Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Licensing & Accounts

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 04-01-2019, 03:53 AM
B.Bashab's Avatar
B.Bashab B.Bashab is offline
Member
 
Join Date: Aug 2014
Location: Mumbai
Posts: 1
Default Annual Subscription (paid Monthly) Renewal failure!

Hi,
I have an active ProTools Ultimate Annual Subscription (paid Monthly), the monthly recurring payment is routed via PayPal.
Recently, my credit card got upgraded, hence I updated my New Card on PayPal and removed the old one.
This morning I got an email from Avid saying the payment didn't go through and there continues to be a problem processing the renewal of my Avid subscription software.

Upon checking my Avid Master Account, I get to see this.
http://duc.avid.com/attachment.php?a...1&d=1554111926

So I clicked on the Update Payment Method, only to find some error codes.
http://duc.avid.com/attachment.php?a...1&d=1554112078

I don't know how else to reauthorise/update my payment for the subscription.
I am afraid that the subscription may get cancelled due to non-receipt on payments. Can somebody help me out with a solution?
I am really scared because I have 4 ongoing projects on priority.
Attached Images
File Type: jpg Screen Shot 2019-04-01 at 3.13.13 PM.jpg (57.1 KB, 0 views)
File Type: jpg Screen Shot 2019-04-01 at 3.16.49 PM.jpg (34.9 KB, 0 views)
Reply With Quote
  #2  
Old 04-01-2019, 06:07 AM
Southsidemusic's Avatar
Southsidemusic Southsidemusic is offline
Moderator
 
Join Date: Dec 2011
Location: Stockholm - Sweden
Posts: 13,166
Default Re: Annual Subscription (paid Monthly) Renewal failure!

Start a support ticket from your Avid account. This is a user forum and we don’t have access to your accounts etc.
It is free as you have a expert plus support plan.
__________________
Best Regards
Christopher

—————————————
South Side Music Group
WEBHOME
—————————————
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Switching from new annual to monthly paid byxx Licensing & Accounts 3 01-08-2019 09:47 PM
Monthly subscription is paid but ilok not working Freystudios16 Licensing & Accounts 1 09-25-2017 08:05 PM
Annual (Monthly Based) Subscription Recurring Problem hectorgtz18 Licensing & Accounts 1 10-02-2016 08:59 AM
Monthly License/Subscription Vs. Annual Kevtav Licensing & Accounts 4 06-29-2016 11:40 AM
Annual Subscription, Paid Monthly - Failed DCSmith Licensing & Accounts 5 05-27-2016 06:40 PM


All times are GMT -7. The time now is 05:48 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com