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Cannot Get Pro Tools to Work on HP Envy Laptop
Hi folks, I'm really hoping somebody out there can help me.
I am an experienced Pro Tools user and pretty up to speed with how it can be troublesome to get it working glitch free etc. However, I am at my wits end attempting to get it working with my new laptop. My laptop is an AMD HP Envy running Windows 10 (Sandra report to follow). So far I have attempted: - Installing Pro Tools 10 - Installing Pro Tools 11 - Installing Pro Tools First (which I am using as a test rig before paying for the upgrade to the latest version, as it is my understanding the underlying code is the same) I am aware that both PT 10 and 11 are not certified to work with Windows 10 and that current versions of PT are not certified to work with AMD processors, so I am just unlucky to have a PC that is unable to run the software? Both Pro Tools 10 and 11 installed and opened, but were glitchy in operation. Pro Tools Free takes an age to load and takes about 30 seconds to respond to each mouse click. I did get it to play and record, but it now just shows a flashing play button and illuminated blue stop button. Any help would be appreciated. Thanks Rog -------------------------------------------------------------------------------- <<< Computer Overview >>> -------------------------------------------------------------------------------- < ID > Host Name: DESKTOP-O8HELA0 Workgroup: WORKGROUP < Computer > Model: HP ENVY x360 Convertible 15-cp0xxx 103C_5335KV HP Envy Serial Number: 8CG910GTXT Chassis: HP Mainboard: HP 8497 Serial Number: PHHZN2DK9BZ37Q BIOS: AMI (OEM) F.35 04/02/2019 TPM - Trusted Platform Module: AMD AMD 2.0 (PCR 24) Total Memory: 7GB DDR4 < Processors > Processor: AMD Ryzen 5 2500U with Radeon Vega Mobile Gfx (4C 8T 3.32GHz, 600MHz IMC/1.2GHz, 4x 512kB L2, 4MB L3) Socket/Slot: FP4 (µBGA) < Chipset > Memory Controller: AMD F17v1 (Ryzen-M PinnacleRidge) Host Bridge 6x 100MHz (600MHz), 2x 8GB DDR4 1.2GHz 128- bit < Memory Module(s) > Memory Module: SanMax M471A5244CB0-CTD 4GB SO-DIMM DDR4 PC4- 19200U DDR4-2400 Memory Module: SanMax M471A5244CB0-CTD 4GB SO-DIMM DDR4 PC4- 19200U DDR4-2400 < Video System > Monitor/Panel: AU Optronics Generic PnP Monitor (1920x1080, 15.5") Video Adapter: AMD Radeon(TM) Vega 8 Graphics (8CU 512SP SM6.3 1.1GHz, 1024MB DDR3 128-bit, Integrated Graphics) < Graphics Processor > OpenCL: AMD Radeon(TM) Vega 8 Graphics (512SP 8C 1.1GHz, 3.4GB DDR3 128-bit, Integrated Graphics) D3D 11: AMD Radeon(TM) Vega 8 Graphics (512SP 8C 1.1GHz, 1024MB DDR3 128-bit, Integrated Graphics) OpenGL: AMD Radeon(TM) Vega 8 Graphics (512SP 8C 1.1GHz, 1024MB DDR3 128-bit, Integrated Graphics) < Pen & Touch > Touch: Integrated Multi-Touch: Yes Simultaneous Touches: 10 Pen Digitiser: Integrated < Storage Devices > Disk: SanDisk SD9SN8W-128G-1006 (128GB, SATA600, M.2, SSD) Disk: Seagate ST1000LM049-2GH172 (1TB, SATA600, 2.5", 7200rpm) < Logical Storage Devices > Windows (C:): 118GB (NTFS, 4kB) @ SanDisk SD9SN8W-128G-1006 (128GB, SATA600, M.2, SSD) Windows RE tools: 980MB (NTFS, 4kB) @ SanDisk SD9SN8W-128G-1006 (128GB, SATA600, M.2, SSD) DATA (D:): 932GB (NTFS, 4kB) @ Seagate ST1000LM049- 2GH172 (1TB, SATA600, 2.5", 7200rpm) SYSTEM: 256MB (FAT32, 4kB) @ SanDisk SD9SN8W-128G- 1006 (128GB, SATA600, M.2, SSD) < Peripherals > LPC Hub Controller #1: HP FCH LPC Bridge Audio Device: HP Raven Ridge HDMI/DP Audio Controller Audio Codec: AMD HDMI Audio Audio Device: HP F17v1 (Ryzen-M) DRAM Controller Disk Controller: HP FCH SATA Controller [AHCI mode] USB Controller #1: HP F17v1 (Ryzen-M) Host Bridge USB Controller #2: HP F17v1 (Ryzen-M) Address Map SMBus/i2c Controller #1: ATI SB900 SMBus < Printers and Faxes > Printer: Microsoft Software Printer Driver (300x300, Colour) Printer: Microsoft XPS Document Writer v4 (600x600, Colour) Printer: Microsoft Print To PDF (600x600, Colour) Printer: HP PCL3 A-size Printer Class Driver (1200x1200, Colour) Fax: Microsoft Shared Fax Driver (200x200) < Biometrics > Voice: Analog NUI Voice Virtual Sensor (Voice) Facial Features: Windows Hello Face Sensor (Facial Features) < Sensors > Unknown: AMD Secondary Accelerometer (Unknown, Unknown) Motion: Gyroscope - 3D Gyrometer (AMD) (Motion, Gyrometer) Orientation: AMD Simple Device Orientation - Simple device orientation sensor ( (Orientation, Unknown) Motion: Accelerometter - 3D Accelerometer (AMD) (Motion, Accelerometer) < Network Services > Network Adapter: Bluetooth Device (Personal Area Network) (Ethernet) Wireless Adapter: Realtek RTL8822BE 802.11ac PCIe Adapter (802.11ac (VHT), AES-CCMP, 866.7Mbps) < Power Management > Battery #1: 333-1B-35-A LK03052XL 47.91Wh/3.77Ah < Operating System > Windows System: Microsoft Windows 10 Personal 10.0.17763 Platform Compliance: x64 |
#2
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Re: Cannot Get Pro Tools to Work on HP Envy Laptop
Ah, just realised, the reason why Pro Tools first wasn't playing was because the USB lead had come out of my interface...! However, it is still very 'laggy'.
For reference, I am using a presonus audiobox, but have also used asio4all and my behringer x32 |
#3
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Re: Cannot Get Pro Tools to Work on HP Envy Laptop
as much as i see , very low on memory and
only integrated graphics which shares also the little available ram with the cpu, not recommended , maybe if you upgrade ram to 16 gb minimum there "may" be a chance , but i doubt... also ryzen may be picky with pt , intel recommended
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foley artist , soundeditor |
#4
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Re: Cannot Get Pro Tools to Work on HP Envy Laptop
Hi,
A quick update. I found the unresponsiveness was down to the 'backup to cloud' option being enabled. Maybe a conflict with my network card, or something... Anyhow, I am pleased to report I have since purchased the full licence of Pro Tools and am running it successfully on both my AMD Ryzen Laptop and older AMD Phenom desktop (I have no need for backup to cloud!). Thanks, Roger |
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