Fast Track C400 driver crashes system

[Kinf]

Hello,

I am asking for help as the M-Audio Fast Track C400 driver (version 1.1.7, firmware 1.0.1) frequently crashes my system (BSOD on Windows 7 64).

It happens with the ASIO-driver in Studio 1 (and other DAWs) and it happens with the normal Fast Track driver in Windows 7 (standard audio output).

If the system crashes with ASIO the related BSOD-message prompts "Attempted Switch from DPC", if the system crashes with Windows-driver the message is "Driver IRQL not less or equal".

Please find attached jpg for detailed error-messages.

The driver of Realtek (internal mainbord-soundcard) and ASUS internal soundcard are not producing these BSODs; it only happens when I switch to the Fast Track driver.

As I am no expert in IT I hope maybe you have some help available.

My system: W7 64, Intel I7 3770, 8 GB Ram.
Installed Audio-Devices: Realtek High Definition Audio, ASUS Xonar Essense STX, M-Audio Fast Track C400, NVIDA High Definition Audio and Virtual Audio, Webcam Pro 900

Thanks a lot,

Best regards,

Kinf

[JoelG]

What motherboard are you using in your computer? It is best if you can post a full Sandra report.

Do you have the FT connected to USB 3 or 2 ports?

Joel

[Kinf]

Thank you for your quick answer.

Just one question. Is the lite version of Sandra sufficient to what you need (I really don't want to buy the full version for 50 $)

BTW the Mainboard I use is an Asrock Z77 Extreme 6 and the FT is connected via USB 2.0.

Best regards,

Kinf

[JoelG]

Just the freebie version should work fine.

Try downloading and installing the latest Intel chipset drivers: https://downloadcenter.intel.com/dow...pdate-Utility-

A recommendation, set your onboard sound card as your Windows audio device and save the FT for your DAW use only.

Joel

[Kinf]

Thanks again for the quick answer.

I already installed the updated chipset-drivers, you kindly posted with the link above.

I also installed Sandra and run a full hardware report. Please find it here:

SiSoftware Sandra

ID
Host Name : Kinf-PC
Workgroup : WORKGROUP

Computer
Model : OEM
Serial Number : To Be Fille***********
Chassis : Desktop
Mainboard : ASRock Z77 Extreme6
BIOS : AMI (OEM) P2.80 07/01/2013
Intel vPro : 8.01.20.1336
Total Memory : 7.9GB DIMM DDR3

Processors
Processor : Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz (4C 8T 3.9GHz, 3.9GHz IMC, 4x 256kB L2, 8MB L3)
Socket/Slot : FC LGA1155

Chipset
Memory Controller : ASRock Core (Ivy Bridge) DRAM Controller 100MHz, 8GB DIMM DDR3 1.33GHz 64-bit

Memory Module(s)
Memory Module : Corsair CMZ8GX3M2A1866C9 4GB DIMM DDR3 PC3-14900U DDR3-1866 (9-9-9-24 5-34-10-5)
Memory Module : Corsair CMZ8GX3M2A1866C9 4GB DIMM DDR3 PC3-14900U DDR3-1866 (9-9-9-24 5-34-10-5)

Video System
Monitor/Panel : BNQ BenQ XL2720T
(1920x1080, 27.2")
Monitor/Panel : Samsung SyncMaster
(1920x1200, 24.0")
Video Adapter : NVIDIA GeForce GTX 670 (7CU 1344SP SM5.0 914MHz/1.2GHz, 512kB L2, 2GB 6GHz 256-bit, PCIe 3.00 x16)
Video Adapter : NVIDIA GeForce GTX 670 (7CU 1344SP SM5.0 914MHz/1.2GHz, 512kB L2, 2GB 6GHz 256-bit, PCIe 3.00 x16)

Graphics Processor
CUDA GP Processor : NVIDIA GeForce GTX 670 (1344SP 7C 914MHz/1.2GHz, 512kB L2, 2GB 6GHz 256-bit)
OpenCL GP Processor : NVIDIA GeForce GTX 670 (1344SP 7C 914MHz/1.2GHz, 512kB L2, 2GB 6GHz 256-bit)
Compute Shader Processor : NVIDIA GeForce GTX 670 (1344SP 7C 914MHz/1.2GHz, 512kB L2, 2GB 6GHz 256-bit)
Compute Shader Processor : Intel(R) HD Graphics 4000 (128SP 16C 350MHz/1.15GHz, 320kB L2, 64MB DDR3 1.33GHz 64-bit, Integrated Graphics)

Storage Devices
Samsung SSD 850 PRO 256GB (256GB, SATA600, SSD, SED) : 238GB (C:)
SAMSUNG SSD 830 Series (256GB, SATA600, SSD) : 238GB (D:)
Samsung SSD 840 EVO 500GB (500.1GB, SATA300/600, SSD, SED) : 466GB (H:)
SAMSUNG HD103SJ (1TB, SATA300, 3.5", 7200rpm, 32MB Cache) : 932GB (E:)
SAMSUNG HD753LJ (750.2GB, SATA300, 3.5", 7200rpm, 32MB Cache) : 699GB (F:)
HL-DT-ST BD-RE BH10LS38 (1.1GB, SATA150, BD-RE, DVD+-RW, CD-RW, 4MB Cache) : 1GB (G:)

