Digi 002: Errors -6085 and -6088

[zail]

I just bought this unit a week ago, so if anyone has directions in protools, please help me out with navigating the unfamiliar menues.

My system will record for between 0 and 6 seconds; too short for stuff I hoped to put down. When the h/w buffer and DAE playback buffer are set to higher settings, the recording time will reach a maximum of 6 seconds, but then the error 6085 pops up and stops the recording...

(The audio device buffer underflowed. If this occurs frequently, try decreasing the "H/W Buffer Size" in the Playback Engine panel or remove other devices from the audio firewire bus.)

Decreasing the H/W Buffer Size and/or DAE playback buffer only also decreases the record time before I either get the 6085 error, or if both or one are set low enough, the 6088 error pops up.

(DAE error - 6088 was encountered)

I'd say I've spent a good 20 hours reading through posts, going through walk-throughs, messing with hardware settings and so on... I even bought one of the 2 suggested firewire cards hoping that would fix the problem, but it hasn't.

The only fishy thing to me is that the IRQ of my Radeon 9550 is set to 16, the same as both the old and new firewire cards I've had in there. Of course, windows won't let me change the address of any card. Is this definitly my problem? Maybe having both on the same IRQ means nothing. If I buy a new video card, can I count on it suddenly being set to a different IRQ? I'm willing to upgrade this new card, but only if I'm sure it'll fix the problem.

I'm sure happy to post anything I can about my computer to make this 002 and Protools get working. Please someone, tell me what you need to know, or what I need to do. I think I'm about to cry.

Thank you so much,
Adam

[SumOdRsn]

I used to have the 6088 problem. Mine was resolved by disabling my soundcard:

http://duc.digidesign.com/showflat.p...ev=#Post747118

[zail]

Thanks alot for the info SumOdRsn. I gave it a shot... I think something must be interfering, but I guess the sound card wasn't it. Maybe I should just keep trying to diable stuff until it fixes it, or until someone can help me out... or until I get frustrated and go for a new video card, fingers-crossed.

Thanks again

[zail]

Hey, question: Do you remember if your soundcard was on the same IRQ as your firewire card by chance? Did you check or anything?

[zail]

Hey, question: Do you remember if your soundcard was on the same IRQ as your firewire card by chance? Did you check or anything?

[spkguitar]

Hey Adam, what firewire card are you using?

Also, check through the General troubleshooting thread for a bunch of setup "tweaks" and suggestions, especially the one at the end about posting systems specs. It will help us help you.

[SumOdRsn]

Nope, the card was on it's own IRQ. Yeah, check to make sure your firewire card has the TI chip.

[zail]

This is my firewire card:

ADS PYRO PCI 64
Part Number: API-311
Bus type: 64-bit PCI

I went through the entire troubleshooting. I also put in BOTH firewire cards and that prooved me wrong... I eventually got the good firewire card to boost up to IRQ 18, since the other one was in there, so I guess the video card's IRQ doesnt'e make a diff. Same problem still.

Here are my system specs:

SiSoftware Sandra

System
Host Name : --
User : --
Domain : --

Processor
Model : Intel(R) Pentium(R) 4 CPU 1.80GHz
Speed : 1.80GHz
Performance Rating : PR1975 (estimated)
Cores per Processor : 1 Unit(s)
Threads per Core : 1 Unit(s)
Internal Data Cache : 8kB Synchronous, Write-Thru, 4-way set, 64 byte line size
L2 On-board Cache : 256kB ECC Synchronous, ATC, 8-way set, 64 byte line size, 2 lines per sector

Mainboard
Bus(es) : ISA AGP PCI IMB USB FireWire/1394 i2c/SMBus
MP Support : No
MP APIC : Yes
System BIOS : American Megatrends Inc. P1.20
System : P4V88+
Mainboard : P4V88+
Total Memory : 1023MB DDR-SDRAM

Chipset 1
Model : ASRock Inc PT880 CPU to PCI Bridge
Front Side Bus Speed : 4x 100MHz (400MHz data rate)
Total Memory : 2GB DDR-SDRAM
Memory Bus Speed : 2x 133MHz (266MHz data rate)

Video System
Monitor/Panel : Default Monitor
Adapter : RADEON 9550
Adapter : RADEON 9550 Secondary

Physical Storage Devices
Removable Drive : Floppy disk drive
Hard Disk : WDC WD2500KS-00MJB0 (233GB)
CD-ROM/DVD : HP DVD Writer 740b (CD 40X Rd, 40X Wr) (DVD 5X Rd, 5X Wr)

Logical Storage Devices
1.44MB 3.5" (A:) : N/A
Hard Disk (C:) : 233GB (191GB, 82% Free Space) (NTFS)
Pro tools le (D:) : 474MB (CDFS)

Peripherals
Serial/Parallel Port(s) : 1 COM / 1 LPT
USB Controller/Hub : VIA Rev 5 or later USB Universal Host Controller
USB Controller/Hub : VIA Rev 5 or later USB Universal Host Controller
USB Controller/Hub : VIA Rev 5 or later USB Universal Host Controller
USB Controller/Hub : VIA Rev 5 or later USB Universal Host Controller
USB Controller/Hub : VIA USB Enhanced Host Controller
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
FireWire/1394 Controller/Hub : Texas Instruments OHCI Compliant IEEE 1394 Host Controller
Infrared Device : Built-in Infrared Device
Keyboard : Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse : Microsoft PS/2 Mouse

MultiMedia Device(s)
Device : MPU-401 Compatible MIDI Device
Device : C-Media AC97 Audio Device

Printers and Faxes
Model : PDF Writer
Model : HP PSC 1500 series

Power Management
AC Line Status : On-Line

Operating System(s)
Windows System : Microsoft Windows XP/2002 Professional (Win32 x86) 5.01.2600 (Service Pack 2)

Network Services
Adapter : VIA Compatable Fast Ethernet Adapter

Performance Tips
Warning 100 : Large memory sizes should be made of Registered/Buffered memory.
Tip 2546 : Large memory modules should be ECC/Parity.
Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip.

Thanks all
-adam

[spkguitar]

Hard Disk : WDC WD2500KS-00MJB0 (233GB)

You've only got one hard drive listed.
From the Compatibility page

Performance Guidelines

* Recording to the system startup drive is not recommended or supported
* For desktop models, a separate internal or external dedicated audio hard drive is required for maximum performance and track count (see Hard Drive Minimum Requirements)

Not saying this will solve your problem, I'm just mentioning it because it is a concern if you want PT to perform the way it was intended.

I also think I remember someone else on this board having trouble with ASRock motherboards, but I can't be sure. A search for ASRock might turn up more details.

As mentioned, try disabling (or removing, if possible) the C-Media AC97 Audio Device

Also recommended to disable the VIA Compatable Fast Ethernet Adapter when using Pro Tools.

Most of this stuff is covered in the General Troubleshooting thread.

[zail]

So it looks like I may need to snag another hard drive then.

Hopefully not another mother board also... that'd be a pain.

I'll try messin around and reading up some more. If there's anything else anyone can think of, please let me know.

Thanks a lot