Renewed, no iLok license.

[jeffro]

Originally Posted by dtonthept

...the actual Pro Tools license that is nowhere to be found...

You don't get a new license when you renew, it updates the Release Limit date on your existing license. Right+click the license in iLok License Manager and select Show Details to check that (it should line up with the expiration of your Update Plan).

[Lundy North]

Thank you JFreak and jeffro, all running again, we are flat-out-busy here, working from home and social distancing of course.

Lets hope this bloody virus runs out of steam soon...

[boltrecords]

Im having the same issue. No license deposited. Nothing showing up in ILOK. No updated date when I click on "Show details" I cant seems to get a response from support.

[JFreak]

Renew does not give you new license. Synchronize the key and see its detais, the RELEASE LIMIT should now reflect new date in the future.

[boltrecords]

Can you please walk me through how to do that? I’ve been trying to figure this out for three days and have not heard from support

[JFreak]

Just open your iLok License Manager software, you will be able to figure out what I just told you in the orev post


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[boltrecords]

I’ve been looking through ilok manager and the avid master account 25 times a day and obviously am missing something. Could you please just give a little bit more guidance on this so I’m not sitting here for another 3 days trying to figure it out?
Thanks

[JFreak]

Right click on the license key you have your PT license and chiose synchronize


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[boltrecords]

Also the last email I got from avid said my new system ID would be in my master account and i don’t see that in their either. Only the old expired one.

[boltrecords]

I hit synchronize. Nothing showed up or updated.