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Old 04-23-2020, 12:49 PM
digiplex digiplex is offline
Join Date: Apr 2002
Location: TN
Posts: 45
Default Support merry go round

Extremely frustrating when you pay for something and they reply like this.
I mean really why is it not on my account I bought it from digidesign on the web?


Thank you for contacting Avid Global Customer Care.

Pro Tools 7 is an Old/Legacy version which is hardware dependent that is why you cannot see it on your Master Account. And MP3 is being purchases separately it does nit come with Pro Tools 7. Thank you.

Best Regards,
AVID Global Customer Care
Previous Responses:

Entered on: 4/22/2020 5:50 PM Entered by: Customer

Well you don’t have my pro tools 7 license listed either on my account
which I did purchase along with the mp3 option about 2006. Please research
this issue and update my account and provide the license information I
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