Help - Problems in Pro Tools 12

[Pegasus200]

Hello,
yesterday I purchased PT12 for one month.

1) The audio in the demo session runs. But when I try to play an imported midi file the program tells me "Pro Tools could not initialize the Focusrite USB 2.0 Audio Driver. Please make sure that the device has been configured correctly." I'm sure that my device is configured correctly because every other application with audio runs without problems.

2) When I open "Playback Engine" in the Setup menu, I get the message "AAE error -6001 was encountered". I add a screenshot of the I/O Setup. I guess that everything is notified correctly.

3) There is no midi signal.

4) I don't know why, but I don't get any response at nearly every action.

I hope someone can help as soon as possible because I purchased PT only for one month!

Thank you!

My audiointerfaces are:
Focusrite Scarlett 6i6
Native Instruments Komplete Audio 6
I'm not sure which one is the best for PT.

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SiSoftware Sandra

Nr
Hostname : Pegasus-PC
Arbeitsgruppe : SCH

System
Modell : GigaByte
Serialnummer : To be fille***********
Gehäuse : GigaByte Desktop
Mainboard : GigaByte Z77-DS3H
Serialnummer : To be fille***********
System BIOS : AMI (OEM) F9 09/19/2012
Intel vPro : 8.01.00.1248
Gesamtspeicher : 15.9GB DIMM DDR3

Prozessor(en)
Prozessor : Intel(R) Core(TM) i5-3570 CPU @ 3.40GHz (4C 3.59GHz/3.8GHz, 3.6GHz IMC, 4x 256kB L2, 6MB L3)
Sockel/Slot : FC LGA1155

Chipsatz
Speichercontroller : Gigabyte Core (Ivy Bridge) DRAM Controller 100MHz, 2x 8GB DIMM DDR3 1.6GHz 128-bit, Interne Grafikeinheit

Speichermodul(e)
Speichermodul : G.Skill F3-12800CL9-4GBRL 4GB DIMM DDR3 PC3-12800U DDR3-1600 (11-11-11-29 5-40-13-6)
Speichermodul : G.Skill F3-12800CL9-4GBRL 4GB DIMM DDR3 PC3-12800U DDR3-1600 (11-11-11-29 5-40-13-6)
Speichermodul : G.Skill F3-12800CL9-4GBRL 4GB DIMM DDR3 PC3-12800U DDR3-1600 (11-11-11-29 5-40-13-6)
Speichermodul : G.Skill F3-12800CL9-4GBRL 4GB DIMM DDR3 PC3-12800U DDR3-1600 (11-11-11-29 5-40-13-6)

Grafiksystem
Monitor : BNQ BenQ FP93G
(1600x1200, 19.1")
Monitor : Samsung SMBX2331
(1920x1080, 23.0")
Grafikkarte : Intel(R) HD Graphics (6CU 48SP SM4.1 350MHz/1.15GHz, 160kB L2, 64MB DDR3 1.6GHz 128-bit, Interne Grafikeinheit)
Grafikkarte : Intel(R) HD Graphics (6CU 48SP SM4.1 350MHz/1.15GHz, 160kB L2, 64MB DDR3 1.6GHz 128-bit, Interne Grafikeinheit)

Grafikprozessor
OpenCL GP-Prozessor : Intel(R) HD Graphics 2500 (48SP 6C 350MHz/1.15GHz, 160kB L2, 1.3GB DDR3 1.6GHz 128-bit, Interne Grafikeinheit)
Compute Shader Prozessor : Intel(R) HD Graphics (48SP 6C 350MHz/1.15GHz, 160kB L2, 64MB DDR3 1.6GHz 128-bit, Interne Grafikeinheit)

Physische Speichergeräte
Seagate ST1000DM003-1CH162 (1TB, SATA600, 3.5", 7200rpm) : 932GB (C:)
Seagate ST2000LM003 HN-M201RAD (2TB, USB2/SATA300/600, 2.5", 5400rpm, 32MB Cache) : 2TB (E:)
HL-DT-ST DVDRAM GH24NSB0 (SATA150, DVD+-RW, CD-RW, 512kB Cache) : k.A. (D:)
Slimtype BD E DS6E2SH (USB2) : k.A. (F:)

Logischer Speichergeräte
System-reserviert : 100MB (NTFS, 4kB) @ Seagate ST1000DM003-1CH162 (1TB, SATA600, 3.5", 7200rpm)
Seagate Expansion Drive (E:) : 2TB (NTFS, 4kB) @ Seagate ST2000LM003 HN-M201RAD (2TB, USB2/SATA300/600, 2.5", 5400rpm, 32MB Cache)
Festplatte (C:) : 781GB (NTFS, 4kB) @ Seagate ST1000DM003-1CH162 (1TB, SATA600, 3.5", 7200rpm)
CD-ROM/DVD (D:) : k.A. @ HL-DT-ST DVDRAM GH24NSB0 (SATA150, DVD+-RW, CD-RW, 512kB Cache)
CD-ROM/DVD (F:) : k.A. @ Slimtype BD E DS6E2SH (USB2)

