feature transfer error during install

[emiletich]

i just did a hardware exchange to a digi 003 rack factory with pro tools 8 and when i try to install pro tools i get a feature transfer error about a quarter of the way through

feature: app files
component: digi audio drivers
file: H:\Protoo~6\data2.cab
error: data error(cyclic redundancy check)

[necjamc]

Are you installing from a DVD? If so try copying the installer to your HD, Download the installer from your my digi account or request a new disc/installer. In order of course. I have seen a lot of posts like this on here and myself included have had problems with this. Even when installing the web installer from a copy on a DVD that I burned. I now always install from the HD.

[emiletich]

i cant copy the dvd because the data2.cab file is corrupt and i dont have the download available on mydigi account. so who would i contact about getting a download link for a replacement installer.

[necjamc]

http://www.avid.com/us/support/digidesign.aspx
This is the Avid Digi online support page. You should try here.

[emiletich]

I already submitted a support ticket on Friday but had yet to receive a response and had hoped to get the issue resolved before the end of the weekend so I could reopen my studio by Monday.

[Avid]

Check your email.

[emiletich]

thank you so much i greatly appreciate the service on the weekend.
does this download also include the factory bundle or will i need to download that separately.

thank you again

[Avid]

You can download the 003 Factory Bundle installer from this page.

At the bottom of that page, you would download "003 Factory & Producer Factory Pro v8.0 (Win) for Pro Tools 7.3-8.0".

Then download and run the "Digidesign Plug-in Updater v8.0.3 for Windows"
from the Pro Tools LE 8.0.3 for Windows Downloads section.

[emiletich]

once again thank you so much for all your help.
my audio loops and sounds dvd is also not working.
is it possible to download this as well.

thank you again.

my clients and i greatly appreciate your excellent and timely service.

[fortja]

I have the exact same issue. Just did a hardware exchange to a digi 003 rack factory with pro tools 8 and when i try to install pro tools i get a feature transfer error about a 10% of the way through

feature: documentation
component: documentation Protools
file: F:\00002335\data2.cab
error: data error(cyclic redundancy check)

If I try to copy files over to the hard drive I get the CRC error when copying data2.cab - can I get a copy of just that cab file?

Thanks

Jim