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Go Back   Avid Pro Audio Community > Legacy Products > 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win)

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  #1  
Old 12-28-2010, 12:21 PM
moonwalker2 moonwalker2 is offline
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Join Date: Sep 2009
Posts: 169
Default access violation occurred, unable to read location: 0x00000000 at address:0x5ad45a48

access violation occurred, unable to read location: 0x00000000 at address:0x5ad45a48 in module: kontakt 4 dpm

What is this? i get this message everytime i open kontakt 4.

SiSoftware Sandra

Computer
Workgroup : WORKGROUP
Host Name : Oscar-Dator
User : Oscar

Processor
Model : AMD Phenom(tm) II X4 945 Processor
Speed : 3GHz
Cores per Processor : 4 Unit(s)
Threads per Core : 1 Unit(s)
Type : Quad-Core
Integrated Data Cache : 4x 64kB, Synchronous, Write-Back, 2-way, Exclusive, 64 byte line size
L2 On-board Cache : 4x 512kB, ECC, Synchronous, Write-Back, 16-way, Exclusive, 64 byte line size
L3 On-board Cache : 6MB, ECC, Synchronous, Write-Back, 48-way, 64 byte line size, 4 threads sharing

Computer
Mainboard : Gigabyte M57SLI-S4
BIOS : Award (Phoenix) FHL 11/06/2009
Bus(es) : X-Bus PCI PCIe IMB USB FireWire/1394 i2c/SMBus
Multi-Processor (MP) Support : No
Multi-Processor Advanced PIC (APIC) : Yes
Total Memory : 8GB DIMM DDR2

Chipset
Model : AMD F10h Athlon 64/Opteron/Sempron HT Hub
Front Side Bus Speed : 2x 1GHz (2GHz)
Total Memory : 8GB DIMM DDR2
Channels : 2
Memory Bus Speed : 2x 402MHz (804MHz)

Memory Module(s)
Memory Module : A-Data 2GB DIMM DDR2 PC2-6400U DDR2-800 (5-5-5-18 3-23-6-3)
Memory Module : A-Data 2GB DIMM DDR2 PC2-6400U DDR2-800 (5-5-5-18 3-23-6-3)
Memory Module : A-Data 2GB DIMM DDR2 PC2-6400U DDR2-800 (5-5-5-18 3-23-6-3)
Memory Module : A-Data 2GB DIMM DDR2 PC2-6400U DDR2-800 (5-5-5-18 3-23-6-3)

Video System
Video Adapter : NVIDIA GeForce 8600 GT (32 SM4.0 1.1GHz, 256MB DDR3 2x704MHz, PCIe 1.00 x16)

Graphics Processor
OpenCL Processor : NVIDIA GeForce 8600 GT (32SP 4C 1.19GHz, 231.6MB 2x704MHz)
CUDA Processor : NVIDIA GeForce 8600 GT (32SP 4C 1.19GHz, 231.6MB 2x704MHz)
Compute Shader Processor : NVIDIA GeForce 8600 GT (32SP 1.1GHz, 231.6MB 2x704MHz)

Storage Devices
Seagate ST3802110A (80GB, ATA100, 3.5", 2MB Cache) : 75GB (D:)
SAMSUNG HD103SJ (1TB, SATA300, 3.5", 7200rpm, NCQ, 32MB Cache) : 932GB (C:)
Hitachi HDS721616PLA380 (160GB, SATA300, 3.5", 7200rpm, NCQ, 7MB Cache) : 149GB (F:)
SAMSUNG HD753LJ (750.2GB, SATA300, 3.5", 7200rpm, NCQ, 32MB Cache) : 699GB (G:)
TSSTcorp CDDVDW SH-S223F (SATA150, DVD+-RW, CD-RW, 2MB Cache) : N/A (H:)
AJSHSTO S1QF4D2 (SCSI, BD-R, HD-DVD-R, DVD+-R-DL, CD-R) : N/A (K:)

