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Old 11-04-2016, 10:11 AM
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Default Re: Where is my No Charge Student Upgrade from PT11 to PT12? Please Help!

Quote:
Originally Posted by brandon4 View Post
As part of a four year upgrade offer in place at the time of my purchase I should be able to upgrade my installation to version 12. Unfortunately, I did not receive any information like I did last time when I was upgrading from PT10 to PT11. I activated my copy of the license on 2013/02/04, so I strongly believe that I should get an upgrade promised at the time of purchase.

Could you please help me with this?

Regards,
Brandon
Hi Brandon,

Please check your Avid Account and go to your Products Not Yet Downloaded. You should be able to activate your PT 12 there. Just let us know if you need further assistance. Thank you!

Best regards,
Tope
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