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  #1  
Old 10-27-2020, 08:04 AM
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antonis antonis is offline
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Default Avid ASC Support in the UK

Does anyone know what on earth is happening with Avid's appalling support (at least here in the UK that is)?

The phone is prompting to go online, I've got the ASC number and going to the online page below:

https://avid.secure.force.com/ASC/AS...ToCaseHomePage

Is not letting me submit the number.

All I am trying to do is submit the TOO for the Avid 9 HD that I sold to another member of DUC.

Any ideas anyone?
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2. Mac Pro 5.1, 2.66GHz, Twelve Core, Yamaha Dante Accelerator, PTU, OS X 10.12.6.
3. D-Command ES, 24-fader.
4. Eleven Rack.

Last edited by antonis; 10-28-2020 at 07:01 AM.
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Old 10-27-2020, 01:55 PM
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Southsidemusic Southsidemusic is offline
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Default Re: Avid ASC Support in the UK

Hey

Dunno anything about support in the UK (mods are not told these things) but as I am here and a Mod I will escalate this and make sure your TOO gets thru as soon as possibel brother.

Esaclating now so pls let us know in the thread if you need any more assistance with htis or if you are hooked up and good

Stay Safe ane hang tight
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  #3  
Old 10-28-2020, 07:01 AM
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antonis antonis is offline
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Default Re: Avid ASC Support in the UK

Quote:
Originally Posted by Southsidemusic View Post
Hey

Dunno anything about support in the UK (mods are not told these things) but as I am here and a Mod I will escalate this and make sure your TOO gets thru as soon as possibel brother.

Esaclating now so pls let us know in the thread if you need any more assistance with htis or if you are hooked up and good

Stay Safe ane hang tight

Hey Christopher,

Many thanks for helping out!!

I am not sure there's anything you can do though:

No one picks up the phone at Avid HQ and submitting the ASC code using the designated webpage does nothing!

Any ideas of how to proceed?

Best,

Antonis
__________________
1. Mac Pro 5.1, 2.66GHz, Twelve Core, HDN, AVID MTRX, Sync HD, PTU, OS X 10.12.6.
2. Mac Pro 5.1, 2.66GHz, Twelve Core, Yamaha Dante Accelerator, PTU, OS X 10.12.6.
3. D-Command ES, 24-fader.
4. Eleven Rack.
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  #4  
Old 10-28-2020, 08:09 AM
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Southsidemusic Southsidemusic is offline
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Default Re: Avid ASC Support in the UK

Yeah I sent this to Avid support so they will contact you as soon as possible.

An you pist the case number here so Jeffro and or Digitechsuoport can look at that to get you assistance asap?
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South Side Music Group
WEBHOME
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  #5  
Old 10-28-2020, 09:58 AM
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antonis antonis is offline
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Default Re: Avid ASC Support in the UK

Quote:
Originally Posted by Southsidemusic View Post
Yeah I sent this to Avid support so they will contact you as soon as possible.

An you pist the case number here so Jeffro and or Digitechsuoport can look at that to get you assistance asap?
Sure thing Christopher,

The case number is: 04046143

Thanks again!
__________________
1. Mac Pro 5.1, 2.66GHz, Twelve Core, HDN, AVID MTRX, Sync HD, PTU, OS X 10.12.6.
2. Mac Pro 5.1, 2.66GHz, Twelve Core, Yamaha Dante Accelerator, PTU, OS X 10.12.6.
3. D-Command ES, 24-fader.
4. Eleven Rack.

Last edited by antonis; 10-28-2020 at 01:09 PM.
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