trying to get back into pro tools error 9060

[Mochi]

after reinstalling the software, i wanted to see if it would run properly. in the past, it at least ran albeit with playback errors making it difficult to use.

now that i have a new pc, i got it installed, but upon doing anything, as simple as playing a .wav file, it pops up and error and becomes unresponsive. anyone know what error 9060 is?

[JoelG]

I'm not sure what the 9060 error specifically is, but have you gone through the Optimization Guides?

Also, can you post your system specs? http://duc.avid.com/showthread.php?t=300050

Joel

[Mochi]

I actually havent. Looking through them though, im honestly not sure which ones would even be relevant to the issue (many of which involving drivers would typically already be up to date).

at the very least, i do know that my error pops up everytime the play button either via the spacebar or clicking the button occurs. at that point, ill play normally, then crash close 6 seconds later.

i really dont know why pro tools has been giving me grief since i got it. literally any other daw i used has never complained.

SiSoftware Sandra

ID
Host Name : Mochi-Station
Workgroup : WORKGROUP

Computer
Model : OEM System Product Name
Serial Number : System Ser**********
Chassis : Default string Desktop
Mainboard : ASUS PRIME X470-PRO
Serial Number : 1904481********
BIOS : AMI (OEM) 5204 07/29/2019
Total Memory : 16GB DDR4

Processors
Processor : AMD Ryzen 5 3600 6-Core Processor (6C 12T 4GHz, 1.6GHz IMC, 6x 512kB L2, 2x 16MB L3)
Socket/Slot : AM4 (PGA1331)

Chipset
Memory Controller : AMD F17v7 (Ryzen2/ThreadRipper2 Matisse) Host Bridge 16x 100MHz (1.6GHz), 2x 8GB DDR4 3.2GHz 128-bit

Memory Module(s)
Memory Module : G.Skill/Samsung F4-3600C18-8GVK 8GB DDR4 1Rx8 PC4-28800U DDR4-3604 (15-15-15-36 4-51-16-5)
Memory Module : G.Skill/Samsung F4-3600C18-8GVK 8GB DDR4 1Rx8 PC4-28800U DDR4-3604 (15-15-15-36 4-51-16-5)

Video System
Monitor/Panel : ACR Acer XB272
(1920x1080, 27.7")
Video Adapter : NVIDIA GeForce RTX 2060 SUPER (34CU 2176SP SM6.4 1.47GHz/1.68GHz, 4MB L2, 7.9GB 14GHz 256-bit, PCIe 3.0 x16)

Graphics Processor
CUDA : NVIDIA GeForce RTX 2060 SUPER (2176SP 34C 1.47GHz/1.68GHz, 4MB L2, 8GB 13.6GHz 256-bit)
OpenCL : NVIDIA GeForce RTX 2060 SUPER (2176SP 34C 1.47GHz/1.68GHz, 4MB L2, 8GB 13.6GHz 256-bit)
D3D 11 : NVIDIA GeForce RTX 2060 SUPER (2176SP 34C 1.47GHz/1.68GHz, 4MB L2, 7.9GB 13.6GHz 256-bit)
OpenGL : GeForce RTX 2060 SUPER/PCIe/SSE2 (8GB)

Storage Devices
Disk : HGST HTS721010A9E630 (1TB, SATA600, 2.5", 7200rpm, 32MB Cache)
Disk : WDC WD20EZAZ-00GGJB0 (2TB, SATA600, 3.5", 5400rpm)
Disk : Seagate ST2000LX001-1RG174 (2TB, SATA600, 2.5", 5400rpm)
Disk : HGST HUS724040ALE640 (4TB, SATA600, 3.5", 7200rpm)
Disk : Crucial_CT525MX300SSD4 (525.1GB, SATA600, 1", SSD, OPAL, SED)
Disk : Samsung SSD 970 EVO 1TB (1TB, PCIe3x4/NVMe, SED)

