computer keeps freezing using pro tools 10.3.9

[Boberu]

So, I am at my wits end with this and need some help. Every time I try to work in pro tools the thing totally hangs up and freezes out the computer. I.E. nothing works no mouse movement no response from the keybord etc. This happens consistantly. I have Made sure my Plugins are up to date. I have done all of the recommended optimizations short of updating the bios and Chipset (out of my element).



Processor Name: AMD FX-6100
Original Processor Frequency: 3300.0 MHz

CPU ID: 00600F12
Extended CPU ID: 00600F12
CPU Brand Name: AMD FX(tm)-6100 Six-Core Processor
CPU Vendor: AuthenticAMD
CPU Stepping: OR-B2 (Orochi)
CPU Code Name: Zambezi
CPU Thermal Design Power (TDP): 95.0 W
CPU Platform: Socket AM3r2
Microcode Update Revision: 600062E

Number of CPU Cores: 6
Number of Logical CPUs: 6

Operating Points
CPU HFM (Maximum): 3300.0 MHz = 16.50 x 200.0 MHz [Unlimited]
CPU CPB: 3900.0 MHz = 19.50 x 200.0 MHz [Unlimited]
CPU Current: 3310.4 MHz = 16.50 x 200.6 MHz @ 1.3000 V
Northbridge Maximum: [Unlimited]
Northbridge Current: 2006.3 MHz = 10.00 x 200.6 MHz @ 1.2375 V

CPU Bus Type: Hyper-Transport v3.00
Maximum Supported Hyper-Transport Link Clock: 3200 MHz
Current Hyper-Transport Link Clock: 2006 MHz

Cache and TLB
L1 Cache: Instruction: 3 x 64 KBytes, Data: 6 x 16 KBytes
L2 Cache: Integrated: 3 x 2 MBytes
L3 Cache: 8 MBytes
Instruction TLB: Fully associative, 48 entries
Data TLB: Fully associative, 32 entries

Module Size: 8192 MBytes
Memory Type: DDR3 SDRAM
Module Type: Unbuffered DIMM (UDIMM)
Memory Speed: 800.0 MHz (DDR3-1600 / PC3-12800)
Module Manufacturer: Corsair
Module Part Number: CMX8GX3M1A1600C11
Module Revision: 0
Module Serial Number: 0
Module Manufacturing Date: Year: 2000, Week: 0
Module Manufacturing Location: 1
SDRAM Manufacturer: Unknown
Error Check/Correction: None

Module characteristics
Row Address Bits: 16
Column Address Bits: 10
Number Of Banks: 8
Module Density: 4096 Mb
Number Of Ranks: 2
Device Width: 8 bits
Bus Width: 64 bits
Module Nominal Voltage (VDD): 1.5 V

Module timing
Minimum SDRAM Cycle Time (tCKmin): 1.500 ns
CAS# Latencies Supported: 6, 7, 9
Minimum CAS# Latency Time (tAAmin): 13.125 ns
Minimum RAS# to CAS# Delay (tRCDmin): 13.125 ns
Minimum Row Precharge Time (tRPmin): 13.125 ns
Minimum Active to Precharge Time (tRASmin): 36.000 ns

Supported Module Timing at 666.7 MHz: 9-9-9-24
Supported Module Timing at 533.3 MHz: 7-7-7-20
Supported Module Timing at 466.7 MHz: 7-7-7-17
Supported Module Timing at 400.0 MHz: 6-6-6-15

Minimum Write Recovery Time (tWRmin): 15.000 ns
Minimum Row Active to Row Active Delay (tRRDmin): 6.000 ns
Minimum Active to Active/Refresh Time (tRCmin): 48.125 ns
Minimum Refresh Recovery Time Delay (tRFCmin): 260.000 ns
Minimum Internal Write to Read Command Delay (tWTRmin): 7.500 ns
Minimum Internal Read to Precharge Command Delay (tRTPmin): 7.500 ns
Minimum Four Activate Window Delay Time (tFAWmin): 30.000 ns

