PT 2020.12 Occasionally stopping playing - Windows update service?

[benwalker]

Hey folks,

Wondering whether this is a new/known bug or not - tried googling but to no avail.

Occasionally, I'm finding Pro Tools will just stop playing. No idea why. Everything is running normally, CPU is barely ticking over, loads of RAM etc. Whenever it does, I check the event log and find it coincides with

"The start type of the Background Intelligent Transfer Service service was changed from demand start to auto start."

That's the Windows Update service iirc?

Anyone else finding Windows Update interfering with playback or is it generally accepted practice to turn updates off and only run update when necessary?

Running Windows 10 Home 20H2 on an i9-9900

[kw88keys]

Hello,
I have not experienced this particular problem but certainly the Windows updates create havoc. I keep my computer in airplane mode to eliminate the Windows update disruptions.

[Nish]

I'm working on AMD platform, Ryzen 7 2700X with 32GB Ram and since the update to Windows 10 Pro 20H2 my system is pretty unstable, BSOD etc.

So at first I started overclocking my RAM form 3200 to 3400 and up until the crashes got worse, so dropped back to 3400MHz. Still having the occasional BSOD or PT drop outs etc. So I created a big page-file on one of my SSD's and performance increased big time. Next move is to upgrade to 64GB and delete the page-file again, then see how it goes...

Maybe you could start with adding a page-file if yours is turned off!

Cheers

[benwalker]

Thanks for the advice.

I'm pinning it on the Windows update service tbh. The system is solid otherwise - no bsods or drop outs in 12 months of running PT pretty much daily. Haven't experienced it at all today but it could just be that I wasn't playing back when the update service tried to kick off..

[junkgear]

Never really thought about this, but occasionally my system will stop during playback. Usually the audio gets a little crackly just before, then I get an out of CPU error and PT stops. System is super stable otherwise.

So, when this happened yesterday, I looked at the Event Viewer and sure enough, Windows was installing an update in the background at the same time the error happened.

I'll have to check again when it happens again, but I think you are on to something!

[TOM@METRO]

I generally go offline while running Pro Tools.