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  #1  
Old 01-13-2017, 10:47 AM
leedor101 leedor101 is offline
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Location: St. Louis
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Default Validate or Update billing information

Hello I just purchased an activation card as well as Ilok USB.

I created a Master Avid Account in order to use the Activation Code. However, when I go to enter the activation code is shows that I have to validate my billing address. I click the link and it takes me to a page that shows my billing and shipping address that both have an Update link next to them. When I click the update link nothing happens. The site address changes, but nothing on the page changes so I am not able to validate billing.

Thanks
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  #2  
Old 01-13-2017, 11:42 AM
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Default Re: Validate or Update billing information

Welcome to the community.

Reviewing your account and replying via support case, so please check your email and reply to that. Thanks!
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  #3  
Old 01-14-2017, 01:31 AM
bonnybilly bonnybilly is offline
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Default Re: Validate or Update billing information

Hi there,

I'm having the same problem....I can get to the next page by ignoring the update billing part and enter my ilok however the site justs hangs on a "verifying your ilok"

Any help would be much appreciated.


Thanks.
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  #4  
Old 01-14-2017, 04:51 AM
bonnybilly bonnybilly is offline
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Default Re: Validate or Update billing information

I also can't seem to update billing info etc, clicking the update link doesn't achieve anything. Very frustrating!!!
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  #5  
Old 01-14-2017, 08:59 AM
broomhilda broomhilda is offline
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Default Re: Validate or Update billing information

I am having the same problem and we are doing an install today! Please help! When I click "update" NOTHING happens.
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  #6  
Old 01-14-2017, 09:35 AM
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jeffro jeffro is offline
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Default Re: Validate or Update billing information

Quote:
Originally Posted by bonnybilly View Post
...my ilok however the site justs hangs on a "verifying your ilok"...
Quote:
Originally Posted by broomhilda View Post
...When I click "update" NOTHING happens.
Sorry for the trouble. Support cases are in progress now for both of you.
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  #7  
Old 01-19-2017, 03:27 PM
Brillon Brillon is offline
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Default Re: Validate or Update billing information

I also am having this problem.
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  #8  
Old 01-20-2017, 08:42 AM
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DigiTechSupt DigiTechSupt is offline
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Default Re: Validate or Update billing information

Quote:
Originally Posted by Brillon View Post
I also am having this problem.
Hi Brillon,

I've just checked and it's all sorted now. Thanks

TD
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  #9  
Old 10-30-2017, 12:01 PM
iamstudios iamstudios is offline
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Default Re: Validate or Update billing information

I also have problems updating my billing info since I have active subscriptions. My (old) Digidesign account has "NL" as country and the update option only offers "The Netherlands". Somehow when I select this only option, I get a "billing info can't be updated because country must be the same" dialog. NL is Netherlands. Please help ASAP Avid!
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  #10  
Old 10-30-2017, 02:23 PM
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jeffro jeffro is offline
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Default Re: Validate or Update billing information

Quote:
Originally Posted by iamstudios View Post
I also have problems updating my billing info since I have active subscriptions. My (old) Digidesign account has "NL" as country and the update option only offers "The Netherlands". Somehow when I select this only option, I get a "billing info can't be updated because country must be the same" dialog. NL is Netherlands. Please help ASAP Avid!
Started a support case to get this solved and replaced the licenses (for iLok ending with C). Please activate those now and look for a case notice email soon.
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