ERXP "SystemId Entered does not match the SystemId on record for this Serial"

[Mirzar]

Hello!

I'm new one on this forum, and I like to say Hello to Everyone :)
Sorry for my english, it's not my first language.

I just bought the Expansion Pack , try to install , and got the same problem.
"SystemId **** Entered does not match the SystemId on record for this Serial Number ****"

For information, Win 7 64 , no IE on system.

Please , I need help.

Regards
Mirek

I'm wondering.. why can't Avid do anything with this issue.
As I can see, it's happen all the time..

[jeffro]

Welcome to the community.

Answered your support case so please check your email and reply to that with your results.

[Mirzar]

Hello

Problem solved :)

Thank you very much :)

Regards

[Krysh]

Hello,

Same story, just bought an eleven rack with firmware 1.00.3, got the Expansion Pack but cannot update.

I'm an a mac with OS X 10.11.4.
I got the "cannot activate" issue but resolved it by creating the missing folder.

But now I have the Systemid mismatch with Serial Number.

I just created a case about this, if a support staff can have a look to send me valid credentials.

Thanks !! :)

[jeffro]

Originally Posted by Krysh

...just bought an eleven rack with firmware 1.00.3, got the Expansion Pack but cannot update...

Welcome to the community.

Looks like Corina was able to solve this via your support case.

[Krysh]

Quick update : had an answer from the support less than 24h after I submited my problem, with a new activation code and it worked !
Good job on the support ! (But still, the buying process needs to be audited...)

Originally Posted by jeffro

Welcome to the community.

Looks like Corina was able to solve this via your support case.

Indeed :)

[Knudsen]

Hi!

I´ve bought a used Eleven Rack (without any Registration Card). I´ve updated the Firmware to 1.00.3 and install the Software Version 1.2.9.
So far so good. Today, I bought the Expansion Pack today and have the same problem:

"SystemId **** Entered does not match the SystemId on record for this Serial Number ****"

I have allready open a Support Case and recieve a Case number via eMail. There are many User´s wich get no answer from the support (i read that several times on my research) and that´s why i post here.

I´m working on a iMac with OS X 10.11.5 and the Workaround to create the needed folders in the libary doesn´t solve the problem.

Help...I need somebody

Greetings

[Benoni]

Originally Posted by Knudsen

Hi!

I´ve bought a used Eleven Rack (without any Registration Card). I´ve updated the Firmware to 1.00.3 and install the Software Version 1.2.9.
So far so good. Today, I bought the Expansion Pack today and have the same problem:

"SystemId **** Entered does not match the SystemId on record for this Serial Number ****"

I have allready open a Support Case and recieve a Case number via eMail. There are many User´s wich get no answer from the support (i read that several times on my research) and that´s why i post here.

I´m working on a iMac with OS X 10.11.5 and the Workaround to create the needed folders in the libary doesn´t solve the problem.

Help...I need somebody

Greetings

I will escalate this, but you have already done all the correct steps. Support will get back to you with a new set of codes or reset your current codes.

[Knudsen]

Originally Posted by Benoni

I will escalate this, but you have already done all the correct steps. Support will get back to you with a new set of codes or reset your current codes.

Thanks man!!

[Knudsen]

The support send me a new serial number and that fixed the problem!
Now i'm happy! 😎