Logical Storage Devices
Hard Disk (D:) : 75GB (NTFS) @ Seagate ST3802110A (80GB, ATA100, 3.5", 2MB Cache)
Reserverad av systemet : 100MB (NTFS)
Hard Disk (F:) : 149GB (NTFS) @ Hitachi HDS721616PLA380 (160GB, SATA300, 3.5", 7200rpm, NCQ, 7MB Cache)
Hard Disk (G:) : 699GB (NTFS) @ SAMSUNG HD753LJ (750.2GB, SATA300, 3.5", 7200rpm, NCQ, 32MB Cache)
Hard Disk (C:) : 931GB (NTFS) @ SAMSUNG HD103SJ (1TB, SATA300, 3.5", 7200rpm, NCQ, 32MB Cache)
Optical Drive (H:) : N/A @ TSSTcorp CDDVDW SH-S223F (SATA150, DVD+-RW, CD-RW, 2MB Cache)
Optical Drive (K:) : N/A @ AJSHSTO S1QF4D2 (SCSI, BD-R, HD-DVD-R, DVD+-R-DL, CD-R)

Peripherals
LPC Hub Controller 1 : Giga-Byte MCP55 LPC Bridge
LPC Legacy Controller 1 : ITE IT8716F
Audio Device : Giga-Byte MCP55 High Definition Audio
Audio Codec : Realtek Semiconductor 888 High Definition Audio
Serial Port(s) : 1
Parallel Port(s) : 1
Disk Controller : Giga-Byte MCP55 IDE
Disk Controller : Giga-Byte MCP55 SATA Controller
Disk Controller : Giga-Byte MCP55 SATA Controller
Disk Controller : Giga-Byte MCP55 SATA Controller
USB Controller 1 : Giga-Byte MCP55 USB Controller
USB Controller 2 : Giga-Byte MCP55 USB Controller
FireWire/1394 Controller 1 : Giga-Byte TSB43AB23 1394a-2000 OHCI PHY/link-layer Controller
SMBus/i2c Controller 1 : nVidia MCP5+ SMBus 1
SMBus/i2c Controller 2 : nVidia MCP5+ SMBus 2

Printers and Faxes
Printer : Send To Microsoft OneNote 2010 Driver (1200x1200, Colour)
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Network Services
Network Adapter : NVIDIA nForce 10/100/1000 Mbps Ethernet (Ethernet, 100Mbps)

Power Management
Mains (AC) Line Status : On-Line

Operating System
Windows System : Microsoft Windows 7 Ultimate 6.01.7600
Platform Compliance : x64

Windows Experience Index
Current System : 5.9

Performance Tips
Warning 100 : Large memory sizes should be made of Registered/Buffered memory.
Tip 2546 : Large memory modules should be ECC/Parity.
Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip.
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  #2  
Old 12-28-2010, 12:40 PM
spkguitar's Avatar
spkguitar spkguitar is offline
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Location: Pittsburgh
Posts: 18,150
Default Re: access violation occurred, unable to read location: 0x00000000 at address:0x5ad45

Which exact numeric version of Kontakt 4? Have you checked the Native Instruments website (or the NI Service Center) for updates?

Which version of Pro Tools? (I'm guessing 8.0.4 or 9, but...)
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Studio rig: Gigabyte GA-EX58-UD3R, Intel i7 920, 6GB Patriot DDR3, NVidia 8600GS, LG GGW-H20L BD-RE, Sony CRX195E1 CD-RW, 2x WD Caviar black 640GB (os swap), 1x WD caviar 320GB (sessions), 1x Maxtor 120GB (sessions), 1x Seagate 1TB (samples/loops)

Profire2626, MBox Mini, Command8
PT10
OSX = 318 Dverb2.0
EFIX is a scam!
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  #3  
Old 01-29-2011, 12:53 PM
derJ derJ is offline
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Join Date: Dec 2010
Location: Germany
Posts: 31
Default Re: access violation occurred, unable to read location: 0x00000000 at address:0x5ad45

For me this issue had nothing to do with Kontakt. But perhaps this helps.

