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#1
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How to reach Pace???
I just spent 15 minutes on the iLok site and can't for the life of me find how to email them with a question! Trying to solve an iLok issue here so I downloaded and installed the latest version and it reset all my graphics settings Its Windows 10 and now I have extra fat bars across the top of every window and can't figure out how to slim them back down. I think computers just hate me
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HP Z4 workstation, Mbox Studio https://www.facebook.com/search/top/...0sound%20works The better I drink, the more I mix BTW, my name is Dave, but most people call me.........................Dave |
#2
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Re: How to reach Pace???
Open the ILM, login, click Show Details on the bottom right corner and you will see Support under Edit Account Info
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Dell XPS 8700. Intel Core i7-4770 CPU @ 3.40GHz. RAM: 16GB. Windows 10 Home x64. NVIDIA GeForce GTX 645. NI Komplete Audio 6. Pro Tools Software 2019 amagrasmusic.com |
#3
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Re: How to reach Pace???
Aha! I was trying to connect just thru the website. Will give your suggestion a try tomorrow
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HP Z4 workstation, Mbox Studio https://www.facebook.com/search/top/...0sound%20works The better I drink, the more I mix BTW, my name is Dave, but most people call me.........................Dave |
#4
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Re: How to reach Pace???
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https://www.ilok.com/#!support Why do you wanna talk to Pace? They are the developers of ilok, not a customer platform so any questions regarding iloks are done via ilok.com. Sorry if I misunderstood but the title says "reach Pace" Best of Luck and let me know if you can't get ahold of them and I will talk to Avid on your behalf.
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Best Regards Christopher #thestruggleisreal South Side Music Group WEBHOME |
#5
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Re: How to reach Pace???
Quote:
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Dell XPS 8700. Intel Core i7-4770 CPU @ 3.40GHz. RAM: 16GB. Windows 10 Home x64. NVIDIA GeForce GTX 645. NI Komplete Audio 6. Pro Tools Software 2019 amagrasmusic.com |
#6
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Re: How to reach Pace???
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Followup: finally found where to start a support ticket. They do make it rather crazy and complicated. If they would simply put a "Start support Ticket" on the page where all the troubleshooting options are, it would be easy..................
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HP Z4 workstation, Mbox Studio https://www.facebook.com/search/top/...0sound%20works The better I drink, the more I mix BTW, my name is Dave, but most people call me.........................Dave Last edited by albee1952; 09-13-2018 at 10:24 AM. |
#7
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Re: How to reach Pace???
Agree regarding confusing website but I found after several tries that we needed to press one of them boxes related to the problem and thats where you get redirected further to support hehe ...
Great that you found that aswell. We only used that feature once (knocking on my brothers head) we had a few scary hours too trying to find where to go for support tickets. Let us know what happens please Dave.
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Best Regards Christopher #thestruggleisreal South Side Music Group WEBHOME |
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