Avid support code not working

[themorbidflorist]

Hey guys,

I recently lost my Ilok and am in the process of trying to get everything back.I ordered an ASC code from the avid site but it says "invalid" every time I try to submit it.Is there anyway to contact avid to get this fixed? Thanks guys

[jeffro]

Welcome to the community.

I see that this was resolved via your support case shortly after posting up here.

[JoeyQ]

I am having the same issue with a code I just bought. Received confirmation and when I call in says the code is no longer valid

[Prinkus]

Same here...is there some magic trick to knowing what the support code is? Ive tried every number on the confirmation email and it says its invalid...When I go to my products page it only shows the support I bought 2 years ago...Sorry, I'm admittedly old and dumb

[jeffro]

Originally Posted by JoeyQ

I am having the same issue with a code I just bought. Received confirmation and when I call in says the code is no longer valid

Originally Posted by Prinkus

Same here...is there some magic trick to knowing what the support code is? Ive tried every number on the confirmation email and it says its invalid...When I go to my products page it only shows the support I bought 2 years ago...Sorry, I'm admittedly old and dumb

Welcome to the community and sorry for the trouble.

I PM'd replacement codes to both of you and sent the store team a note to investigate.