HDX I/O not appearing in 2020.9

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As it turns out this is a licensing issue... iLok assets are not being applied for what was purchased... I was downgraded to Standard even though I paid for Ultimate. The phone license support number has been hanging up on me all day. This is bad folks. I also read Avid cut in half the voice count on Standard. What a terrible release...

[JFreak]

Do you already have a case number for your issue?

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Hi Freak! 04006553 For all the good its worth... This guy will only tell me what he sees in my ilk account, and offers no solutions. When I ask him a basic question like "What did I pay for?" he gives no response. I have a call into sales hoping when they call back they can help straighten this out. I wonder why I can't get through to the licensing department? BTW, I paid for my yearly Ultimate subscription on 8/18, but there is nothing on my ilk that says Ultimate.

[JFreak]

Hold on, escalating...

[Rubicon]

Thanks JFreak!

[JFreak]

No problem. Now just please wait

[Rubicon]

I am a patient man by nature, thanks again!

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This morning when we called Avid licensing we were told that the licensing department is closed due to Covid and will not reopen...

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I paid for a one time phone support call and they fixed the issue... And refunded the one time support fee. The moral of this story is: ALWAYS do telephone support.

[JFreak]

Good to hear