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  #1  
Old 01-09-2019, 09:07 AM
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gonsdeejay gonsdeejay is offline
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Default Falcon expired on a current Update Plan

Hi There, My Falcon on iLok was Expire on Dec 28. I have Pro Tools Subscription until Dec 2019. I don't know why this happen. So any help? Thanks
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Old 01-09-2019, 09:35 AM
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Default Re: Falcon Expire

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Originally Posted by gonsdeejay View Post
Hi There, My Falcon on iLok was Expire on Dec 28. I have Pro Tools Subscription until Dec 2019. I don't know why this happen. So any help? Thanks
What is the exact date your subscription expires?
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Old 01-09-2019, 01:22 PM
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Default Re: Falcon Expire

Exact Time is 29/12/2018 02:00 a.m.
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Old 01-09-2019, 01:52 PM
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Default Re: Falcon Expire

Quote:
Originally Posted by gonsdeejay View Post
Hi There, My Falcon on iLok was Expire on Dec 28. I have Pro Tools Subscription until Dec 2019. I don't know why this happen. So any help? Thanks
Will follow up via support case.
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  #5  
Old 01-10-2019, 04:53 AM
hanzzi hanzzi is offline
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Default Re: Falcon Expire

Following. Exactly same problem here.
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Old 01-10-2019, 10:59 AM
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Default Re: Falcon Expire

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Originally Posted by hanzzi View Post
Following. Exactly same problem here.
The account I located based on your community email only has Pro Tools First for a current PT product. Pro Tools First includes UVI Workstation, not Falcon. If you have a current Pro Tools Update Plan or Subscription and your Falcon license didn't renew please start a support case via my.avid.com > Access The Support Center > Equipment. See avid.force.com/pkb/articles/FAQ/UVI-Falcon-and-Workstation for more info.
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Old 01-10-2019, 12:34 PM
hanzzi hanzzi is offline
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Default Re: Falcon Expire

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Originally Posted by jeffro View Post
The account I located based on your community email only has Pro Tools First for a current PT product. Pro Tools First includes UVI Workstation, not Falcon. If you have a current Pro Tools Update Plan or Subscription and your Falcon license didn't renew please start a support case via my.avid.com > Access The Support Center > Equipment. See avid.force.com/pkb/articles/FAQ/UVI-Falcon-and-Workstation for more info.
oh, I´m registered here with different email, in studio I use our companys PT subscription. We have standard subscription and active upgrade plan. Falcon is shown and downloadable in "My products" in Avid account. But I can´t activate it in iLok licence manager, because it says in iLok that it is expired.
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Old 01-10-2019, 01:06 PM
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Default Re: Falcon Expire

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Originally Posted by hanzzi View Post
oh, I´m registered here with different email, in studio I use our companys PT subscription. We have standard subscription and active upgrade plan. Falcon is shown and downloadable in "My products" in Avid account. But I can´t activate it in iLok licence manager, because it says in iLok that it is expired.
Thanks for clarifying. Have you created a support case under that account?
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  #9  
Old 01-11-2019, 12:29 AM
hanzzi hanzzi is offline
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Default Re: Falcon Expire

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Originally Posted by jeffro View Post
Thanks for clarifying. Have you created a support case under that account?
Yes, I just sended this problem to Avid support. Thanks!
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  #10  
Old 01-14-2019, 12:14 AM
mattrixx mattrixx is offline
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Default Re: UVI Workstation & Falcon included with Pro Tools

Ho Jeffro,
I am beside myself. .. I had Falcon working and had used it in a couple of audio post jobs at the end of last year...

Now, I am back at wrk and opened one of said jobs to find out that Falcon has expired?? WTF?

https://www.evernote.com/l/AKw--bMoT...a0sB/image.png

It say in my iLok account that it expired Christmas day.. Merry Christmas!!

It also says in the iLok details, that it was to refresh on the 23rd..... What is going on there at AVID??

https://www.evernote.com/l/AKxypO_fn...0NYB/image.png
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