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  #11  
Old 01-26-2018, 08:12 PM
BScout BScout is offline
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Join Date: Mar 2007
Location: Los Angeles, CA
Posts: 1,935
Default Re: Lost HEAT in 2018 Install

I see you are running El Cap. I know it is approved but I don't know anyone running it for Pro Tools (everyone I know went from Yosemite to Sierra or High Sierra.)

You said you wiped everything. Did you do/use this to make sure everything is gone?:

http://petegates.com/pg-pt-prefs.html

Have you rebooted?

What does the Application Manager say? Does it recognize you running/installed Pro Tools HD 2018.01?

No problems with Heat on Sierra for me.

Also have you double checked the Heat license is showing on your iLok and have you done an ilok key synchronize? (sign in, click on ilok key, right click, select synchronize)

Last edited by BScout; 01-26-2018 at 09:23 PM.
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  #12  
Old 01-26-2018, 08:22 PM
zeeman zeeman is offline
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Join Date: May 1999
Location: philadelphia,pa usa
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Default Re: Lost HEAT in 2018 Install

Hey,
My Machine won't go to Sierra. El Cap is as far as i can go. And yes to everything else you stated. Using Pete's Pref App.
HEAT is showing on my ILOK. Did a sync,
App Manager shows PT2018.01 Shows everything else up to date.

This is def a weird one.
Prob going back to Pt12.8.1 where things have been running really smooth.
Bummed for sure.
Digging the new features.

thx for your help and info

z
__________________
MAC OS 10.11.6
2 x 2.26 GHz Quad-Core Intel Xeon 48gig ram
PT 2018.1
Lynx Aurora 16/AES16
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  #13  
Old 01-26-2018, 08:42 PM
zeeman zeeman is offline
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Join Date: May 1999
Location: philadelphia,pa usa
Posts: 568
Default Re: Lost HEAT in 2018 Install

Got it.
Pulled out my ILOK( which i did do once already)and reinserted but this time did a sync right after and sure enough HEAT came back.

BScout thx for your help. "And if so, go to your iLok key, right click on it while logged in, and choose "synchronize"
I think that's what did it.
Much appreciated.

z
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MAC OS 10.11.6
2 x 2.26 GHz Quad-Core Intel Xeon 48gig ram
PT 2018.1
Lynx Aurora 16/AES16
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