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Old 09-23-2015, 06:58 AM
ArKay99 ArKay99 is offline
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Default Sold HDX system with TOO complete, buyer still has my account

Hopefully Southside or Jeffro can help with this? I sold my complete HDX system with PT11HD and my AAX plug ins back in March. Today I received an email from the buyer that in his avid account management (xxx@xxxxxxxdotcom) the PT License is still under my account name. In my account which has a newer copy of PT12HD there is no indication of this. As the title says, I did do a Transfer Of Ownership.
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Old 09-23-2015, 07:06 AM
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Default Re: Sold HDX system with TOO complete, buyer still has my account

I alerted Jeffro.
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Old 09-23-2015, 07:28 AM
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Default Sold HDX system with TOO complete, buyer still has my account

I issues with the new TOO also (assuming you completed the new one)

I actually had to go back and forth with the service reps and finally ended up buying the service transfer product in the store...after that it was super quick.

But they are pretty adamant incomplete forms will not be processed
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Old 09-23-2015, 08:58 AM
ArKay99 ArKay99 is offline
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Default Re: Sold HDX system with TOO complete, buyer still has my account

Quote:
Originally Posted by YYR123 View Post
I issues with the new TOO also (assuming you completed the new one)

I actually had to go back and forth with the service reps and finally ended up buying the service transfer product in the store...after that it was super quick.

But they are pretty adamant incomplete forms will not be processed
This was done according to the instructions at the time. I had a service rep call me on the phone and I was assured everything was ok. I think this is just something that didn't get the last 'i' or 't' dotted or crossed. I just want to make sure the new owner can use his rightfully purchased (transferred?) license for future upgrades, and his main concern also.
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Old 09-23-2015, 08:59 AM
ArKay99 ArKay99 is offline
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Default Re: Sold HDX system with TOO complete, buyer still has my account

Quote:
Originally Posted by Drew Mazurek View Post
I alerted Jeffro.
Thanks Drew!
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Old 09-28-2015, 09:14 PM
ArKay99 ArKay99 is offline
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Default Re: Sold HDX system with TOO complete, buyer still has my account

Buyer contacted me again today. The issue still hasn't been resolved. How do I get this matter resolved?
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  #7  
Old 10-01-2015, 03:14 PM
ArKay99 ArKay99 is offline
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Default Re: Sold HDX system with TOO complete, buyer still has my account

Bump... because the buyer has told me it hasn't been fixed yet.

The image below is a screenshot of HIS account, not mine. I'd like to get this cleaned up asap. Thank you.

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Last edited by ArKay99; 10-01-2015 at 03:31 PM.
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Old 10-01-2015, 03:24 PM
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Default Re: Sold HDX system with TOO complete, buyer still has my account

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Originally Posted by ArKay99 View Post
Bump... because the buyer has told me it hasn't been fixed yet.

Checking with this again buddy. Will reply as soon as possible.
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Old 10-01-2015, 03:33 PM
ArKay99 ArKay99 is offline
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Default Re: Sold HDX system with TOO complete, buyer still has my account

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Originally Posted by Southsidemusic View Post
Checking with this again buddy. Will reply as soon as possible.
Thank you again Christopher. Added a screenshot he sent me of the problem... again, his account, not mine, showing my ID.
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  #10  
Old 10-01-2015, 04:02 PM
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Default Re: Sold HDX system with TOO complete, buyer still has my account

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Originally Posted by ArKay99 View Post
Thank you again Christopher. Added a screenshot he sent me of the problem... again, his account, not mine, showing my ID.
Avid is contacting you directly so hopefully this will be sorted quickly

I sent this off to Avid so let us know when all is Good // Best Of Luck
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