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Pro Tools 11 Information


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  #1  
Old 01-19-2012, 04:08 AM
Maddern Maddern is offline
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Join Date: Oct 2010
Location: Den Bosch
Posts: 31
Default iLOK log in problem

Hi Folks,

Has anybody else had a problem logging into their iLOK account recently... been trying for the last 24 hours.. once I've typed my password and user name the page loading freezes up... and after about 5 mins, a new page pops up from iLOK stating the following:
The web server couldn't connect to an open application server.

If you're seeing this page, just wait about 15 minutes and try again. There's a momentary glitch in the site which should resolve itself in that time frame.

....
Well 15 minutes has turned into 24 hours, and I cannot find any contact with iLOK other than first having to sign into my account... oh, yeah, but I can't... so now what iLOK!!???

Has anybody else experienced this (I've tried logging in via MAC & PC through different browsers, same thing though)
Does anybody have a contact email for those very distant customer care people at iLOK?

Any advice would be very welcome....
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  #2  
Old 01-19-2012, 04:44 AM
ctyelvis ctyelvis is offline
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Join Date: Mar 2009
Location: Kalamazoo, MI
Posts: 461
Default Re: iLOK log in problem

Yeah it looks the iLok website is un-responsive.
I've been trying to get logged in for about an hour and a half, myself.
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  #3  
Old 01-19-2012, 05:02 AM
Maddern Maddern is offline
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Join Date: Oct 2010
Location: Den Bosch
Posts: 31
Default Re: iLOK log in problem

Okay, well, at least we know it's definitely from their side in that case... what's annoying is that there is absolutely no way to contact them? How would they know if there's a problem if they can't receive complaints from iLok users?? PPfffff... Surely, they must have an idea that something is up though; especially if it's been like this for a good 24 hours. Or not???
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  #4  
Old 01-19-2012, 05:05 AM
ctyelvis ctyelvis is offline
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Join Date: Mar 2009
Location: Kalamazoo, MI
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Default Re: iLOK log in problem

Well maybe not if say the iLok office is on west coast time and nobody gets to work until 9 or 10am....

I'm sure they will be up and running today at some point.
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  #5  
Old 01-19-2012, 05:08 AM
Maddern Maddern is offline
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Join Date: Oct 2010
Location: Den Bosch
Posts: 31
Default Re: iLOK log in problem

True.. let's hope that's the case man.. will keep trying in the meantime...
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  #6  
Old 01-19-2012, 05:17 AM
ctyelvis ctyelvis is offline
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Default Re: iLOK log in problem

Looks like they are back up.
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