Peripherie
LPC Hub Controller 1 : Gigabyte Panther Point LPC Controller
LPC Legacy Controller 1 : ITE IT8728F
Audio Gerät : Gigabyte Panther Point High Definition Audio Controller
Serielle Port(s) : 1
Laufwerkscontroller : Gigabyte Panther Point 4 port SATA IDE Controller
Laufwerkscontroller : Gigabyte Panther Point 2 port SATA IDE Controller
USB Controller 1 : Gigabyte Panther Point USB xHCI Host Controller
USB Controller 2 : Gigabyte Panther Point USB Enhanced Host Controller #2
USB Controller 3 : Gigabyte Panther Point USB Enhanced Host Controller #1
System SMBus Controller 1 : Intel ICH SMBus

Drucker- und Faxgeräte
Drucker : Microsoft XPS Document Writer (600x600, Farbwiedergabe)
Drucker : HP Officejet Pro 8600 (600x600, Farbwiedergabe)
Drucker : FreePDF_XP (4000x4000, Farbwiedergabe)
Fax : Microsoft Shared Fax Driver (200x200)
Drucker : Send To Microsoft OneNote 2010 Driver (1200x1200, Farbwiedergabe)

Netzwerkdienste
Netzwerkadapter : Qualcomm Atheros AR8161/8165 PCI-E Gigabit Ethernet Controller (NDIS 6.20) (Ethernet, 1Gbps)

Betriebssystem
Windowssystem : Microsoft Windows 7 Ultimate Media Center 6.01.7601 Service Pack 1
Kompatibel mit Plattform : x64

[albee1952]

Seagate Expansion Drive (E:) : 2TB (NTFS, 4kB) @ Seagate ST2000LM003 HN-M201RAD (2TB, USB2/SATA300/600, 2.5", 5400rpm, 32MB Cache)

This drive is NOT suitable for recording or sample libraries. I am not a fan of integrated graphics, but that may be fine these days(was bad several years ago). Last suggestion; if you have Windows set to use the Focusrite as the default sound card, change that so Windows uses the onboard sound card:
Audio Gerät : Gigabyte Panther Point High Definition Audio Controller\
this way, the Focsurite is only used by Pro Tools, avoiding any hardware conflicts.

[Pegasus200]

Thank you for your answer.

I want to use the Focusrite for other things, too.
Or do you mean I should use the Focusrite for Pro Tools and the Komplete Audio 6 for other things?
Do you know which one is better for Pro Tools?

[Amack]

Pegasus200,

Focusrite is apparently still working on drivers for their 6i6 that work properly with Pro Tools on PCs. Here's a workaround you can try that might enable you to use it (as long as you don't care about setting/changing buffer sizes).

Here’s my current understanding of how PCs with PT12 (11?) handle audio interfaces and a new procedure that can be used to avoid some of the associated problems. Please let me know if you think something is not correct and/or if the procedure does or doesn’t work properly for you.

1. When PT starts, it assumes that the interface, I/O settings, sample rate, and buffer size used last will be used again. However, if an AVID interface is available, it may default to that instead.

2. When existing PT sessions are opened directly, problems can occur if:

a. The interface is not available

b. The interface is available but its sample rate does not match that last used by PT

3. The easiest way to avoid such problems is to open PT while holding the “N” key for the duration of its initial “boot” splash screen

a. That will enable the selection of either the “Windows Audio Device” (PT12 only) or any of the connected ASIO devices by creating a new session (just using and over-writing the default “untitled” session is likely easiest and cleanest). The PT12 menu also allows the selection of any of the custom I/O settings that you have saved for that interface.

b. With some (ASIO4ALL, Fast Track Duo, Eleven Rack, Echo AUDIOFIRE4, etc.?) but not all (Windows Audio Device, Scarlett 6i6 Beta, Roland Studio Capture, etc.?) interfaces the PT menu will enable the sample rate and buffer size to be set successfully

c. Setting the sample rate with the interface control panel prior to step 3 is an approach that seems to work well for all ASIO devices

d. Setting the buffer size before step 3 also works with some of them, but it should be checked and adjusted if necessary

e. After closing the session, PT is ready to open or create any session with the new interface, sample rate, and I/O settings.

f. PT’s sample rate (ctrl+2) and H/W Buffer Size (Setup – P) should be checked to ensure that they agree with those displayed on interface control panel

4. ASIO4ALL is quite useful because

a. PT will automatically default to it if no other interfaces are available (unless the “Windows Audio Device was the last one used)

b. PT will automatically set its sample rate when directly opening sessions with any sample rate that is supported by the computer’s resident audio device (my desktop supports all of the common ones between 44.1 and 192 kHz at bit depths of either 16 or 24 bits with up to 7 output channels)

c. No extra interface is required

d. The quality can be quite high if the computer’s default audio “enhancements” are turned off

e. Its free at http://www.asio4all.com/

Amack

Originally Posted by Pegasus200

Thank you for your answer.

