AAE -30001 error w/ Sonarworks reference 4

[stephen.r.banville]

Hi All,

After wrestling with AAX 64 bit unrecognized errors with macOS 10.11.6 and PT 12.8.3, I decided (per-recommendation from Avid and some folks here on DUC) to upgrade to 10.13.16 (High Sierra) and PT 2019.6. I'm running on a mid-2012 Mac Pro (Cheese grater). I no longer see the invalid 64 bit AAX error anymore due to the IOS 13 update, but now I'm seeing AAE error -30001 whenever I try to launch Sonarworks reference 4 within PT. I have a feeling this is more to do with 3rd-party non-iLocked plug-ins but who knows. I can upgrade to Mojave 10.14.x once I get a Metal supported GPU PCI card for my Mac, but for the time being I would like to know if anyone else has seen this issue.

Thanks,
Steve

[jeam25]

Excellent thanks for the info !

[arche3]

I am still on the last high Sierra build. And the current PT ultimate. 12 core cheese grater. Hdx. Sonar works ref 4 works fine for me. No crashes at all.

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[stephen.r.banville]

Originally Posted by arche3

I am still on the last high Sierra build. And the current PT ultimate. 12 core cheese grater. Hdx. Sonar works ref 4 works fine for me. No crashes at all.

Sent from my SM-G975U using Tapatalk

Are you running 10.13.6 ?

[arche3]

Originally Posted by stephen.r.banville

Are you running 10.13.6 ?

Yes. 10.13.6

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[stephen.r.banville]

Originally Posted by arche3

Yes. 10.13.6

Sent from my SM-G975U using Tapatalk

Makes me wonder if the security patch that I installed for 10.11.6 has affected some files in macOS causing this new issue that only a fresh install can fix ? I really with Avid would get to root cause on this issue

[JFreak]

Originally Posted by stephen.r.banville

Makes me wonder if the security patch that I installed for 10.11.6 has affected some files in macOS causing this new issue that only a fresh install can fix ? I really with Avid would get to root cause on this issue

I'm sorry to say but most likely Avid has zero interest in poking around ElCrap any longer, because the current PT version does not support it

[stephen.r.banville]

Originally Posted by stephen.r.banville

Are you running 10.13.6 ?

Can I ask you what is the version fo Sonarworks that you're running with 10.13.6 ?

From Avid:

"Hi Stephen,

Thank you for contacting Avid support.

The error 30001 points back to the plugin itself based on the logs provided. It could be compatibility issue of this plugin on the current operating system. If all other plugins are working okay except Sonarworks then there's something wrong with the plugin's coding. Have you tried contacting Sonarworks and confirmed that it's compatible with OSX 10.13.6?


Best regards,

Chris
Avid Customer Care | Audio Post & Pro"

[stephen.r.banville]

After much time I finally got things working with Sonarworks and High Sierra. Turns out to be a permissions issue with Mac OS. Avid support suggested deleting the plugin, creating a new account, and re-installing the plugin which worked. I haven't discovered the actual root cause of the problem with my old account, which at this point I guess doesn't really matter. Time to take a snapshot of my setup to this doesn't happen again.

[JFreak]

Originally Posted by stephen.r.banville

I have a feeling this is more to do with 3rd-party non-iLocked plug-ins but who knows.

Well then, maybe re-install and re-auth those plugs?