Pro Tools Stops Working when I try to record Audio

[JoeMaster]

Hey Guys,

I recently bought an annual subscription to pro tools and when I open the program, click "Create from Template" and try to start with a template it says "Pro Tools Application Has Stopped Working" then reloads only to show me a blank Grey screen.

I get this exact same message the second I click the Red Record button on the track. Its important to know that the red record button at the top of the screen beside the play button does not stop the program from working, it is only the Red Record button on the actual audio track.

Besides these 2 things Pro tools seems to work completely fine. I want to uninstall and reinstall but want to be careful cause I know pro tools creates files all over the place when you install the program.

And while this isnt the worst issue since I can just avoid using templates and use the red button at the top instead of on the track, it is quite annoying on an OCD level.

Any suggestions or tips would be greatly appreciated.

Thank you!!!!

[Darryl Ramm]

Welcome to DUC

Lots more info would probably help. Your Profile say "Windows 10, annual subscription..." but what version of Pro Tools exactly and what is your version of Pro Tools officially compatible with your version of Windows 10 https://avid.secure.force.com/pkb/ar...tibility-Chart (it might work outside of that, but best to be working with official compatibility).

Can you create a new empty session (not from template, and make sure its a session on disk not a cloud project)?

What interface are you trying to use? What exactly is the playback engine set to? You really should/need to be using an interface with native ASIO support, not ASIO4ALL.

Start by trying the standard troubleshooting steps under "Help Us Help You" up the top of each DUC web page.

And make sure your system is fully optimized, also described under that link.

Uninstalling and reinstalling the application rarely helps. Follow the sequence in the troubleshooting steps.

For trashing prefs probably a good idea to just purchase Trasher: http://www.pro-tools-pc.us/category-s/1514.htm -- always start by trying to trash prefs.

The Pro Tools logs *might* give a clue, they are plain text in C:\Users\<user>\AppData\Local\Avid\Logs\

If still stuck come back here and describe exactly what you tried and what happened (take notes while you work through stuff).