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  #1  
Old 02-04-2021, 04:05 AM
Dani M Dani M is offline
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Default how to update my ilock, from 12.2 to 12.6 ?

Hi, i have downloaded and installed 12.6 version from the 12.2 because my licence allows me to do it, but cant not run protools because says that have a newer version than in my ilock licence, please, what have i to do in the i-lock to run the 12.6 version ???? i'm in a big trouble
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Old 02-04-2021, 04:07 AM
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JFreak JFreak is offline
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Default Re: how to update my ilock, from 12.2 to 12.6 ?

Call your favorite Avid Reseller and ask for "reinstatement" (of support and update plan) code that is more expensive than "renewal" code


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Old 02-04-2021, 04:53 AM
Dani M Dani M is offline
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Default Re: how to update my ilock, from 12.2 to 12.6 ?

So, if i have a perpetual licence and in 2016 was running when 12.6 was released so i had in my account, when i do the upgrade to this 12.6 i have to pay for a support plan to use it ?? is that correct ??
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Old 02-04-2021, 05:17 AM
Dani M Dani M is offline
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Default Re: how to update my ilock, from 12.2 to 12.6 ?

i'm so sorry i dont understand you, my resealler doesn't give me support , i'm alone with this and dont know what to do to update my license in the ilock
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Old 02-04-2021, 05:22 AM
Darryl Ramm Darryl Ramm is online now
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Default Re: how to update my ilock, from 12.2 to 12.6 ?

Quote:
Originally Posted by Dani M View Post
i'm so sorry i dont understand you, my resealler doesn't give me support , i'm alone with this and dont know what to do to update my license in the ilock
You purchased this license from a Authorized reseller they damn well better give you support. Who exactly did you purchase this license from? When?

Janne’s point was likely you never had a license to 12.6 and your only option now is to buy your way out of that with a reinstatement... but I am not sure most resellers still have those available. I expect your best bet would be to just download a version of Pro Tools 12 from the Avid download center (not your account product download page) that your iLok license will authorize. Or upgrade to a 2020.x subscription.

Questions about the 12.6 license transition were a thing on DUC back four years ago. Have you looked at those old threads?
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Old 02-04-2021, 05:24 AM
Dani M Dani M is offline
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Default Como actualizar ilock al pasar de 12.2 a 12.6, socorro!!!!

hola, acabo de instalar de mi cuenta de avid la versión 12.6 pero me dice que no puede abrir el programa porque en mi ilock tengo una versión inferior, no se que proceso seguir para actualitzar también mi ilock a la 12.6 ?? me pueden ayudar por favor ???
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Old 02-04-2021, 05:27 AM
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JFreak JFreak is offline
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Default Re: how to update my ilock, from 12.2 to 12.6 ?

Darryl just wanted to say "did you even read JFreak's post". You need active "support and update plan" and if that has lapsed, "renewal" code will not help you but need to buy more expensive "reinstatement" code which Avid stopped selling long ago.
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Old 02-04-2021, 05:42 AM
Dani M Dani M is offline
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Default Re: how to update my ilock, from 12.2 to 12.6 ?

i bought protools in 2015 with a perpetual license to a reseller , my plan ended in october 2016. I had to update my mac system to sierra from yosemite, once in sierra i have to run 12.6, my license seller told me i have 12.6 avaliable from download so we did it, but he doesnt knows how to move this version to the ilock, thats why i'm asking you for help,
need to know if it is posible to do, i cant write avid for asking. i dont find a valid email or phone number to do the question
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Old 02-04-2021, 05:47 AM
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JFreak JFreak is offline
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Default Re: how to update my ilock, from 12.2 to 12.6 ?

Go to iLok License Manager and see what is RELEASE LIMIT date of your license. Any PT version released after that date will not launch


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Old 02-04-2021, 05:48 AM
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Default Re: Como actualizar ilock al pasar de 12.2 a 12.6, socorro!!!!

Hola Dani !

Para poder tener updates necesitas tener el plan de updates al dia. Cosa que hoy en dia no se puede renovar. Tienes 3 opciones.

1. Una.licencia nueva
2. Cambiar a subscripciòn
3. Probar en el link que te voy a dejar abajoa ver si puedes conseguir ahi la versión de.PT que te corre.


https://avid.secure.force.com/pkb/ar...nload/en355241

Nos dejas saber !
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