Video chipset
Video Chipset: NVIDIA GeForce GTX 650 Ti
Video Chipset Codename: GK106-220
Video Memory: 1024 MBytes of GDDR5 SDRAM [Hynix]

Video Card
Video Card: ASUS GTX650 TI
Video Bus: PCIe v2.0 x16 (5.0 Gb/s) @ x16 (2.5 Gb/s)
Video RAMDAC: Integrated RAMDAC
Video BIOS Version: 80.06.21.00.1c
Video Chipset Revision: A1

Performance
Processor Clock: 324.0 MHz
Memory Clock: 162.0 MHz (Effective 648.0 MHz)
Memory Bus Width: 128-bit
Number Of ROPs: 16
Number Of Unified Shaders: 768

nVidia SLI Status: Capable

Hardware ID: PCI\VEN_10DE&DEV_11C6&SUBSYS_84341043&REV_A1
PCI Location (Busev:Fnc): 1:00:0

Driver Information
Driver Manufacturer: NVIDIA
Driver Description: NVIDIA GeForce GTX 650 Ti
Driver Provider:

General Information
Drive Controller: Serial ATA 6Gb/s @ 6Gb/s
Drive Model: WDC WD10EZEX-00RKKA0
Drive Revision: 80.00A80
Drive Serial Number: WD-WCC1S3831979
World Wide Name: 50014EE25DC7B693
Drive Capacity: 953,869 MBytes (1000 GB)
ATA Major Version Supported: ATA/ATAPI-5, ATA/ATAPI-6, ATA/ATAPI-7, ATA8-ACS
ATA Transport Version Supported: SATA 3.0

Drive Geometry
Number of Cylinders: 16383
Number of Heads: 16
Sectors Per Track: 63
Number of Sectors: 16514064
Total 32-bit LBA Sectors: 268435455
Total 48-bit LBA Sectors: 1953525168
Cache Buffer Size: N/A

Transfer Modes
Sectors Per Interrupt: Total: 16, Active: 16
Max. PIO Transfer Mode: 4
Multiword DMA Mode: Total: 2, Active: -
Singleword DMA Mode: Total: -, Active: -
Ultra-DMA Mode: Total: 6 (ATA-133), Active: 6 (ATA-133)
Max. Multiword DMA Transfer Rate: 16.7 MBytes/s
Max. PIO with IORDY Transfer Rate: 16.7 MBytes/s
Max. PIO w/o IORDY Transfer Rate: 16.7 MBytes/s
Transfer Width: 16-bit

General Information
Drive Controller: Serial ATA 6Gb/s @ 6Gb/s
Drive Model: Seagate ST2000DM001-1ER164
Drive Revision: CC26
Drive Serial Number: Z4Z55H0A
World Wide Name: 5000C50090BB4F40
Drive Capacity: 1,907,729 MBytes (2000 GB)
Media Rotation Rate: 7200 RPM
Nominal Form Factor: 3.5"
ATA Major Version Supported: ATA/ATAPI-5, ATA/ATAPI-6, ATA/ATAPI-7, ATA8-ACS, ACS-2
ATA Minor Version Supported: ACS-3 Revision 3b
ATA Transport Version Supported: SATA 3.1

Drive Geometry
Number of Cylinders: 16383
Number of Heads: 16
Sectors Per Track: 63
Number Of ECC Bytes: 4
Number of Sectors: 16514064
Total 32-bit LBA Sectors: 268435455
Total 48-bit LBA Sectors: 3907029168
Cache Buffer Size: N/A

Transfer Modes
Sectors Per Interrupt: Total: 16, Active: 16
Max. PIO Transfer Mode: 4
Multiword DMA Mode: Total: 2, Active: -
Singleword DMA Mode: Total: -, Active: -
Ultra-DMA Mode: Total: 6 (ATA-133), Active: 6 (ATA-133)
Max. Multiword DMA Transfer Rate: 16.7 MBytes/s
Max. PIO with IORDY Transfer Rate: 16.7 MBytes/s
Max. PIO w/o IORDY Transfer Rate: 16.7 MBytes/s


