Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Licensing & Accounts

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 01-06-2019, 07:07 PM
sam_silent sam_silent is offline
Member
 
Join Date: Mar 2011
Location: AUSTRALIA
Posts: 12
Default Cant renew expired PTHD upgrade plan for Perpetual license

I’m having the same problem only I have a perpetual HD ultimate license... the upgrade plan expired in August 2018. I’ve tried to update and I get the message

Chosen ilok doesn’t have enough product licenses to upgrade.

I can see my perpetual license in the licenses section?

Any help on how to re activate my upgrade plan?

Cheers
Sam
Reply With Quote
  #2  
Old 01-08-2019, 05:30 PM
sam_silent sam_silent is offline
Member
 
Join Date: Mar 2011
Location: AUSTRALIA
Posts: 12
Default Cant renew expired PTHD upgrade plan for Perpetual license

I’m having trouble renewing my HD support and upgrade plan for perpetual HD ultimate license... the upgrade plan expired in August 2018. I’ve tried to update and I get the message

Chosen ilok doesn’t have enough product licenses to upgrade.

I can see my perpetual license in the licenses section?

Any help on how to re activate my upgrade plan?

currently on :
Mac OS Sierra 10.12.6
PT Ultimate HD 12.8.1


Cheers
Sam
Reply With Quote
  #3  
Old 01-08-2019, 06:10 PM
BScout BScout is offline
Member
 
Join Date: Mar 2007
Location: Los Angeles, CA
Posts: 1,584
Default Re: Cant renew expired PTHD upgrade plan for Perpetual license

You need a reinstatement plan (the more expensive one) because you let it lapse so long. You had a 1 month grace period after August when it expired.

So you cannot renew (the USD$399). You need to reinstate (US$999.)
__________________
Pro Tools Ult 2019.5, HDX 3, MTRX/SPQ, HD OmniMac Pro 5,1 - 3.06 GHz 12 core - macOS 10.13.6RAM 64GB, SSD 4 x 2TB, GPU GTX 980 4GB
Reply With Quote
  #4  
Old 01-08-2019, 06:18 PM
sam_silent sam_silent is offline
Member
 
Join Date: Mar 2011
Location: AUSTRALIA
Posts: 12
Default Re: Cant renew expired PTHD upgrade plan for Perpetual license

Quote:
Originally Posted by BScout View Post
You need a reinstatement plan (the more expensive one) because you let it lapse so long. You had a 1 month grace period after August when it expired.

So you cannot renew (the USD$399). You need to reinstate (US$999.)
So to update to the latest version of PT HD ultimate Ill need to buy a new full perpetual license again?

Thanks for your help


Cheers

Sam
Reply With Quote
  #5  
Old 01-08-2019, 07:33 PM
jeffro's Avatar
jeffro jeffro is offline
Avid
 
Join Date: Jun 1999
Location: SF Bay Area
Posts: 8,152
Default Re: Cant renew expired PTHD upgrade plan for Perpetual license

Quote:
Originally Posted by sam_silent View Post
So to update to the latest version of PT HD ultimate Ill need to buy a new full perpetual license again...
A new perpetual license is not required in your case. You can Upgrade your license (or Subscribe).
__________________
Reply With Quote
  #6  
Old 01-08-2019, 09:21 PM
sam_silent sam_silent is offline
Member
 
Join Date: Mar 2011
Location: AUSTRALIA
Posts: 12
Default Re: Cant renew expired PTHD upgrade plan for Perpetual license

Quote:
Originally Posted by jeffro View Post
A new perpetual license is not required in your case. You can Upgrade your license (or Subscribe).

Thanks Jeffro, unfortunately thats been my issue. When trying to upgrade/reinstate/Subscribe to the updates and support package I am unable to do so....

Following the links to reinstate an update/support plan for my perpetual license, I'm met with an error stating that my ilok doesn't have enough product licenses to upgrade?

any thoughts on how to get around this?
Reply With Quote
  #7  
Old 01-08-2019, 09:46 PM
jeffro's Avatar
jeffro jeffro is offline
Avid
 
Join Date: Jun 1999
Location: SF Bay Area
Posts: 8,152
Default Re: Cant renew expired PTHD upgrade plan for Perpetual license

If you have a qualifying license and have specified the correct iLok User ID then perhaps it's just the wrong upgrade. Will respond to your support case so please watch your email...
__________________
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Upgrade Plan did not auto renew, now expired tpann Licensing & Accounts 2 01-11-2018 12:35 PM
With perpetual license, do I get bug fixes after upgrade plan expires? jscomposer Licensing & Accounts 8 10-12-2016 07:58 PM
Does the PT Upgrade/Reinstatement Plan Give Me PERPETUAL License? johnbarnesiii Licensing & Accounts 5 07-17-2016 06:22 AM
What happens to my license if I don't renew the Upgrade Plan? hd-native Licensing & Accounts 2 02-17-2016 06:59 AM
Is the annual upgrade plan a perpetual license? jsbach Pro Tools 12 69 12-01-2015 11:07 AM


All times are GMT -7. The time now is 05:33 PM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com