I want to use the Focusrite for other things, too.
Or do you mean I should use the Focusrite for Pro Tools and the Komplete Audio 6 for other things?
Do you know which one is better for Pro Tools?

[Pegasus200]

Thank you for your detailed help.

1. This can't be because I don't have any Avid interface.

2. Sometimes I open an existing PT session called "test" where is nothing inside than one track to try out if it's working. Everytime the interface is surely available. But it can be that the sample rate does not match to the sample rate which is set in PT. I tried this out. I set the sample rate in the control panel to the same in the PT session to 48.000 kHz, but stiil the same problems occur.

3. I pressed the "N" key while starting PT like you said and I set it to the Focusrite. Nothing happens.

4. Earlier I also used ASIO4ALL (it's great), but I want to use the inputs (and outputs) of my interface.

Maybe you would have an idea to avoid the "no response"?

Thank you,
Pegasus200

[Amack]

It doesn't matter if you have an AVID device or not, the process should work anyway. Do you have the latest "Mix Control" driver installed - http://us.focusrite.com/downloads?product=Scarlett+6i6? Is your default Windows Playback Device set to your computer's speakers? Did you connect, turn on the 6i6, and set its sample rate in the Mix Control panel before starting Pro Tools? You may also need to set it's buffer size to 1ms via the control panel settings tab before starting Pro Tools.

Originally Posted by Pegasus200

Thank you for your detailed help.

1. This can't be because I don't have any Avid interface.

2. Sometimes I open an existing PT session called "test" where is nothing inside than one track to try out if it's working. Everytime the interface is surely available. But it can be that the sample rate does not match to the sample rate which is set in PT. I tried this out. I set the sample rate in the control panel to the same in the PT session to 48.000 kHz, but stiil the same problems occur.

3. I pressed the "N" key while starting PT like you said and I set it to the Focusrite. Nothing happens.

4. Earlier I also used ASIO4ALL (it's great), but I want to use the inputs (and outputs) of my interface.

Maybe you would have an idea to avoid the "no response"?

Thank you,
Pegasus200

[JoelG]

Don't use ASIO4ALL, it is for sound cards that do not have their own ASIO drivers (the Focusrite does).

Here's a good KB article about setting the buffer settings on the Focusrite so it works properly with Pro Tools:http://www.sweetwater.com/sweetcare/...-interface-pc/

I'd also try using the latest beta driver for the 6i6 and mixcontrol.

Also, be sure to go through the Optimization Guide. If all that doesn't help, we can diagnose further.

Joel

[Pegasus200]

When I set the sample rate to 44.1 kHz and when I open a new session, where the sample rate matches, there is everything working.

But when I try to set the sample rate to 48 kHz, which I usually do, the same error messages are shown. When I start MixControl in PT, 44.1 kHz is shown again. I guess that MixControl rearranges automatically.

Sometimes when I try to change the sample rate in MixControl, the message is shown for which I made a screenshot.

[Amack]

Joel,

If the buffer size is set with that approach, PT will not record the first 1.67ms, 7ms, 17.65ms, or likely >35ms with buffer PT H/W Buffer sizes set at 128, 256, 512, and 1024 samples respectively at a 96 kHz sample rate - see the attachment! That's likely one of the primary reasons that Focusrite is working on the Beta driver - which does it properly at least at the default 256 sample buffer size.

Amack

Originally Posted by JoelG

Don't use ASIO4ALL, it is for sound cards that do not have their own ASIO drivers (the Focusrite does).

Here's a good KB article about setting the buffer settings on the Focusrite so it works properly with Pro Tools:http://www.sweetwater.com/sweetcare/...-interface-pc/

I'd also try using the latest beta driver for the 6i6 and mixcontrol.

Also, be sure to go through the Optimization Guide. If all that doesn't help, we can diagnose further.

Joel

[Pegasus200]

How can I setup the midi signal? I'm totally sure my midi-keyboard is connected to the Focusrite, but there is no midi signal coming in when I use PT.