Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Hardware > Pro Tools HDX & HD Native Systems (Mac)

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 12-17-2012, 07:56 AM
DetroitT's Avatar
DetroitT DetroitT is offline
Member
 
Join Date: Dec 2000
Location: Detroit, Mi, USA
Posts: 2,138
Default standard support plan renewal?

Years up, is this still offered, or laps and see about PT11 cost later?

Through dealers only?

Thanks.
__________________
(Help us Help You)<<<click here

Testing:All APFS 90% 10% Audio on HFS+(Testing 1.5 yr in)
Pro Tools U-2019.10 macOS 10.14.6 APFS
Second boot-macOS 10.13.6 (Avid HDX-1 Omni)

(MP 5,1 / 64-Gb)
(Sapphire RX-580 MVC-Edition)
MOTU FW-CoreAudio (for poly recording)
(SSL-HUI-MIDIoverIP)
----
music-design-creation
Post Music-Sound mixing, Production-Enhancements.

Audio Tuning and System Services
new systems builds/upkeep
----
Reply With Quote
  #2  
Old 12-17-2012, 08:43 AM
nst7 nst7 is offline
Member
 
Join Date: Oct 2008
Location: Cincinnati OH
Posts: 9,778
Default Re: standard support plan renewal?

You probably should have checked with your dealer before the plan was up, you may have to pay more.

I got the info from my Sweetwater rep:

Basically, they've changed their plans somewhat, and the one closest to the standard support plan (it may still be called that) is now $799 instead of $599. That's if you renew it before it expires. If you let it expire, then there's a penalty of 25%, making it $999.

Whenever you renew it, it's backdated to when your previous one expired. So no matter when you buy it, it still expires a year from when the previous one ended. For example, mine expires Dec. 29th. If I let it expire, and don't buy until April, it will still expire Dec. 29th of next year (and I will pay the higher price). However, the good news is that if PT11 comes out anytime during that year, I still get the free upgrade. So if I let mine expire, and didn't renew until April, and they came out with PT11 in January or February, my policy is backdated and I still get the upgrade.

Hope this makes sense. Also, if you wait over a year after your current one has expired, I think you forfeit the right to renew. And the only authorized way to buy these is to get them when you buy any new HD system. Apparently it's been this way, and that is why it was an exception to offer it to HD9 users, as a solution to the unexpected price increases.

If you end up having to pay the $999, I don't know if that will also happen to be the price of just buying an upgrade to HD11 (I have no info on price or when that will come out). Even if it's the same, it may still be more advantageous to get the support plan, simply to have the support if you need it.

As far as I know, this is only done through dealers. You may want to contact the dealer you got the first one through. But you don't have to buy it from the same dealer that you bought the first one through, or the same dealer you got your HD system from. I got my support plan through Sweetwater, even though I got my HD Native system somewhere else, just because for this type of thing Sweetwater tends to stay on top of things and be well informed.
Reply With Quote
  #3  
Old 12-17-2012, 09:07 AM
DetroitT's Avatar
DetroitT DetroitT is offline
Member
 
Join Date: Dec 2000
Location: Detroit, Mi, USA
Posts: 2,138
Default Re: standard support plan renewal?

Thank you.
More clarity here than the supper page.


Mines up next week.
__________________
(Help us Help You)<<<click here

Testing:All APFS 90% 10% Audio on HFS+(Testing 1.5 yr in)
Pro Tools U-2019.10 macOS 10.14.6 APFS
Second boot-macOS 10.13.6 (Avid HDX-1 Omni)

(MP 5,1 / 64-Gb)
(Sapphire RX-580 MVC-Edition)
MOTU FW-CoreAudio (for poly recording)
(SSL-HUI-MIDIoverIP)
----
music-design-creation
Post Music-Sound mixing, Production-Enhancements.

Audio Tuning and System Services
new systems builds/upkeep
----
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Support Plan Query macrae11 Pro Tools 10 3 01-30-2012 08:24 AM
Avid support plan...you can't even buy it anywhere! LSD-Studio Pro Tools 10 26 12-08-2011 01:27 PM
Where do I buy PT HD10 and the support plan? garnoil Pro Tools 10 4 11-28-2011 10:16 AM
Support Plan for Europe ? marrap Pro Tools 10 25 11-17-2011 10:48 AM
Support Plan - $599 with pt 10 karljohnson Pro Tools 10 25 11-16-2011 01:03 AM


All times are GMT -7. The time now is 04:17 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com