PT Hangs at DAE Loaded message

[abt]

So I made the jump from PT LE with a 003 to a PT HD Native card with an OMNI. I've got a brand new PC with nothing installed except windows drivers and PT9.

When I start Pro Tools it hangs at the "DAE Loaded" message. I've tried lot of things, delete databases dae folder etc, nothing's worked.

Any ideas would be much appreciated.

I'm hoping there's not an incompatibility with my hardware. It did my best with the limited time I had to make sure the hardware would be okay. I'm a bit green when it comes to PT hardware incompatibilites as I've never had any issues with it regardless of what hardware I was using.

Here's the Sandra report:

SiSoftware Sandra

Computer
Model : Gigabyte X58A-UD5

Processor
Model : Intel(R) Core(TM) i7 CPU 960 @ 3.20GHz
Speed : 3.33GHz
Cores per Processor : 4 Unit(s)
Threads per Core : 2 Unit(s)
Type : Quad-Core
Integrated Data Cache : 4x 32kB, Synchronous, Write-Thru, 8-way, 64 byte line size, 2 threads sharing
L2 On-board Cache : 4x 256kB, ECC, Synchronous, ATC, 8-way, 64 byte line size, 2 threads sharing
L3 On-board Cache : 8MB, ECC, Synchronous, ATC, 16-way, Exclusive, 64 byte line size, 16 threads sharing

Computer
Mainboard : Gigabyte X58A-UD5
BIOS : Award (Phoenix) FD 02/01/2011
Bus(es) : X-Bus PCI PCIe IMB USB i2c/SMBus
Multi-Processor (MP) Support : No
Multi-Processor Advanced PIC (APIC) : Yes
Total Memory : 12GB DIMM DDR3

Chipset
Model : Giga-Byte X58 I/O Hub
Front Side Bus Speed : 2x 2.4GHz (4.79GHz)

Chipset
Model : Giga-Byte Core Desktop (Bloomfield) UnCore
Front Side Bus Speed : 2x 2.4GHz (4.79GHz)
Total Memory : 12GB DIMM DDR3
Channels : 3
Memory Bus Speed : 2x 532MHz (1GHz)

Memory Module(s)
Memory Module : Corsair CM3X2G1333C9 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-24 5-34-10-5)
Memory Module : Corsair CM3X2G1333C9 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-24 5-34-10-5)
Memory Module : Corsair CM3X2G1333C9 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-24 5-34-10-5)
Memory Module : Corsair CM3X2G1333C9 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-24 5-34-10-5)
Memory Module : Corsair CM3X2G1333C9 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-24 5-34-10-5)
Memory Module : Corsair CM3X2G1333C9 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-24 5-34-10-5)

Video System
Video Adapter : NVIDIA GeForce 8600 GT (32 SM4.0 1.1GHz, 256MB DDR3 1.4GHz 128-bit, PCIe 1.00 x16)

Graphics Processor
OpenCL Processor : NVIDIA GeForce 8600 GT (32SP 4C 1.19GHz, 256MB DDR3 1.4GHz 128-bit)
Compute Shader Processor : NVIDIA GeForce 8600 GT (32SP 1.1GHz, 256MB DDR3 1.4GHz 128-bit)
CUDA Processor : NVIDIA GeForce 8600 GT (32SP 4C 1.19GHz, 256MB DDR3 1.4GHz 128-bit)

Storage Devices
OCZ-VERTEX2 (115GB, SATA300, SSD) : 107GB (C:)
Seagate ST32000641AS (2TB, SATA600, 3.5", 7200rpm) : 2TB (D:)
Seagate ST32000641AS (2TB, SATA600, 3.5", 7200rpm) : 2TB (E:)
WDC WD800JD-75MSA3 80GB (SATA300, 8MB Cache) : 75GB (F:)
Seagate ST9250421ASG (250GB, USB/SATA, 2.5") : 233GB (H:)
HL-DT-ST DVD+/-RW GSA-H73N (SATA150, DVD+-RW, CD-RW, 2MB Cache) : N/A (G:)

