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Old 05-19-2020, 10:13 PM
boomernang boomernang is offline
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Join Date: Feb 2019
Location: Australia
Posts: 5
Default pro tools plan expiration date changed on ilok

Hi all - just trying to understand what is going on here

I have a perpetual license that i bought in February 2019 and had a "Pro Tools Plan" and a "Avid Falcon AAX" come up on the ilok that expired in February 2020.

In February 2020 I paid for another year of Updates/Support which says correctly in my avid master account expires in February 2021.

Everything was fine until I checked my ilok manager the other day... it says that my "Pro Tools Plan" expired in April 2020. But there is still the "Avid Falcon AAX" which says expires in February 2021.

I contacted support ages ago but still haven't heard back.

Also, I'm not even sure how all this works. I assume the "Avid Falcon" is for plugins... why does the "Pro Tools Plan" have to be on the ilok when I can download pro tools and get support from the avid master account? Does the perpetual license get connected to the "Pro Tools Plan" for activation?

Thanks

EDIT: Could this be related to the current thread http://duc.avid.com/showthread.php?t=409627 ?

Last edited by boomernang; 05-19-2020 at 11:14 PM. Reason: just wanted to compare issue with another post
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