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  #71  
Old 04-25-2020, 02:59 AM
ajllosa ajllosa is offline
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Default ProTools (Active Anual License until 2021) shows as expired in iLok

Hi, I have an active ProTools Annual subscription valid until Feb. 2021 (payments running as normal and everything is fine in the Avid´s site). But since 10.4.2020 iLok license shows as expired.

I have tried everything, from refresh, uninstall iLok Manager, unlink my iLok, re-link with another account, back again. No luck.

As of today, 15 days without ProTools during this quarantine. Missing deadlines and work.

Case number: 03931169

No response from the official support.

Does anyone having similar problems could resolve this issue without support?

Thanks.

Last edited by jeffro; 04-25-2020 at 11:48 AM. Reason: Licenses refreshed, case in progress.
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  #72  
Old 04-25-2020, 06:15 AM
uncklbuck uncklbuck is offline
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Default Re: ProTools 2020 (Active Anual License until 2021) shows as expired in iLok

Same problem. don't know what to do.
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  #73  
Old 04-25-2020, 11:53 AM
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jeffro jeffro is offline
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Default Re: ProTools 2020 (Active Anual License until 2021) shows as expired in iLok

Quote:
Originally Posted by uncklbuck View Post
Same problem. don't know what to do.
Welcome to the community.

This thread is for Pro Tools Subscriptions. You have a perpetual Pro Tools license and the Release Limit date matches your Software Updates + Support Plan term. Please start a support case and provide details on the problem you are experiencing. Thanks!
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  #74  
Old 05-11-2020, 01:01 PM
DodoK DodoK is offline
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Default Re: Licenses expired on renewed Pro Tools Subscription

Hi, it's nice to be here ,but I need help.I have the same problem as here.
The Subscription is active in my Avid Master Account, but expired licenses in the iLok Account.
The subscription in iLok account expired on 4/29/20 - but pro tools stopped after 7 days.
Case Number:03942702
System ID: 50662673
Many thanks.

Last edited by jeffro; 05-15-2020 at 02:48 PM. Reason: Handled via support case 5/13
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  #75  
Old 05-13-2020, 10:18 PM
kimmen77 kimmen77 is offline
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Default Re: Licenses expired on renewed Pro Tools Subscription

Hi same problem here, active ProTools Annual subscription valid until november 21 2020, but Ilok shows expired since april 20 2020.

case #03944172
system ID 50152977

Last edited by jeffro; 05-15-2020 at 03:01 PM. Reason: Pro Tools Plan license is obsolete.
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  #76  
Old 05-15-2020, 01:37 PM
MtechNatahan MtechNatahan is offline
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Default Re: Licenses expired on renewed Pro Tools Subscription

I'm in a similar boat. I currently have two subscriptions for Pro Tools, a monthly one that has expired and a yearly one that is activated (according the Avid site) that I purchased two days ago. My iLok only shows the expired subscription.


Case #: 03946217
System ID: 51028937
Expired System ID: 50796602
Both are educational licenses.

Last edited by jeffro; 05-15-2020 at 03:02 PM. Reason: New product didn't deposit license.
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  #77  
Old 05-15-2020, 02:54 PM
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jeffro jeffro is offline
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Default Re: Licenses expired on renewed Pro Tools Subscription

Quote:
Originally Posted by kimmen77 View Post
Hi same problem here, active ProTools Annual subscription valid until november 21 2020, but Ilok shows expired since april 20 2020.

case #03944172
system ID 50152977
This is different than the thread's topic (you have a perpetual license with a Software Updates & Support Plan). Your Pro Tools Plan license is obsolete - it simply authorized the bonus Space license but was replaced by the Avid Complete Plug-In Bundle (more plug-ins at half the price).
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  #78  
Old 05-15-2020, 03:01 PM
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jeffro jeffro is offline
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Default Re: Licenses expired on renewed Pro Tools Subscription

Quote:
Originally Posted by MtechNatahan View Post
I'm in a similar boat. I currently have two subscriptions for Pro Tools, a monthly one that has expired and a yearly one that is activated (according the Avid site) that I purchased two days ago. My iLok only shows the expired subscription.


Case #: 03946217
System ID: 51028937
Expired System ID: 50796602
Both are educational licenses.
This is a different issue - you are actually missing the license (this thread is about licenses not refreshing on renewed subscriptions). I escalated your case.
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  #79  
Old 05-18-2020, 12:54 AM
xpandnz xpandnz is offline
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Default Re: Licenses expired on renewed Pro Tools Subscription

Same issue here guys. I really need my access. Have logged case: 03947889
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  #80  
Old 05-18-2020, 08:47 AM
Martin Muscatello Martin Muscatello is offline
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Default Re: Licenses expired on renewed Pro Tools Subscription

Hi! I have this issue going on, this time is another account, the one I use in my studio.
Here is the support case number: 03947581


Thanks!!!
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