Windows 8.1 Crashing

[notedmusic]

Ok so I updated to 11.1
I love it! My long midi waits on startup are over!

And coupled with Win 8, it seems to be incredibly smooth.

However, there is a problem with crashing.

Every so often-well actually quite often, it crashes for no apparent reason.
This seems especially true when loading a large VI.

My plugs are all updated (Ni/Play/etc.)

*Update: I just realized that Play had cpu overload protection enabled. I will disable it and see if that fixes the crashing.

**Update Pt. 2: The Issue has not been resolved. I'm petty sure it crashed when saving auto backups as the backup file is 1 Kilobyte and says "error: end of stream."

[notedmusic]

SiSoftware Sandra

Computer
Model : OEM
Serial Number :***********
Chassis : Desktop
Mainboard : ASUS CROSSHAIR V FORMULA-Z
Serial Number : ********
BIOS : AMI (OEM) 1801 11/25/2013
Total Memory : 15.92GB DIMM DDR3

Processors
Processor : AMD FX(tm)-9370 Eight-Core Processor (4M 8T 4.72GHz, 2.21GHz IMC, 4x 2MB L2, 8MB L3)
Socket/Slot : AM2r2/AM3

Chipset
Memory Controller : AMD F15 (Orochi) CPU HT Hub 2x 2.21GHz (4.42GHz), 2x 8GB DIMM DDR3 1.61GHz 128-bit

Memory Module(s)
Memory Module : Kingston KHX1600C10D38GX 8GB DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-25 4-34-10-5)
Memory Module : Kingston KHX1600C10D38GX 8GB DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-25 4-34-10-5)

Video System
Monitor/Panel : ACI ASUS VG23A
(1920x1080, 24.2")
Video Adapter : AMD Radeon HD 7800 Series (20CU 1280SP SM5.0 1GHz/1GHz 5% OC, 2GB DDR5 4.8GHz 256-bit, PCIe 3.00 x16)

Graphics Processor
OpenCL GP Processor : AMD Radeon HD 7800 Series (1280SP 20C 1GHz/1GHz 5% OC, 2GB DDR5 4.8GHz 256-bit)
Compute Shader Processor : AMD Radeon HD 7800 Series (1280SP 20C 1GHz/1GHz 5% OC, 2GB DDR5 4.8GHz 256-bit)

Storage Devices
WDC WD20EARS-00MVWB0 (2TB, SATA300, 3.5") : 2TB (F:)
WDC WD5000AAKX-00ERMA0 (500.1GB, SATA600, 3.5", 7200rpm, 16MB Cache) : 466GB (E:)
WDC WD10EALX-009BA0 (1TB, SATA600, 3.5", 7200rpm, 32MB Cache) : 932GB (G:)
WDC WD1002FAEX-00Z3A0 (1TB, SATA600, 3.5", 7200rpm) : 932GB (I:) (J:)
Seagate ST3000DM001-1CH166 (3TB, SATA600, 3.5", 7200rpm) : 3TB (C:)
ASUS BW-12B1LT (SATA150, BD-RE, DVD+-RW, CD-RW) : N/A (D:)

Logical Storage Devices
Archives (F:) : 2TB (NTFS) @ WDC WD20EARS-00MVWB0 (2TB, SATA300, 3.5")
EWQL HS (E:) : 466GB (NTFS) @ WDC WD5000AAKX-00ERMA0 (500.1GB, SATA600, 3.5", 7200rpm, 16MB Cache)
EASTWEST (G:) : 932GB (NTFS) @ WDC WD10EALX-009BA0 (1TB, SATA600, 3.5", 7200rpm, 32MB Cache)
Hard Disk (J:) : 931GB (NTFS) @ WDC WD1002FAEX-00Z3A0 (1TB, SATA600, 3.5", 7200rpm)
Hard Disk (C:) : 3TB (NTFS) @ Seagate ST3000DM001-1CH166 (3TB, SATA600, 3.5", 7200rpm)
Hard Disk (I:) : 100MB (NTFS) @ WDC WD1002FAEX-00Z3A0 (1TB, SATA600, 3.5", 7200rpm)
Hard Disk : 350MB (NTFS)
Optical Drive (D:) : N/A @ ASUS BW-12B1LT (SATA150, BD-RE, DVD+-RW, CD-RW)

