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  #11  
Old 10-17-2019, 08:12 AM
H-man H-man is offline
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Default Re: Does AVID answer anything...phones...e-mail? WTF

Problem solved! thanks for the help everybody. :)
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  #12  
Old 10-17-2019, 11:46 AM
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Southsidemusic Southsidemusic is offline
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Default Re: Does AVID answer anything...phones...e-mail? WTF

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Originally Posted by H-man View Post
Problem solved! thanks for the help everybody. :)
Good to hear
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  #13  
Old 10-17-2019, 03:20 PM
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LightWing LightWing is offline
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Default Re: Does AVID answer anything...phones...e-mail? WTF

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Originally Posted by H-man View Post
Okay,

This is completely unacceptable. I paid and renewed my PT perpetual license on Oct. 9, and the code I was given does not work. I have called AVID, e-mailed, opened cases and ZERO response.

I'm pretty chill, but this is totally not cool. If any mods are reading this....Please help me. How can you run a business like this? Just ask AVID. lol

Back to work I go.
I called Support two days ago and got thru in less than four minutes.
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  #14  
Old 10-17-2019, 04:43 PM
H-man H-man is offline
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Default Re: Does AVID answer anything...phones...e-mail? WTF

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Originally Posted by LightWing View Post
I called Support two days ago and got thru in less than four minutes.

Man, I wish I had your luck. lol. It's all good now, got it sorted out.

Thanks peeps!
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  #15  
Old 10-18-2019, 07:17 AM
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Cowboy Bob Cowboy Bob is offline
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Default Re: Does AVID answer anything...phones...e-mail? WTF

Glad you got the support you needed.

My personal experience with Avid support has been limited to Sibelius. I've never had to use support for Pro Tools. OOPs I take that back. I think it was PT 8 or something. There was a CS update that wouldn't work on some Win Doze computers...I was using Win Doze at that time. They had to email me a new installer, which happened rather quickly if I recall.

Anyway, the only other interaction with Avid support that I've had has been license issues with Sibelius. When I upgraded to the full version from First, the upgrade code wouldn't work. I emailed, got a temp license next day. It took two temp licenses to get it fixed, but I was still able to work. They got it fixed days before the second temp license expired.

The next issue was just recently. My new iMac took a dump on me 6 days after I got it. Apple had to replace the logic board, and since Sibelius is licensed to the machine and I had no way of deactivating the license, I could not re-license to the new machine.

Avid not only reset the license on their end, they also explained how to fix the license files on my end to make it work. Throw in two days of weekend, and I had it up and running again in 4 days.

Apple service center took 15 days to fix my machine, and that was all waiting for a new logic board to arrive. Thankfully my old machine was still very capable and only lacked Sibelius. (I LIKE the iLok for that reason alone). I was still able to work.

Well anyway, I'm glad you got it taken care of. I just wanted to toss out my $.02 worth of experience with Avid support, as little as it has been.
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  #16  
Old 10-18-2019, 12:37 PM
danyg danyg is offline
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Default Re: Does AVID answer anything...phones...e-mail? WTF

same here

AVID

03802451 10/13/19 New Case

no answer since one week !
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  #17  
Old 10-18-2019, 05:32 PM
H-man H-man is offline
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Default Re: Does AVID answer anything...phones...e-mail? WTF

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Originally Posted by danyg View Post
same here

AVID

03802451 10/13/19 New Case

no answer since one week !
Good luck my friend. It seemed as soon as I posted here, everyone helped it get pushed to the top and taken care of. Boiled down to them sending me the wrong kind of code. I got it worked out, but I know how frustrating it can be.
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