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Go Back   Avid Pro Audio Community > Legacy Products > 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win)

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Old 03-26-2007, 07:27 PM
IceCreamChild IceCreamChild is offline
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Default Lost Authorization Code

I recently formated my computer and i am in the process of putting pro tools back together again.
And it just so happens that i ripped the front cover of my Getting started manual and i don't the the code anymore. Now please tell me. Is there anything at all i can do? Do you only get one copy of the code with your software? I'm using Mbox and pro tools 7 and i got the factory package.

I mean there must be somekind of countermeasure for this sort of thing right? I mean it' would just be stupid if i would have to buy the whole package again?

But then again it was very very stupid of me to rip the ******n cover of the manual.
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Old 03-26-2007, 08:05 PM
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Default Re: Lost Authorization Code

If you registered the Mbox, Digi Customer Service would be able to give you a replacement authorization code.

If you registered and received an amnesty upgrade to Pro Tools 7, or purchased an upgrade to Pro Tools 7 on the DigiStore, you would be able to access your code from the website...

See this Answerbase item (linked from the Download Help quick link in the support section)
Where Can I Find My Pro Tools LE 7 Authorization Code (Serial Number)?
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Old 03-26-2007, 09:04 PM
IceCreamChild IceCreamChild is offline
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Default Re: Lost Authorization Code

Ah i see
Then how do i go about contacting customer service? And is there anyway to do this by e-mail or online in anyway? I am currently in Iceland so to have it sent to me would take a little much time...

Over phone perhaps?
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Old 03-26-2007, 09:21 PM
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Default Re: Lost Authorization Code

Contact information for all Digidesign offices worldwide is on the Contact subsections in the About Us and Support sections of the website, or this direct link to the contact page:
www.digidesign.com/contact

Click on Iceland below where it says "International Contact and Support information", and you'll find the Customer Service phone and email.
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