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  #1  
Old 09-10-2009, 12:50 PM
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Default EOSS (End of Software Support) Announcements

EOSS (End of Software Support) Announcements

September 10, 2009

The newly released Pro Tools 8.0.1 software will be the last version of Pro Tools to support the following products:Avid periodically ends support for older products on the Pro Tools platform. As a courtesy to our customers, Avid's policy is to announce the end of support for product(s) concurrent with the Pro Tools release just prior to the release where support for the product(s) will no longer be offered. Avid's intent is to give customers time to choose the appropriate upgrade for their retired product.

For more information, please click on the individual links for each announcement.
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Old 09-22-2009, 09:43 AM
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Default Re: EOSS (End of Software Support) Announcements

Hello all,

Since we posted our plan to end software support for Mix-era peripherals after the current Pro Tools 8.0.1 release, we have received an overwhelming amount of feedback from you. We thank you for that and I wanted you all to know that we're listening. Our goal was to streamline our support in an effort to maximize our internal resources and, ultimately, deliver a better product to you. In this case however, we may have underestimated how many of you were still utilizing these peripherals and the economic hardship that you may experience if you are required to upgrade your gear. As a result, we are pursuing discussions internally to reevaluate our position on this. Please check back here regularly and I will keep you up to date on the results of those discussions. Thanks again for your input.

Steve Siacotos
Product Management – Avid/Digidesign
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Old 10-15-2009, 04:35 PM
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Default Re: EOSS (End of Software Support) Announcements

Hello, all,

Last month, I posted a note on this page stating our intention to revisit our decision to remove support for Mix-era peripherals in our next Pro Tools release. After reviewing the technical challenges and, in no small part, considering the needs of our customers, we have listened to your feedback and decided to retain support for Mix peripherals beyond the current 8.0.1 release. While I hope that this is good news for most of you, please understand that there are no guarantees as to how long we will be able to maintain support for these and other legacy hardware products. We will continue to evaluate compatibility issues like this and our commitment to you is to do our best to provide you with as much advance notice as possible when similar changes are required. Thanks again for your feedback, understanding and your continued support of the Pro Tools platform.

Steve Siacotos
Product Management - Avid/Digidesign
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