Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Pro Tools 2020

Reply
 
Thread Tools Search this Thread Display Modes
  #11  
Old 09-20-2020, 09:29 AM
SomeOtherGuy SomeOtherGuy is offline
Member
 
Join Date: Nov 2013
Location: Los Angeles
Posts: 393
Default Re: Heat Vanished

Quote:
Originally Posted by JFreak View Post
HEAT is automatically installed with PT, it only needs to see the license.
Thanks, how do we make it see the license? I'm in My Avid now, but see nothing applicable.
__________________
Pro Tools Ultimate, Avid MTRX, MOM, Mac Pro 3.5 Ghz 6-Core (2014) 64 GB RAM, Mac OS Catalina, Samsung T5 SSDs
Reply With Quote
  #12  
Old 09-20-2020, 10:04 AM
JFreak's Avatar
JFreak JFreak is offline
Moderator
 
Join Date: Jan 2003
Location: Tampere, Finland
Posts: 20,196
Default Re: Heat Vanished

License needs to be in ilok key


Sent from my iPhone using Tapatalk
__________________
Janne
What we do in life, echoes in eternity.
Reply With Quote
  #13  
Old 09-20-2020, 10:15 AM
Teej Teej is online now
Member
 
Join Date: Jan 2009
Location: Berlin, Germany
Posts: 123
Default Re: Heat Vanished

Quote:
Originally Posted by zsarbomba View Post
Says Heat is expired and needs to be refreshed but PT is active which I don't get as Avid have claimed Heat is free. And it was only a few days ago my sub was refreshed.
Support should be able to fix it if it doesn't fix itself...I had a similar thing happen to my HEAT license while on subscription (refresh failed...ended up buying it outright and haven't had a problem since.)

Another reason to shun subscription...more cogs in the machine to get jammed up.
__________________
MacBook Pro 15" (2018) / macOS 10.14.6
PT Ultimate 2020.9 / Logic 10.5.1 / Reaper 6.13 / Ableton Live 10.1.18
Avid S1
MOTU 112D
Reply With Quote
  #14  
Old 09-20-2020, 10:30 AM
SomeOtherGuy SomeOtherGuy is offline
Member
 
Join Date: Nov 2013
Location: Los Angeles
Posts: 393
Default Re: Heat Vanished

On my iLok all I see is Pro Tools Ultimate Perpetual Bundle (with 10/11/12 + I/O).

So looks like the Heat license needs to be transferred to my iLok, but I can't find instructions on this anywhere.
__________________
Pro Tools Ultimate, Avid MTRX, MOM, Mac Pro 3.5 Ghz 6-Core (2014) 64 GB RAM, Mac OS Catalina, Samsung T5 SSDs
Reply With Quote
  #15  
Old 09-20-2020, 05:27 PM
Southsidemusic's Avatar
Southsidemusic Southsidemusic is offline
Moderator
 
Join Date: Dec 2011
Location: Stockholm - Sweden
Posts: 13,012
Default Re: Heat Vanished

Quote:
Originally Posted by SomeOtherGuy View Post
On my iLok all I see is Pro Tools Ultimate Perpetual Bundle (with 10/11/12 + I/O).

So looks like the Heat license needs to be transferred to my iLok, but I can't find instructions on this anywhere.
HEAT is only available if you are on a Active Suport Plan for HD or a plan for Vanilla PT. Not an expired license.
__________________
Best Regards
Christopher

—————————————
South Side Music Group
WEBHOME
—————————————
Reply With Quote
  #16  
Old 09-20-2020, 05:56 PM
SomeOtherGuy SomeOtherGuy is offline
Member
 
Join Date: Nov 2013
Location: Los Angeles
Posts: 393
Default Re: Heat Vanished

Quote:
Originally Posted by Southsidemusic View Post
HEAT is only available if you are on a Active Suport Plan for HD or a plan for Vanilla PT. Not an expired license.
I am on an active support plan for Ultimate.
__________________
Pro Tools Ultimate, Avid MTRX, MOM, Mac Pro 3.5 Ghz 6-Core (2014) 64 GB RAM, Mac OS Catalina, Samsung T5 SSDs
Reply With Quote
  #17  
Old 09-21-2020, 01:24 AM
Teej Teej is online now
Member
 
Join Date: Jan 2009
Location: Berlin, Germany
Posts: 123
Default Re: Heat Vanished

Quote:
Originally Posted by Southsidemusic View Post
HEAT is only available if you are on a Active Suport Plan for HD or a plan for Vanilla PT. Not an expired license.
Quote:
Originally Posted by SomeOtherGuy View Post
I am on an active support plan for Ultimate.
I do not think this is correct...I think HEAT is only included with an active subscription. If you have a perpetual + support you have to buy HEAT seperately. It's an incentive AVID used to try to get people on subs instead of perpetual.
__________________
MacBook Pro 15" (2018) / macOS 10.14.6
PT Ultimate 2020.9 / Logic 10.5.1 / Reaper 6.13 / Ableton Live 10.1.18
Avid S1
MOTU 112D
Reply With Quote
  #18  
Old 09-21-2020, 01:24 AM
JFreak's Avatar
JFreak JFreak is offline
Moderator
 
Join Date: Jan 2003
Location: Tampere, Finland
Posts: 20,196
Default Re: Heat Vanished

Quote:
Originally Posted by Teej View Post
I think HEAT is only included with an active subscription. If you have a perpetual + support you have to buy HEAT seperately. It's an incentive AVID used to try to get people on subs instead of perpetual.
Yes.
__________________
Janne
What we do in life, echoes in eternity.
Reply With Quote
  #19  
Old 09-21-2020, 09:25 AM
SomeOtherGuy SomeOtherGuy is offline
Member
 
Join Date: Nov 2013
Location: Los Angeles
Posts: 393
Default Re: Heat Vanished

Okay thanks everyone - I now see it's the difference between subscription and perpetual.
__________________
Pro Tools Ultimate, Avid MTRX, MOM, Mac Pro 3.5 Ghz 6-Core (2014) 64 GB RAM, Mac OS Catalina, Samsung T5 SSDs
Reply With Quote
  #20  
Old 09-21-2020, 02:46 PM
Southsidemusic's Avatar
Southsidemusic Southsidemusic is offline
Moderator
 
Join Date: Dec 2011
Location: Stockholm - Sweden
Posts: 13,012
Default Re: Heat Vanished

Hahahaha yeah Clear as .... Swedish waterfront then

Sorry for the mistake. This Avid ”this is not included in this but included in that” unnecessary convoluted policy is way too much to follow
__________________
Best Regards
Christopher

—————————————
South Side Music Group
WEBHOME
—————————————
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Eq iii vanished pt 12.7 Ke productions Pro Tools 12 5 09-27-2017 02:55 PM
Does comping to a Heat enabled track print the Heat? joshdrucker macOS 0 03-12-2014 10:17 PM
Crash, .pts vanished freed 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 6 02-01-2006 10:42 AM
spkguitar vanished? Shan General Discussion 6 12-07-2005 05:12 PM
Midisport 2x2 vanished! NannerPuddin' 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 1 07-07-2003 09:40 PM


All times are GMT -7. The time now is 07:37 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com