Control won't connect - what am I missing?

[integratedbacklinestudios]

Eddie, the app says whatever program happens to be active on my iMac. So if I'm in Pro Tools it says Pro Tools 2018 and if I am typing this in Safari, it says Safari. Honestly, it's like everything is working great except there's no actual content.

BScout, thank you but yes, I've tried that. I've also gone post by post on this thread and tried everything that has been mentioned so far. I had hopes because a couple of other people appear to have the exact same problem that gets rectified by any number of seemingly random "fixes". I also followed the instructions on the app, followed all the steps several times in documentation, and then watched the "getting started" Avid YouTube videos on both Control and EUCON.

All to no avail. Anything new I haven't thought of I could try? I really need this to work.