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#1
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Now you see it, now you don't.
Strange. Three days ago, PT12.5 was in my account. Now it's not.
Additionally, my Annual Upgrade Plan now suddenly says: Time Period: Nov 07, 2014 - to - Nov 06, 2015 Start date is OK, but end date is actually Mar 31, 2016.
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Pro Tools 10.3.10, Cubase Artist 7.5.40, Allen & Heath Qu-16, Focusrite Scarlett 18i8 2G, Fujitsu Lifebook AH532, Intel Core i7-3612QM, 8 GB RAM, Windows 7 Professional SP1 64 bit Last edited by hooksound; 04-05-2016 at 01:27 AM. |
#2
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Re: Now you see it, now you don't.
My account looks normal again, thanks.
Sorry for asking again, but after being on a plan for ~1.5 years, this is still not clear to me: After expiration of current upgrade plan, will I receive bug fixes, let's say 12.5.1? I have read somewhere here on the DUC, that there is a 30 day grace period for renewing ones upgrade plan. Where is this stated officially?
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Pro Tools 10.3.10, Cubase Artist 7.5.40, Allen & Heath Qu-16, Focusrite Scarlett 18i8 2G, Fujitsu Lifebook AH532, Intel Core i7-3612QM, 8 GB RAM, Windows 7 Professional SP1 64 bit |
#3
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Re: Now you see it, now you don't.
Glad to hear that's resolved (we are still working through a few account issues and processing the Edu products).
http://avid.force.com/pkb/articles/F...aseEligibility describes updates and http://avid.force.com/pkb/articles/F...ng-FAQ#Options mentions the grace period. Hope this helps!
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• linkedin •
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#4
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Re: Now you see it, now you don't.
This is clear now, thanks.
So, no bug fixes after plan expires. However, I seem to remember a debate here on the DUC, where avid promised to deliver some kind of dot (or dotdot) releases also after plan expiration. Have I misunderstood that as well?
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Pro Tools 10.3.10, Cubase Artist 7.5.40, Allen & Heath Qu-16, Focusrite Scarlett 18i8 2G, Fujitsu Lifebook AH532, Intel Core i7-3612QM, 8 GB RAM, Windows 7 Professional SP1 64 bit Last edited by hooksound; 04-05-2016 at 03:30 AM. |
#5
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Re: Now you see it, now you don't.
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Any bugfix releases will be free for your version, but that depends on Avid actually releasing what they deem to be bug fix releases. Classic case .... People in another thread are asking whether there will be 12.4.x bug fix releases for people who haven't got 12.5 because they don't have a current support plan. Answer .... IF Avid release any, they will be free ... But .... And that's the point .... WILL they release any? Avid are silent on the subject, and I reckon it was all marketing hyperbole anyway. I just don't see it happening. Personally, I'll be absolutely shocked out of my cynical interpretation of everything Avid says these days if any further 12.4.x bug fix releases appear. And, lets not forget, AFAIK some PT11 owners, i.e. those who are not HD and have not upgraded to PT12, have never been given access to 11.3.2, have they? Even though this whole new approach in theory only started wih PT12, Avid pulled a fast one with the 11.3.2 bug fix update to 'encourage people to upgrade to PT12. Bottom line, 12.5 includes various bug fixes for 12.4, as well as new features exclusive to 12.5. If Avid is going to be true to its word, there should indeed be a 12.4.x release that includes the bug fixes that were included in 12.5, but not the new features. What worries me more though is whether Avid can succesfully ensure that multiple release variants don't introduce new bugs because expected code is carved out.
