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Old 03-02-2018, 08:14 AM
MoreMe MoreMe is offline
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Default S6 Master/Automation Soft Keys Not Working

Hello! Hoping for some help from the forums, but will open up a support ticket next. Here's what is going on:

Upon updating to PT 2018.1 and MacOS Sierra, we lost our master module and automation soft keys. Display went black. So I then updated the S6 from version 2.2 to the current version 3.7. Everything working, except the soft keys.

I found this helpful post from Eddie(soft key patch) and thought that would do it:
http://duc.avid.com/showthread.php?t=396601

Selected the soft key file from the file browser and loaded, but still no joy.

Any thoughts? Is it possible that I did too big a jump from 2.2 to 3.7, and that I need to install the updates in between? Thank you!
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Old 03-03-2018, 10:17 AM
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EddieJones EddieJones is offline
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Default Re: S6 Master/Automation Soft Keys Not Working

I'm pretty sure this is softkeys and PT 18 related. What if you select restore to factory in the softkey page?
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Old 03-05-2018, 07:50 AM
MoreMe MoreMe is offline
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Default Re: S6 Master/Automation Soft Keys Not Working

Thanks Eddie - I did do that once before I installed your patch, but I did not do it again after installing the patch since I was afraid it might wipe it out. I will try that, though - thanks!
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Old 03-16-2018, 11:08 AM
MoreMe MoreMe is offline
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Default Re: S6 Master/Automation Soft Keys Not Working

Just wanted to update this thread and doing a factory reset of the soft keys, after the recent S6 update, did the trick. All is well again - thanks!
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