Plugins disappear during session

[n2one]

I am having an issue with my plugins. When I have a session open and walk away for a bit, (not sure of how long it takes but maybe an hour) I come back and when I try to add a plugin to a track, they are all missing and I only have the option to rescan Avids plugins. I have to close Pro Tools completely and rescan to get them back. Usually, if not every time, there is a message from Avid Link saying my license has been restored. Any ideas on how to fix this? Thanks.

[musicman691]

Physical iLok or cloud iLok? You're not letting your computer sleep are you?

[n2one]

Cloud. The display is usually off so I would have to say yes though I thought I had it set to never sleep.


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[musicman691]

Originally Posted by n2one

Cloud. The display is usually off so I would have to say yes though I thought I had it set to never sleep.


Sent from my iPhone using Tapatalk

There's your problem. Get a real physical iLok and ditch the cloud stuff.

[Ben Jenssen]

Originally Posted by musicman691

There's your problem. Get a real physical iLok and ditch the cloud stuff.

How do you know that's his problem?
Stop claiming stuff that you can't back up.

[musicman691]

Originally Posted by Ben Jenssen

How do you know that's his problem?
Stop claiming stuff that you can't back up.

Cloud anything has always been a reliability issue especially as regards iLok where you need to stay connected ALL THE TIME. One glitch and you've got problems.

[albee1952]

I tend to agree, and it may have nothing to do with iLok. It could be spotty internet, a crappy modem, or some computer ping happening in the background. The best way to troubleshoot this is to eliminate the cloud. If it clears up, problem solved. If not, then you know to dig deeper. While the cloud thing did save my bacon once(when the studio's PT license expired), I still refuse to trust it unless I have no choice. YMMV

[cwsand]

Originally Posted by musicman691

There's your problem. Get a real physical iLok and ditch the cloud stuff.

I tried using my Pro Tools license and plugins on the Ilok Cloud and loved it - as long as my internet was on. Unfortunately it tends to go down and I couldn't even boot Pro Tools because I needed an internet connection to put the Pro Tools license back on the iLok. I'm not an expert in in ILM (seems a bit clunky to me) so I don't know if there's a way to still use the physical iLok when the internet is down or not. Frankly, I got tired of trying to figure it out and decided it's not that big a deal to just move my iLok from the desktop to the MBP.

[musicman691]

Originally Posted by cwsand

I tried using my Pro Tools license and plugins on the Ilok Cloud and loved it - as long as my internet was on. Unfortunately it tends to go down and I couldn't even boot Pro Tools because I needed an internet connection to put the Pro Tools license back on the iLok. I'm not an expert in in ILM (seems a bit clunky to me) so I don't know if there's a way to still use the physical iLok when the internet is down or not. Frankly, I got tired of trying to figure it out and decided it's not that big a deal to just move my iLok from the desktop to the MBP.

You can only have the license asset in one place and once it's on the iLok you don't need internet access.

[Ben Jenssen]

I've had my PT license and many other licenses on ilok cloud now for about eight months and there has been a total of two instances of "Authorization failed because no license found. PT will now quit." Internet worked fine. Went to ILM and confirmed that the license was not there. First time it happened, the license reappeared after a few hours without me doing anything, second time it was a matter of minutes. I keep my mac awake and PT running most of the time. My internet connection is very reliable.

I think these were errors on either Pace's or Avid's side. There are many reports lately of assorted license problems. Anyway, I'm happy with iLok Cloud. Each to their own.