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Mac Pro 2009 with 2010 firmware, 12-Core 3.46ghz, 64gb RAM & working Thunderbolt, OS 10.14.6 and Windows 10 iMac 2012 27", 3.4ghz i7, 32gb RAM OS 10.14.6 Digi 003 Console for control surface only, Focusrite OctopreLE and MOTU Traveler for extra analog-ADAT conversion, UAD Apollo Quad Silver with Thunderbolt card, Apollo x4 and pci-e Octo, Adam A77X monitors. Pro Tools 2022.4, Media Composer 8.9, Sibelius 8.7, Cubase Pro 11, Wavelab Pro 11, Logic Pro X 10.5.1, Mainstage 3. Various apps, soft synths, FX plugins. Plenty of hardware synths, rack gear, microphones etc. And then there's the studio ;-) |
#6
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Re: Now you see it, now you don't.
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Oh how cynical of me.
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Too much blood in my drugstream Motherboard: Gigabyte Z690 AERO D CPU: Intel Alder Lake Core i9-12900K CPU Cooler: Noctua NH-D15S RAM: Corsair Vengeance DDR5 64GB (2x 32gb 5200MHz) Drives: 2 x Samsung 980 Pro 2TB NVME PCIE 4.0 M.2 SSD (Record & Samples) 1 x Samsung 980 Pro 1TB NVME PCIE 4.0 M.2 SSD (OS Win 11 Pro) GPU:Gigabyte GeForce RTX 3060 12GB GDDR6 PCIE 4 PSU: Corsair HX Series HX850 Platinim CASE: Fractal Define XL R2 PT 11HD (v11.3.2) Omni s/pdif <> AxeFxIII HD 96I/O |
#7
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Re: Now you see it, now you don't.
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Totally contrary to what Tony Carridi's asserted in his bug fixes will continue to be free post when all this was originally beng discussed. To me, that faq puts the final nail in the coffin of any hope of a 12.4.x bug fix only release, and anything similar in the future. There is no benefit whatsoever to Avid in doing a bug fix only release in parallel with a new features release that also includes bug fixes. In effect, Avid have simplified their original release methodology, so that there is no parallel effort, meaning all work, whether bug fix or new feature, is integrated, with new features drip fed as and when they are 'ready', just like bug fixes, and accompanied by a successfully (in their view) improved monetisation of bug fixes.
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Mac Pro 2009 with 2010 firmware, 12-Core 3.46ghz, 64gb RAM & working Thunderbolt, OS 10.14.6 and Windows 10 iMac 2012 27", 3.4ghz i7, 32gb RAM OS 10.14.6 Digi 003 Console for control surface only, Focusrite OctopreLE and MOTU Traveler for extra analog-ADAT conversion, UAD Apollo Quad Silver with Thunderbolt card, Apollo x4 and pci-e Octo, Adam A77X monitors. Pro Tools 2022.4, Media Composer 8.9, Sibelius 8.7, Cubase Pro 11, Wavelab Pro 11, Logic Pro X 10.5.1, Mainstage 3. Various apps, soft synths, FX plugins. Plenty of hardware synths, rack gear, microphones etc. And then there's the studio ;-) |
#8
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Re: Now you see it, now you don't.
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What should i do? Thanks John |
#9
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Re: Now you see it, now you don't.
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My account looked like that for ~1 week. According to avid, they are looking into that at the moment. And yes, downloads used to reside under "Upgrade and Support Plan 2015". They have now all been moved to the top entry in the list - typically the original purchased product.
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Pro Tools 10.3.10, Cubase Artist 7.5.40, Allen & Heath Qu-16, Focusrite Scarlett 18i8 2G, Fujitsu Lifebook AH532, Intel Core i7-3612QM, 8 GB RAM, Windows 7 Professional SP1 64 bit |
#10
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Re: Now you see it, now you don't.
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In this way, Pro Tools is a product without any warranty at all. In the old days, we had the CS updates. This new scheme is a step in the wrong direction. I'm not sure I can commit once more.
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Pro Tools 10.3.10, Cubase Artist 7.5.40, Allen & Heath Qu-16, Focusrite Scarlett 18i8 2G, Fujitsu Lifebook AH532, Intel Core i7-3612QM, 8 GB RAM, Windows 7 Professional SP1 64 bit |
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