Here are some of the listed error events i found in the event viewer:

Activation context generation failed for "c:\Program Files (x86)\Avid\Pro Tools\DAE\Controllers\003_Resource412.dll". Dependent Assembly Microsoft.VC80.DebugCRT,processorArchitecture="x86 ",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",v ersion="8.0.50727.6195" could not be found. Please use sxstrace.exe for detailed diagnosis.

Activation context generation failed for "c:\Program Files (x86)\Avid\Pro Tools\DAE\Controllers\D-Control_Resource412.dll". Dependent Assembly Microsoft.VC80.DebugCRT,processorArchitecture="x86 ",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",v ersion="8.0.50727.6195" could not be found. Please use sxstrace.exe for detailed diagnosis.

Activation context generation failed for "c:\Program Files (x86)\Avid\Pro Tools\DAE\Controllers\D-Control_Resource404.dll". Dependent Assembly Microsoft.VC80.DebugCRT,processorArchitecture="x86 ",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",v ersion="8.0.50727.6195" could not be found. Please use sxstrace.exe for detailed diagnosis.

The program ProTools.exe version 10.3.9.462 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 13e8
Start Time: 01d2af6547302595
Termination Time: 9
Application Path: C:\Program Files (x86)\Avid\Pro Tools\ProTools.exe
Report Id: a1ac820f-1b58-11e7-87bd-60a44c5adc45

[Boberu]

Also, I am using a Lynx Aurora 16 with the Lynx Aes16e interface if that makes any difference.

[panamajack]

Those sorts of errors may be caused by hard disk failure. Have you had any "bluescreens" recently?

[TOM@METRO]

When was the last time this worked properly?

Do you have a drive image of the last working system?

Is your ilok software up to date?

If there has ever been software with questionable installation schemes installed, there may be issues with the registry.

[Boberu]

Thanks for the replies guys. I've since taken the computer to my repair guy to have things looked at. My system drive checks out OK. I have not had any blue screens. I'm having my guy update the bios and chipset drivers and also upgrading to an 8 core 4.0 cpu. I'm also having him wipe the drive and do a fresh OS install. After which I will reinstall pro tools, my slate plugins, and my Ik multimedia arc system 2 plug. The arc plug was the suspected culprit to my issue and after their tech support's suggestion of wiping it from the registry is whe my problems got worse (not to say it wasn't bad to begin with.). Wish me luck. I have a paying client on hold because of this.

[Bloody Maker]

Hi,

I have exactly the same problem with Pro Tools 10, under Windows 10 and Lynx Aes16e with Aurora 10. Have you solved the problem?

[TOM@METRO]

Please keep in mind that Pro Tools 10 is not supported beyond Windows 7 SP1.

http://avid.force.com/pkb/articles/e...tibility-Chart

The OP is running an AMD processor, is that the same for you?

I have known of people running this in Windows 10, but I'm not sure of the limitations. Perhaps others will chime in.

I would consider upgrading Pro Tools.

[Bloody Maker]

Thank you Tom. I have an Intel i7 processor. In my laptop (with Win 10 and Pro Tools 10, with a Focusrite Scarlett via USB) everything is Ok. I don't think that the problem come due to Windows 10.

[Darryl Ramm]

The whole computer freezing, early candidate to exclude is device drivers and maybe interface hardware. I would I test with whatever other interface you have, including if you needed to install ASIO4ALL just to test. Unplug everything you do not need connected.

I would not waste much time trying to debug before just rolling back to the last working backup, or do a full clean Windows install. (Oops which I see you are already going to do - good call. Get him to install Windows 10 *Pro* so you can fully disable auto updates).