Logical Storage Devices
Secondary Data (H:) : 932GB (NTFS, 4kB) @ HGST HTS721010A9E630 (1TB, SATA600, 2.5", 7200rpm, 32MB Cache)
Main Data Drive (E:) : 2TB (NTFS, 4kB) @ WDC WD20EZAZ-00GGJB0 (2TB, SATA600, 3.5", 5400rpm)
Sounds (D:) : 2TB (NTFS, 4kB) @ Seagate ST2000LX001-1RG174 (2TB, SATA600, 2.5", 5400rpm)
Steam and Backup (F:) : 4TB (NTFS, 4kB) @ HGST HUS724040ALE640 (4TB, SATA600, 3.5", 7200rpm)
Secondary SSD (G:) : 489GB (NTFS, 4kB) @ Crucial_CT525MX300SSD4 (525.1GB, SATA600, 1", SSD, OPAL, SED)
System Reserved : 579MB (NTFS, 4kB) @ Samsung SSD 970 EVO 1TB (1TB, PCIe3x4/NVMe, SED)
Program Drive (C:) : 931GB (NTFS, 4kB) @ Samsung SSD 970 EVO 1TB (1TB, PCIe3x4/NVMe, SED)

Peripherals
LPC Hub Controller #1 : ASUS FCH LPC Bridge
LPC Legacy Controller #1 : T2 86-65
Audio Device : 7418 Game Capture 4K60 Pro MK.2
Audio Device : EVGA TU106 High Definition Audio Controller
Audio Codec : nVidia GeForce 7800 GS
Serial Port(s) : 1
Disk Controller : Samsung NVMe SSD Controller SM981/PM981
Disk Controller : ASMedia 400 Series Chipset SATA Controller
Disk Controller : ASUS FCH SATA Controller [AHCI mode]
Disk Controller : ASUS FCH SATA Controller [AHCI mode]
USB Controller #1 : ASMedia AMD USB 3.10 eXtensible Host Controller - 1.10 (Microsoft)
USB Controller #2 : ASUS ASM1142 USB 3.1 Host Controller
USB Controller #3 : EVGA TU106 USB 3.1 Host Controller
USB Controller #4 : ASUS Matisse USB 3.0 Host Controller
SMBus/i2c Controller #1 : ATI SB900 SMBus

Printers and Faxes
Printer : Microsoft Software Printer Driver (300x300, Colour)
Printer : Microsoft XPS Document Writer v4 (600x600, Colour)
Printer : Microsoft Print To PDF (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Biometrics
Voice : Analog NUI Voice Virtual Sensor (Voice)

Network Services
Network Adapter : Intel(R) I211 Gigabit Network Connection (Ethernet, 1000Mbps)
Network Adapter : Realtek USB GbE Family Controller (Ethernet)

Operating System
Windows System : Microsoft Windows 10 Personal 10.0.18363
Platform Compliance : x64

Performance Enhancing Tips
Warning 2513 : TPM not detected. Some security features are unavailable.
Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip.

[JoelG]

The only concerning thing I see in your system specs are your 5400rpm drives. As long as you're only using them as backup it should be fine, but make sure they arent your audio or sample drives.

The big things to optimize are going to be power saving related.

Joel

[Mochi]

cant really say what im going to use them for regarding pro tools. my issue can and has occurred within the first 10 seconds of even using pro tools.

[JFreak]

One thing that pops up is you only have 16GB memory and it is not enough for Disc Cache to function properly. Either disable it or wait until your session has load itself into memory, unless you can add more memory.

[Mochi]

16gb isnt enough memory? how much memory does it use and why?
anyways, i did a reset install, and out of sheer curiosity, i get an izotope dll error and an invalid elastic audio error. i thought i fixed that by downloading and replacing the original, but apparently, this is the root cause.

error message

by ignoring this issue, i can actually playback stuff. any way this can get fixed?

[JFreak]

Your error message is plugin specific so update the plugin first.

But going with my previous comment, 16GB with latest PT is not much. Sure you can get it going, but the experience is not so great. I have 64GB here and no issues.

[Mochi]

how will i update the plugin? the first time i installed it, i just downloaded the plugin and replaced the old one with the new one. it was after that which i started getting that 9060 error.

EDIT: this is pro tools 12.8.3

[JFreak]

You need 2019.5 or later for W10 release you have?