Logical Storage Devices
System-reserviert : 100MB (NTFS, 4kB) @ Samsung SSD 850 PRO 256GB (256GB, SATA600, SSD, SED)
Spiele (D:) : 238GB (NTFS, 4kB) @ SAMSUNG SSD 830 Series (256GB, SATA600, SSD)
Musik-Produktion (H:) : 466GB (NTFS, 4kB) @ Samsung SSD 840 EVO 500GB (500.1GB, SATA300/600, SSD, SED)
Musik und BridgeCache (E:) : 932GB (NTFS, 4kB) @ SAMSUNG HD103SJ (1TB, SATA300, 3.5", 7200rpm, 32MB Cache)
Daten (F:) : 699GB (NTFS, 4kB) @ SAMSUNG HD753LJ (750.2GB, SATA300, 3.5", 7200rpm, 32MB Cache)
System (C:) : 238GB (NTFS, 4kB) @ Samsung SSD 850 PRO 256GB (256GB, SATA600, SSD, SED)
HandsOn_StudioOn (G:) : 1GB (CDFS, 2kB, Read-Only) @ HL-DT-ST BD-RE BH10LS38 (1.1GB, SATA150, BD-RE, DVD+-RW, CD-RW, 4MB Cache)

Peripherals
LPC Hub Controller 1 : ASRock Panther Point LPC Controller
Audio Device : ASRock Panther Point High Definition Audio Controller
Audio Codec : Realtek Semi High Definition Audio
Audio Device : ASUS GK104 HDMI Audio Controller
Audio Codec : nVidia GeForce 6800 Ultra [NV40.0]
Serial Port(s) : 1
Disk Controller : ASRock Panther Point 6 port SATA AHCI Controller
Disk Controller : ASRock Asmedia 106x SATA Controller
USB Controller 1 : ASRock Panther Point USB xHCI Host Controller
USB Controller 2 : ASRock Panther Point USB Enhanced Host Controller #2
USB Controller 3 : ASRock Panther Point USB Enhanced Host Controller #1
USB Controller 4 : ASRock Etron USB 3.0 Extensible Host Controller
FireWire/1394 Controller 1 : ASRock VIA VT6308 1394 OHCI Controller
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : Send to Microsoft OneNote 15 Driver (1200x1200, Colour)
Printer : Microsoft XPS Document Writer (600x600, Colour)
Printer : HP LaserJet Professional CM1410 Series PCL 6 (600x600, Colour)
Printer : hpfax1 (300x300)
Fax : Microsoft Shared Fax Driver (200x200)

Scanners and Cameras
Scanner : Hewlett-Packard HP LJ CM1410 MFP Series Scan (Scanner, 1200x1200, USB)

Network Services
Network Adapter : Broadcom NetLink (TM) Gigabit Ethernet (Ethernet, 1Gbps)

Operating System
Windows System : Microsoft Windows 7 Home Media Center 6.01.7601 Service Pack 1
Platform Compliance : x64

---

As you stated above it is a good idea to leave the FT-driver for the DAW, as this also prevents the BSODs when not in the DAW. However, I really would like to eliminate them at all (also in the DAW).

Thank you very much,

Best regards,

Kinf

[JoelG]

Nothing looks particularly troublesome in your Sandra report. Can you try a memory test:http://www.memtest.org/ (likely not the problem, but a good thing to try).

Also, be sure you've gone through the Optimization Guide, specifically the part about disabling any power management.

Joel

[Cistron]

Hi guys,

I've just registered here because of similar problems with the Fast Track C400 (same driver, same firmware as above) and Windows 7 64bit. Only I don't use ProTool or any other Pro-DAW tools, but just ponder along with Skype, Camtasia and Audacity via the Windows audio recording device thingy (?).

Most of the time the audio streaming driver seems to be the culprit. I suspect in the other instances it causes the kernel to act up.

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED MAudioFastTrackC400.sys
DRIVER_CORRUPTED_EXPOOL ntoskrnl.exe
DRIVER_IRQL_NOT_LESS_OR_EQUAL MAudioFastTrackC400.sys
DRIVER_IRQL_NOT_LESS_OR_EQUAL MAudioFastTrackC400.sys
PFN_LIST_CORRUPT ntoskrnl.exe

It seems to happen in particular in combination with Skype and screen sharing.

Any ideas? I've changed USB ports, played with USB power management (though I don't think that should make a difference in this case, as I'm not using PT), reinstalled the driver several times. All to no avail.

Memtest didn't bring up any issues and most of the system components (i5 4690K, Asus z97-pro, 8GB Kington Fury) are pretty new and Windows is also freshly installed.

Are there any alternative drivers I could use? Help! :)

edit: anyone tried rolling to an older driver version?

[Cistron]

Well, I rolled back to drivers before the Windows 8 drivers were released and that has gotten rid of the issues. I also increased the buffer size to 1024, but I'm now too lazy/chicken to test whether the 256 buffer has caused the bluescreens.

Btw. the driver still doesn't like the system going to sleep and the C400 just won't be responsive after wake-up. [rant] Great drivers ... I mean, who could possibly want power management and putting things to sleep. [/rant]