Logical Storage Devices
System Reserved : 100MB (NTFS)
01-Data (D:) : 2TB (NTFS) @ Seagate ST32000641AS (2TB, SATA600, 3.5", 7200rpm)
02-Samples (E:) : 2TB (NTFS) @ Seagate ST32000641AS (2TB, SATA600, 3.5", 7200rpm)
03-Audio (F:) : 75GB (NTFS) @ WDC WD800JD-75MSA3 80GB (SATA300, 8MB Cache)
USB_250GB (H:) : 233GB (NTFS) @ Seagate ST9250421ASG (250GB, USB/SATA, 2.5")
00-Boot (C:) : 107GB (NTFS) @ OCZ-VERTEX2 (115GB, SATA300, SSD)
Optical Drive (G:) : N/A @ HL-DT-ST DVD+/-RW GSA-H73N (SATA150, DVD+-RW, CD-RW, 2MB Cache)

Peripherals
LPC Hub Controller 1 : Giga-Byte LPC Interface Controller
LPC Legacy Controller 1 : ITE IT8720F
Disk Controller : Giga-Byte 4 port SATA IDE Controller
Disk Controller : Giga-Byte 2 port SATA IDE Controller
Disk Controller : Giga-Byte 88SE91A3 SATA-600 Controller
Disk Controller : Giga-Byte JMB36X PCIE-to-SATAII/IDE RAID Controller
Disk Controller : Giga-Byte JMB36X PCIE-to-SATAII/IDE RAID Controller
USB Controller 1 : Giga-Byte USB UHCI Controller #4
USB Controller 2 : Giga-Byte USB UHCI Controller #5
USB Controller 3 : Giga-Byte USB UHCI Controller #6
USB Controller 4 : Giga-Byte USB EHCI Controller #2
USB Controller 5 : Giga-Byte USB UHCI Controller #1
USB Controller 6 : Giga-Byte USB UHCI Controller #2
USB Controller 7 : Giga-Byte USB UHCI Controller #3
USB Controller 8 : Giga-Byte USB EHCI Controller #1
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Network Services
Network Adapter : Realtek PCIe GBE Family Controller (Ethernet, 100Mbps)
Network Adapter : Realtek PCIe GBE Family Controller #2

Power Management
Mains (AC) Line Status : On-Line

Operating System
Windows System : Microsoft Windows 7 Ultimate 6.01.7601 (Service Pack 1)
Platform Compliance : x64

[filosofem]

Hmmm... have you downloaded the latest PACEDriver from iLok.com? What iLok USB key type do you have? Gen 1 or Gen 2.

[abt]

Yes, I've got the latest versions of both the driver and client. iLok is generation 2.

[filosofem]

Is Support License listed in Programs and Features>Control Panel?

[abt]

Yes, it says "Licence Support" then "PACE Anti-Piracy, Inc Version 1.00.0000"

[filosofem]

Ummm... you wouldn't happen to have Pro Tools 8.5.0 come with that HD Native system? What about a iLok USB key gen 1?

[abt]

Thanks for your help. I've tried a clean build with 8.5 and I've now tried with gen 1 iLok.

[Greg M]

ABT,

I have a very similar setup to yours (see my signature) except for the video card and have no issues. I really don't know whats wrong, but have you run the DigiTest and made sure your Native card is well seated?

Beyond this, I would look at your video card. I think I read somewhere on the DUC that Nvidea card users should try only installing the drivers and none of the other little apps that come with the card.

Hope this helps,
Greg

[filosofem]

Originally Posted by abt

00-Boot (C:) : 107GB (NTFS) @ OCZ-VERTEX2 (115GB, SATA300, SSD)

Pro Tools HD System Requirements: Solid State Drives (SSDs) have not been tested or qualified for use with Pro Tools, either as system or audio drives.

[abt]

Originally Posted by filosofem

Pro Tools HD System Requirements: Solid State Drives (SSDs) have not been tested or qualified for use with Pro Tools, either as system or audio drives.

I've just done a clean Win7 install on a SATA drive. Same problem I'm afraid.