Never received shipping info for the iLok for my Subscription

[[email protected]]

Subscribed to the monthly ProTools. Download the software but can not activate without the iLok that was purchased but never received shipping info for the iLok.

Feel very bad since i bought a 003 Rack 4 years ago with PT8.5. Every time I tried to update the software, received a message saying that the system was up to date.

Then updated to El Capitan last week and all hell broke loose. Can not find a way to update from PT 8.5, ended up subscribing to PT 12.3 but can not work until i receive the iLok which I have no idea when it will arrive.

7 days of jobs due. Can not talk to a live person. Purchased the One time support for $39. Never received the Code. Go on my "Orders" and all I get is a site map page that says that something wrong happened to my request.
Insane.