crizdee crizdee is offline
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Default Re: Error Code 1309

Quote:
Originally Posted by cherryred335 View Post
Hi,
I've just downloaded the latest version of PT..10.3.4...but I'm getting Error 1309
and it's preventing me from installing.

Does anyone know how to get round this?
Any help appreciated.
Many Thanks,
Al
Hi,

System specs please

computer
OS
ram
interface + latest driver installed?

is this an update to a previous install? was it working before this install?


Chris
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  #3  
Old 04-23-2013, 03:35 AM
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chrisdee chrisdee is offline
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Default Re: Error Code 1309

Wonder if this could be the problem ?
http://avid.force.com/pkb/articles/e...US%2FError_Mes
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  #4  
Old 04-23-2013, 04:37 AM
cherryred335 cherryred335 is offline
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Default Re: Error Code 1309

Many thank fior your response,Chris.
The computer is a Rain Recording Nimbus with Windows 7,Mbox 2, 4 gb Ram latest driver installed.
Was working fine with the last update which I've uninstalled as recommended.

I'll try deleting preferences etc. and also download, unzip and install again.
Cheers,
Al
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  #5  
Old 04-24-2013, 02:44 AM
cherryred335 cherryred335 is offline
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Default Re: Error Code 1309

It seems some files are not extracted when unzipping. Hence, the upgrade will not install...file missing.I haven't tried it yet but this is the fix...

http://avid.force.com/pkb/articles/e...itor-installer


Cheers,
Al
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  #6  
Old 04-25-2013, 01:47 AM
cherryred335 cherryred335 is offline
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Default Re: Error Code 1309

The fix worked.
Al
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