Possible solution (assumption):

Win 7 Professional
RME Fireface 800
PT 9.0.0

I had the same problem after working a while with projects in 192 kHz.

When I tried to open an older session in 48 kHz I got these errors on opening every session and backup. Scary!

I noticed that PT switches automaticly to my MBOX 2 driver and my Fireface switches automaticly to 192 kHz while opening a session.

My solution:

- set the samplerate again to the sessions setting manualy
- set the buffer size to the value with which you saved the session
or in my case 512 samples
- switch drivers in PT to Fireface (or your device)


I hope that helps!



@ Avid:
This was the worst error i had so far.
Please work on these things.
We all paid a lot of money.
Such a mayor error one day before deadline is no fun at all!!!!
.
.
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  #4  
Old 01-30-2011, 04:08 AM
benherron.rrr benherron.rrr is offline
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Join Date: Nov 2010
Location: York
Posts: 162
Default Re: access violation occurred, unable to read location: 0x00000000 at address:0x5ad45

Quote:
Originally Posted by derJ View Post
For me this issue had nothing to do with Kontakt. But perhaps this helps.

Possible solution (assumption):

Win 7 Professional
RME Fireface 800
PT 9.0.0

I had the same problem after working a while with projects in 192 kHz.

When I tried to open an older session in 48 kHz I got these errors on opening every session and backup. Scary!

I noticed that PT switches automaticly to my MBOX 2 driver and my Fireface switches automaticly to 192 kHz while opening a session.

My solution:

- set the samplerate again to the sessions setting manualy
- set the buffer size to the value with which you saved the session
or in my case 512 samples
- switch drivers in PT to Fireface (or your device)


I hope that helps!



@ Avid:
This was the worst error i had so far.
Please work on these things.
We all paid a lot of money.
Such a mayor error one day before deadline is no fun at all!!!!
.
.
I had this same issue, first with loading BFD lite. and then after doing all/most of the optimizations for windows 7 avid reccomends I began to work on a session. I just got the PERFECT take to find pro tools crashed with kontakt 4 (up to date). Lost it all.

I love usin Pro Tools, but hell Im sick of the fact I cannot guarentee that it will start when I turn on my computer, Im sick of the fact that it doesn't start and has some hissy fit when I have changed nothing. I just want to do some work and not worry about my software letting me down all the time.
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  #5  
Old 06-26-2011, 09:49 PM
bassplaya07 bassplaya07 is offline
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Join Date: Jun 2011
Location: Orange County
Posts: 5
Default Re: access violation occurred, unable to read location: 0x00000000 at address:0x5ad45

I'm having these SAME problems. On Windows 7 with similar processor power to yours as well...this access violation is really driving me insane. I can't do ANYTHING! I can't even open a new file! I need some freaking HELP AHHH!!
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  #6  
Old 11-22-2011, 11:56 AM
phobia1 phobia1 is offline
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Join Date: Jan 2010
Posts: 29
Default Re: access violation occurred, unable to read location: 0x00000000 at address:0x5ad45

I would startup your pc and press delete or whatever brings up setup and disable the onboard sound drivers. Then make sure that you have all the latest drivers foe your interface and midi.
F
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  #7  
Old 11-22-2011, 12:00 PM
phobia1 phobia1 is offline
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Join Date: Jan 2010
Posts: 29
Default Re: access violation occurred, unable to read location: 0x00000000 at address:0x5ad45

The other I noticed which may not be a problem but I had Nvidia Graphics card and PT10 kept crashing. I changed to radeon on Digi advice and ALL was cured instantly. Check that your graphics card is certified by avid if possible as can really be big problem if not.
F
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