Peripherals
LPC Hub Controller 1 : ATI (AMD) IXP SB600/700/800 SMBUS Controller
LPC Hub Controller 2 : ATI (AMD) SB700/800 LPC host controller
LPC Legacy Controller 1 : T2 87-21
Audio Device : ASUS IXP SB600 High Definition Audio Controller
Audio Codec : Realtek Semi High Definition Audio
Audio Device : MSI Cape Verde/Pitcairn HDMI Audio [Radeon HD 7700/7800 Series]
Audio Codec : ATI (AMD) HDMI Audio
Disk Controller : ASUS SB700/800 SATA Controller [AHCI mode]
Disk Controller : ASUS Asmedia 106x SATA Controller
Disk Controller : ASUS Asmedia 106x SATA Controller
USB Controller 1 : ATI (AMD) SB700/800 USB OHCI0 Controller
USB Controller 2 : ATI (AMD) SB700/800 USB EHCI Controller
USB Controller 3 : ATI (AMD) SB700/800 USB OHCI0 Controller
USB Controller 4 : ATI (AMD) SB700/800 USB EHCI Controller
USB Controller 5 : ATI (AMD) SB700/800 USB OHCI2 Controller
USB Controller 6 : ATI (AMD) SB700/800 USB OHCI0 Controller
USB Controller 7 : ATI (AMD) SB700/800 USB EHCI Controller
USB Controller 8 : ASUS ASMedia XHCI Controller
SMBus/i2c Controller 1 : ATI SB800 SMBus

Printers and Faxes
Printer : Send to Microsoft OneNote 15 Driver (1200x1200, Colour)
Printer : Microsoft XPS Document Writer v4 (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Peripherals
Media Player : WDC WD20EARS-00MVWB0 (1.82TB)

Network Services
Network Adapter : Intel(R) 82583V Gigabit Network Connection (Ethernet)
Wireless Adapter : 802.11n USB Wireless LAN Card (802.11g (ERP), WEP n-bit, 54Mbps)

Operating System
Windows System : Microsoft Windows 8.1 Professional 6.03.9600
Platform Compliance : x64

[notedmusic]

This is definitely a problem with saving backup files while loading plugins.

PT crashes and any attempts to open the file reads this error:

"Could not complete the Open Session... command because end of stream encountered "

FYI I had the same problem with windows 7.

It seems to be an incompatibility with PLAY and Autosave features of PT.

Oddly enough I didn't notice this issue as much with PT 8.1 Preview- but it is quite common in 8.1 Pro Release.

[philgrab]

From this web page (
http://avid.force.com/pkb/articles/e...ements&x=0&y=0 ) regarding 11 compatibility:

Note: Window 8.1 is not supported at this time. Avid will announce official support here when testing is completed.

[notedmusic]

Originally Posted by philgrab

From this web page (
http://avid.force.com/pkb/articles/e...ements&x=0&y=0 ) regarding 11 compatibility:

Note: Window 8.1 is not supported at this time. Avid will announce official support here when testing is completed.

Thanks.

I had this same problem with windows 7 though, so I hope it is looked into in full.
I can successfully duplicate the error.

Also, compatibility mode in 8.1 (windows 7 mode) crashes PT.

Here is how to duplicate the error:
Open PT
Load one instrument instance of PLAY.
Open play and select a large patch.
While the loading bar is in progress: save session = pro tools will crash.

[notedmusic]

I would also like to point out that simply opening a session and leaving it for an extended period of time will crash PT.

I opened a working session (after everything loaded) and left it idle for a bit (~ 30mins), and when I came back, PT had crashed. I still suspect Auto save not being compatible with plugins.

And yes I tried this on 11.1.1 as well- it is overall more stable but still volatile.

[RockNice]

Hi does anyone have any idea when PT.11 will be finished testing
for Win 8.1 Os?

[The Weed]

11.1 works fine for me on Windows 8.1 Pro. Have you done ALL of the optimizations?

Cheers,

[Bob Olhsson]

The Read Me for 11.1.1 says that it supports 8.1!

[Darryl Ramm]

Originally Posted by notedmusic

Thanks.
Also, compatibility mode in 8.1 (windows 7 mode) crashes PT.

And not that this helps directly, but compatibility mode is quite different than real Windows 7 running on a real physical PC, its using a hypervisor/vitualization technology, and many physical devices are not directly accessible etc... all the last thing you want to run a DAW in. Just not worth worrying about.

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So but the main question with Pro Tool crashing would be.. what exact crash report do you get (past detail here from the Windows Error report message) and what happens if you remove *all* third party plugins from Pro Tools? (physically move the file out of the AAX folder and restart)... this should be one of the first tests you do with any Pro Tools crashing or other instability/memory leak/CPU burn problems. Folks are reporting simmialr problems to what you are seeing and, many times it does appear to be plugin related. if removing all the plugins fixes the problem, then put them back in batches until you can find the offending plugin.


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BTW the WD20EARS-00MVWB0 drive you have is a WDC Caviar Green drive, these are just toxic for Pro Tools audio file use. You just have "Archives" on it so hopefully you are not using for an actual audio/session drive.