Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Licensing & Accounts

Closed Thread
 
Thread Tools Search this Thread Display Modes
  #11  
Old 04-01-2016, 08:10 AM
grame99 grame99 is offline
Member
 
Join Date: Nov 2014
Location: london
Posts: 56
Default Re: Pro Tools 12 installers not in my Avid account

I paid today for the EDU extension to the support plan and upgrade plan. Fortunately I downloaded 12.5 beforehand - now it's vanished. I got an email from Avid celebrating my purchase ('thrilled' was the word they used) but when I followed its instructions and logged into my Avid account it says my old plan has expired and that I should renew! How can a modern IT focused company make such a ****-up of this kind of thing? Is paying for the support plan so that we can access support in order to sort out problems with the support plan? My head is spinning...

Last edited by DigiTechSupt; 04-01-2016 at 07:12 PM. Reason: 02931865
  #12  
Old 04-01-2016, 08:29 AM
grame99 grame99 is offline
Member
 
Join Date: Nov 2014
Location: london
Posts: 56
Default Re: Pro Tools 12 installers not in my Avid account

This is surreal - to contact Avid about the lack of a support/upgrade plan appearing in my account, I have to access the support portal. But this won't open - presumably because my previous support plan has expired and the new one has not appeared. Take your money and then send you running round in insane circles... Note to self; Keep on with learning Studio One...

Last edited by DigiTechSupt; 04-01-2016 at 07:12 PM. Reason: 02931865
  #13  
Old 04-01-2016, 08:50 AM
risey's Avatar
risey risey is offline
Member
 
Join Date: Jul 2009
Location: United Kingdom
Posts: 160
Default Re: I haven't received my 12.5 update yet

Quote:
Originally Posted by massika View Post
I haven't received my 12.5 update yet. I notice the message in my account that says it can take up to 48 hours to show up but as of now its been well over that. I been looking forward to the collaboration features for a while. Im wondering is there any one else that has not receive the 12.5 update as of yet also?
Hi Massika, you can download 12.5 from your Avid account if it has not appeared on your app manager.
Go to your subscription and 12.5 is there to download https://my.avid.com/account/orientation

Cheers
Ryan
__________________
http://www.PhatMonkey.me
Windows 10 64bit | Asus Rog Hero Xi | Intel i9-9900K | Corsair LPX Vengeance 64g DDR4 RAM | Avid Mbox Pro 3 | Focusrite 18i20 2nd Gen | MSI RTX 2080TI Gaming X Trio | Acer Z35 Predator Monitor
  #14  
Old 04-01-2016, 10:55 AM
ratava911 ratava911 is offline
Member
 
Join Date: Sep 2012
Location: El Segundo, CA
Posts: 6
Default Re: Pro Tools 12 installers not in my Avid account

Hello,

I have a 4 year edu license, and still no download link. Any help?

Thanks!

Last edited by DigiTechSupt; 04-01-2016 at 07:21 PM. Reason: 02932341
  #15  
Old 04-01-2016, 10:57 AM
john1192 john1192 is offline
Member
 
Join Date: Nov 2001
Location: Woodland Hills
Posts: 5,694
Default Re: I haven't received my 12.5 update yet

may i sincerely ask what the Rush is ?? it just came out .. might be best to let others do some testing 1st ..

just .02 .. and just disregard if you have a need for features or fixes now ..
__________________
OS 10.12.6 for PT 11.3.2 & 12.4 & above
Mac Pro 6-core 3.33ghz (2012) 24gb ram 256gb SSD
Macbook Pro july 2014 2.5ghz 16gb ram 512gb SSD - OS10.12.6 - PT 12.4 & above
lynx AES16e-SRC & Aurora 16
Artist Transport & iPad - Pro |Control - EuCon 3.7 (older Euphonix Branded MC Transport)
  #16  
Old 04-01-2016, 11:31 AM
Molekul Molekul is offline
Member
 
Join Date: Dec 2013
Location: New Orleans
Posts: 7
Default Re: Where is my No Charge Pro Tools 12 Student Upgrade?

I also have the same problem. Only see PT 12.2 in my account although avid application manager shows 12.4. (Still waiting on 12.5)

Last edited by DigiTechSupt; 04-03-2016 at 05:51 PM. Reason: EDU product processing in progress, see: http://duc.avid.com/showthread.php?t=379288
  #17  
Old 04-01-2016, 01:26 PM
deanrichard deanrichard is offline
Member
 
Join Date: Dec 2011
Location: Waukesha, WI
Posts: 837
Default Re: Pro Tools 12 installers not in my Avid account

I don't have 12.5 in my account yet either. I would appreciate it if you could create case for mine as well.

Thank you for your help.

Dean
  #18  
Old 04-01-2016, 03:43 PM
paolo.latorre paolo.latorre is offline
Member
 
Join Date: Mar 2015
Location: Italy
Posts: 12
Default Re: Where is my No Charge Pro Tools 12 Student Upgrade?

I have the same problem too! Help me?

Only see PT 12.2 in my account although avid application manager shows 12.4. (Still waiting on 12.5)

Last edited by DigiTechSupt; 04-03-2016 at 05:51 PM. Reason: Support Case 02932864
  #19  
Old 04-01-2016, 05:45 PM
twdwyer twdwyer is offline
Member
 
Join Date: Jan 2001
Location: the middle coast
Posts: 338
Default Re: Where is my No Charge Pro Tools 12 Upgrade?

And the saga continues....
So I jumped on PT 12 early, enticed by the extended support coverage. One of the main reasons I jumped early was the promise of cloud collaboration....was very interested. So.....I bit. And then when 12 was released it took far longer than it should have to be delivered, even though I purchased early.(resolved by Jeffro, thanks again). So.......one year and three months pass, the length of my extended support, and still no cloud collaboration. Support expires 3/31/2016, I get an e-mail 4/1/2016 announcing the release of 12.5 with, wait for it, cloud collaboration. Download is not in my account, naturally.
Unbelievable.....

Last edited by DigiTechSupt; 04-01-2016 at 07:37 PM. Reason: 02932345
  #20  
Old 04-01-2016, 07:48 PM
DigiTechSupt's Avatar
DigiTechSupt DigiTechSupt is offline
Avid
 
Join Date: Jan 2000
Location: Worldwide
Posts: 33,623
Default Re: Pro Tools installers not updated to 12.5 in Avid account

Hello All,

We have noted the case # at the bottom of your post for those that have cases in progress.

If you have a Student/Edu copy that includes 4 years of free upgrades and your original purchase was within 4 years prior to the release of 12.5 then you will see your installers in your Avid account within the next couple weeks.

If you still need assistance, please start a support case from the Access The Support Center section of your Avid account, or from here if you do not have that option.

Best regards,
JC
__________________
Avid Audio Tech Support
Help us help you - read this before posting
Support FAQ
Closed Thread

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Installers/Product reverting to previous versions for Pro Tools 12 Student/Academic r.heyman Pro Tools 12 87 01-25-2016 05:41 PM
No longer Student: Student-Version for commercial use? keyfreak macOS 3 06-25-2013 08:49 AM
free upgrade to pro tools 10 from Pro Tools 9.0 Crossgrade from LE Student Rikki Andersen Pro Tools 10 4 06-23-2012 02:57 PM
Where do I get my account with product info if registered a boxed product? lanstrad Pro Tools 9 3 08-30-2011 09:36 PM


All times are GMT -7. The time now is 03:24 PM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com