Annoyance - Buffer, Interrupts Error

[SixChurchStreet]

Very often, when first opening a session and going to play it I get the "interrupts held off too long, if this happens often increase buffer size blah blah blah" error. Then, I open the dialog box for the buffer, it's set at 128 initially... I change it to 256(or 512, or 1024), then back to 128, click OK, and I don't get the error anymore. Plays fine after that. Why would this keep happening? Thanks,
Kip

Digi001
PT6.4
Win XP Pro SP2
Asus A8N-SLI mb
Athlon 64 3700+ cpu
1GB PC3200 RAM (G.Skill)
Antec SL450 PSU
Parallel port, 1394, onboard audio, onboard LAN, disabled in BIOS.
USB is enabled, but no devices are usually plugged in except an external powered USB hub. (I keep it active for memory stick transfers).

[DigiTechSupt]

You should start with the steps in the Win XP/ Pro Tools 6.x/7.x General Troubleshooting thread and post specific info on your system per the info on that thread if you're unable to resolve the problem.

Also, we need to know the error numbers in the messages you're getting.

[JaxMan]

For what it's worth, I get this very same error message, and the fix is to change the buffer level, then change it back. After I do that, the error goes away. Doesn't really bug me when I'm mixing, but it's kind of annoying when I'm tracking. If I remember, before I start working, I open up the hardware panel, change the buffer settings, then change 'em back again and the problem goes away as long as PT is open. Very strange...I've got two computers running Win XP Pro, Digi 002, PT7, and they both have this strange error...and the fix is the same. I've built the computers to the Allenstein specs, and I've done all the necessary tweaks. It's a strange thing. Other than this issue, the program runs perfectly. Any others with the same issue??

JJ

[JaxMan]

error message -9129

[SixChurchStreet]

Jaxman,

Once you start pro tools, and do the little workaround/trick, does it EVER happen again as long as you still have pro tools open? So far it's been that way with me, but I haven't done any intense sessioning yet with it.

Kip

[JaxMan]

Hey Kip,

Once I do the trick..it never happens again, so long as PT is open. The drag is that I have to switch client hardrives during the course of a day which requires a computer shutdown and reboot..so I'm doing this workaround trick 2 or 3 times a day. But...compared to some of the other digi issues I've had in the past, this one is no problem...I can deal with it. I'd just like to know why it's happening in the first place! I've recently built a 002r setup for a client and this buffer issue came up. I showed him the workaround / trick and he asked me why this was necessary. All I could sheepishly say was "it's just a digi thing..." It was kinda embarrassing...I'd like to know of a permanent fix.


JJ

[SixChurchStreet]

All I could sheepishly say was "it's just a digi thing..." It was kinda embarrassing...I'd like to know of a permanent fix.


JJ

JJ,
I totally know what you're saying. I haven't done any work for anyone else since I've upgraded to 6.4, but it seems ridiculous that Digidesign has so many hardware issues with the LE software. It's like, a simple workaround, but you know, you drop all this money on a system, and you have to be constantly reminded that it's buggy. Always makes me nervous like... "what kinda quirk with no solution/reason am I going to find next?"

If you happen upon anything, please share it. I'll do the same. I keep thinking there MUST be a way to stop this. Some minor conflict, some setting somewhere, but then again, maybe there's just NOTHING we can do aside from switch software. haha. Good luck!

Kip

[jimst57]

Has this ever been resolved? I have the same problem. I'm going to try your workaround tonight.

[jimst57]

Well I tried the trick of changing the buffer size and then changing it back but it didn't work for me. The error I get (-9092) "The operating system held off interrupts......"

If anyone has any info on how to solve this please let me know.

Is anyone from Digidesign monitoring this forum?

As I search, this seems to be a very common issue.

Here's my system specs:

SiSoftware Sandra

System
Host Name : JIMHOME
User : Jim
Workgroup : MSHOME

Processor
Model : AMD Athlon(tm) 64 X2 Dual Core Processor 5000+
Speed : 2.61GHz
Model Number : 5000 (estimated)
Performance Rating : PR9378 (estimated)
Cores per Processor : 2 Unit(s)
Threads per Core : 1 Unit(s)
Type : Dual-Core
Internal Data Cache : 64kB Synchronous, Write-Back, 2-way set, 64 byte line size
L2 On-board Cache : 512kB ECC Synchronous, Write-Back, 16-way set, 64 byte line size

Mainboard
Bus(es) : ISA X-Bus PCI PCIe USB FireWire/1394
MP Support : 1 Processor(s)
MP APIC : No
System BIOS : AT/AT COMPATIBLE
System : Dell Inc OptiPlex 740
Mainboard : Dell Inc 0UT225
Total Memory : 2GB DDR2-SDRAM

Chipset 1
Model : Advanced Micro Devices (AMD) Athlon 64 / Opteron HyperTransport Technology Configuration
Front Side Bus Speed : 2x 1000MHz (2000MHz data rate)
Total Memory : 2GB DDR2-SDRAM
Memory Bus Speed : 2x 325MHz (650MHz data rate)

Video System
Monitor/Panel : Plug and Play Monitor
Adapter : 256MB ATI Radeon X1300PRO
Adapter : 256MB ATI Radeon X1300PRO Secondary

Physical Storage Devices
Hard Disk : WDC WD2500JS-75NCB3 (233GB)
Hard Disk : WDC WD2500JS-75NCB3 (233GB)
CD-ROM/DVD : SONY DVD-ROM DDU1615S (CD 48X Rd) (DVD 6X Rd)
CD-ROM/DVD : TSSTcorp DVD+-RW TS-H553A (CD 48X Rd, 48X Wr) (DVD 6X Rd, 6X Wr)

Logical Storage Devices
Hard Disk (C:) : 233GB (213GB, 91% Free Space) (NTFS)
Hard Disk (D:) : 233GB (226GB, 97% Free Space) (NTFS)
CD-ROM/DVD (E:) : N/A
CD-ROM/DVD (F:) : N/A

Peripherals
Serial/Parallel Port(s) : 2 COM / 1 LPT
USB Controller/Hub : NEC PCI to USB Open Host Controller
USB Controller/Hub : NEC PCI to USB Open Host Controller
USB Controller/Hub : Standard Enhanced PCI to USB Host Controller
USB Controller/Hub : Standard OpenHCD USB Host Controller
USB Controller/Hub : Standard Enhanced PCI to USB Host Controller
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Composite Device
USB Controller/Hub : Digidesign Mbox 2 Firmware Updater
FireWire/1394 Controller/Hub : OHCI Compliant IEEE 1394 Host Controller
Keyboard : HID Keyboard Device
Mouse : Microsoft USB IntelliMouse Optical
Human Interface : Microsoft USB IntelliMouse Optical
Human Interface : USB Human Interface Device

Power Management
AC Line Status : On-Line

Operating System(s)
Windows System : Microsoft Windows XP/2002 Home 5.01.2600 (Service Pack 2)

Network Services
Adapter : Broadcom NetXtreme 57xx Gigabit Controller

Performance Tips
Warning 100 : Large memory sizes should be made of Registered/Buffered memory.
Tip 2546 : Large memory modules should be ECC/Parity.
Notice 5901 : CD 1x= 150kB/s; Exercise caution when comparing measured versus published ratings.
Notice 5902 : DVD 1x= 11.08Mbps Exercise caution when comparing measured versus published ratings.
Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip.

[jimst57]

Bump.....