Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Licensing & Accounts

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 12-12-2017, 09:57 AM
Ed Douglas's Avatar
Ed Douglas Ed Douglas is offline
Member
 
Join Date: Dec 1969
Location: Toronto Ont, Canada
Posts: 249
Default Support PT HD plan issues

Wow. My attempt to renew my plan was complicated by some billing address issues as I have two systems registered to Credits cards at diff addresses (biz & home). days later after receiving notification of issues & changing cards / addresses, still no love & my plan is marked as "on hold". I've since then consolidated all of my billing addresses and made two attempts at renewing my plan via CC and then payPal, but my plan is still marked "on hold" even though the renewal date os now Nov 16 2019. I can't phone for support as my system ID seems no longer qualified and I'll be fked if I have to pay another $100 to buy telephone support to speak to a live person to explain WTF is going on.

Can anyone offer any insight?

TIA.

Ed.
__________________
Neotech Concepts
http://www.imdb.com/name/nm0235036/
! sonic gymnastics for the illusionary arts !

2019 i9 MacBook Pro (15,3), macOSX 10.14.6, PT Ultimate 2019.6, Rx7 Advanced, Ozone 8 Advanced, Kontakt 6.1.1, Soundminer v4.5Pro, Spanner 3.0.5, SoundHack 0.896, EuControl 19.9.1.17, PT|Control 19.9.1.17, iPad Pro 12.9" gen 1, iPad Pro 12.9" gen 3, Apollo 8 Duo tb2, UAD-2 Satellite Quad tb2, Glyph 2TB tb3 NVMe SSD, x2 Glyph 2TB SSDs, x1 Glyph 4TB SSD, OWC tb3 Dock, OWC Thunderbay 4 28TB
Reply With Quote
  #2  
Old 12-12-2017, 10:07 AM
jeffro's Avatar
jeffro jeffro is offline
Avid
 
Join Date: Jun 1999
Location: SF Bay Area
Posts: 8,333
Default Re: Support PT HD plan issues

Sorry about the trouble. I see our rep responded to your case on 11/22 but didn't hear back from you after that. You can reply to the case notice email or call and select the activation/registration option (please reference the original case number). Thanks.
__________________
Reply With Quote
  #3  
Old 12-12-2017, 11:34 AM
Ed Douglas's Avatar
Ed Douglas Ed Douglas is offline
Member
 
Join Date: Dec 1969
Location: Toronto Ont, Canada
Posts: 249
Default Re: Support PT HD plan issues

Quote:
Originally Posted by jeffro View Post
Sorry about the trouble. I see our rep responded to your case on 11/22 but didn't hear back from you after that. You can reply to the case notice email or call and select the activation/registration option (please reference the original case number). Thanks.
Thanks, Jeffro. Super swamped with work, and that must have slipped through the cracks.

Will follow up as advised.

Cheers!

E>
__________________
Neotech Concepts
http://www.imdb.com/name/nm0235036/
! sonic gymnastics for the illusionary arts !

2019 i9 MacBook Pro (15,3), macOSX 10.14.6, PT Ultimate 2019.6, Rx7 Advanced, Ozone 8 Advanced, Kontakt 6.1.1, Soundminer v4.5Pro, Spanner 3.0.5, SoundHack 0.896, EuControl 19.9.1.17, PT|Control 19.9.1.17, iPad Pro 12.9" gen 1, iPad Pro 12.9" gen 3, Apollo 8 Duo tb2, UAD-2 Satellite Quad tb2, Glyph 2TB tb3 NVMe SSD, x2 Glyph 2TB SSDs, x1 Glyph 4TB SSD, OWC tb3 Dock, OWC Thunderbay 4 28TB
Reply With Quote
  #4  
Old 12-13-2017, 02:44 PM
Ed Douglas's Avatar
Ed Douglas Ed Douglas is offline
Member
 
Join Date: Dec 1969
Location: Toronto Ont, Canada
Posts: 249
Default Re: Support PT HD plan issues

Update. Now sorted!!
__________________
Neotech Concepts
http://www.imdb.com/name/nm0235036/
! sonic gymnastics for the illusionary arts !

2019 i9 MacBook Pro (15,3), macOSX 10.14.6, PT Ultimate 2019.6, Rx7 Advanced, Ozone 8 Advanced, Kontakt 6.1.1, Soundminer v4.5Pro, Spanner 3.0.5, SoundHack 0.896, EuControl 19.9.1.17, PT|Control 19.9.1.17, iPad Pro 12.9" gen 1, iPad Pro 12.9" gen 3, Apollo 8 Duo tb2, UAD-2 Satellite Quad tb2, Glyph 2TB tb3 NVMe SSD, x2 Glyph 2TB SSDs, x1 Glyph 4TB SSD, OWC tb3 Dock, OWC Thunderbay 4 28TB

Last edited by Ed Douglas; 12-14-2017 at 04:56 PM. Reason: update
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Additional bonus plug-ins! Upgrade plan but not support plan Dinwiddy AAX Plug-ins 1 08-18-2016 01:02 PM
Plugins Support Plan vs Upgrade only plan LizziF Licensing & Accounts 1 07-21-2016 01:19 PM
Pro Tools HD Plan license not updated after renewing Upgrade & Support Plan FritsFlits Licensing & Accounts 1 02-25-2016 02:55 PM
HD Annual Support Plan Should Include Support for ProControl and Control 24 Barry Johns ProControl, Control|24, Command|8 16 10-03-2015 03:41 AM
Pro Tools HD Plan license expired on an active Pro Tools HD Upgrade and Support Plan Licensing & Accounts 0 12-31-1969 04:00 PM


All times are GMT -7. The time now is 06:08 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com