Pro Tools 12 upgrade - no software or license

[JBizzle]

I recently bought a new Mac and of course, the system came with Yosemite. I was running Pro Tools 10.3.7 before and it won't let me install that on the new computer with Yosemite. So I did what I would assume Avid would want which is buy the Pro Tools 12 upgrade for $200. I have been charged already but yet to see my download available. The license isn't even on my iLok.

I am pretty freakin' computer literate and have set up numerous systems. However, this one has me completely confused and ticked. If worse comes to worse, I will simply dispute the charge on my card.

Any ideas?

Jason

[jeffro]

You should have received a Code which is used at https://www.avid.com/redemption - that will add the Product (with installers) to your Avid account and the licenses to your iLok account. Please let us know if you cannot find that code.

[JBizzle]

Jeffro -

I somehow tripped on it within my account. The link that was sent to me kept taking me to a page that said there was no download available so that is what was tripping me up. But after digging around on my account, I found it.

Thanks for the rapid response.

Jason