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  #11  
Old 09-29-2019, 10:21 AM
metalmixer metalmixer is offline
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Join Date: Mar 2016
Location: San Francisco
Posts: 270
Default Re: Missing Pro Tools Perpetual License

Quote:
Originally Posted by JFreak View Post
Your account has all the required licenses, the license just isn't updated. AFAIK, latest version PT 2019.6 is still looking for a PT12 ilcense, just that the release limit date needs to be fresh enough.

My license bundle has the following:
- Pro Tools 10
- Pro Tools 11
- Pro Tools 12
- Pro Tools DigiLink I/O
- Pro Tools HD 10
- Pro Tools HD 11
- Pro Tools HD 12
- Pro Tools Perpetual
- Pro Tools Ultimate Perpetual

See, no mention of 2018/2019 at all
that's an Ultimate bundle but as you can see I am clearly missing "Pro Tools Perpetual" in my above post on my ILM
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  #12  
Old 09-29-2019, 10:39 AM
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JFreak JFreak is offline
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Default Re: Missing Pro Tools Perpetual License

Sure it is, and once I typed it here I noticed I was probably wrong in writing current version is seeking PT12 license. Might look for Perpetual after all.

Anyway, escalating to supermods' attention, though they should monitor this subforum on a regular basis.
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  #13  
Old 10-06-2019, 12:57 PM
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DigiTechSupt DigiTechSupt is offline
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Default Re: Missing Pro Tools Perpetual License

Quote:
Originally Posted by metalmixer View Post
Case Number 03787330
Subject (Short Description)ProTools 2019 Upgrade
Sub Stage Solution Pending Implementation
Date/Time Opened: 9/17/2019 7:46 PM

it's been 12 days ....

no response
no email
Hi This should be fixed by now. Please reply to the support case if the same issue occurs.

Thank you,
-Tope
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