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  #1  
Old 12-13-2016, 08:30 AM
LarsC LarsC is offline
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Default Deleted all projects - cloud NOT empty???

Why can't I empty my cloud?
No projects going on - all of it deleted. Still shows 37% of storage used. Deleted the last project 17 hours ago.
See the attached photo.
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  #2  
Old 12-13-2016, 09:01 AM
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jeffro jeffro is offline
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Default Re: Deleted all projects - cloud NOT empty???

Escalating this, please watch for a support case email.
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  #3  
Old 12-14-2016, 01:49 AM
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Default Re: Deleted all projects - cloud NOT empty???

Quote:
Originally Posted by LarsC View Post
Why can't I empty my cloud?
No projects going on - all of it deleted. Still shows 37% of storage used. Deleted the last project 17 hours ago.
See the attached photo.
did you try to log out and in again?
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  #4  
Old 12-15-2016, 03:37 PM
LarsC LarsC is offline
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Default Re: Deleted all projects - cloud NOT empty???

Quote:
Originally Posted by jeffro View Post
Escalating this, please watch for a support case email.
Storage went 0%. Thank you
Then tried to make a new collab - actually two - but both my collaboraters can't take them down. Seems like the sessions are stuck in the cloud. Collaboration impossible....
Could you please look into that?
(Also sent a reply and description in the support mail you sent on lc7@....)
Greets
LarsC
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  #5  
Old 12-15-2016, 05:12 PM
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Default Re: Deleted all projects - cloud NOT empty???

I see Camille is working on your support case. In the meantime please add/invite me via Project or Artist Chat so I can try and assist as well.
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  #6  
Old 12-16-2016, 02:12 AM
LarsC LarsC is offline
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Default Re: Deleted all projects - cloud NOT empty???

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Originally Posted by jeffro View Post
I see Camille is working on your support case. In the meantime please add/invite me via Project or Artist Chat so I can try and assist as well.
Sure will. Glad you'll go into this.
How do I find you? (an e-mail adress or?....).
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  #7  
Old 01-25-2017, 01:16 AM
LarsC LarsC is offline
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Default Re: Deleted all projects - cloud NOT empty???

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Originally Posted by LarsC View Post
Sure will. Glad you'll go into this.
How do I find you? (an e-mail adress or?....).
Sorry again to bother, but now the cloud tells me that my amount is full. But it's not. I bought the 30GB months ago, but it seems that the system still thinks I'm on 1GB.
Means that I can't post or take down files, although my amount is only at 9 %.
Case : 03112866

Thanks
LarsC
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  #8  
Old 01-25-2017, 01:31 AM
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Default Re: Deleted all projects - cloud NOT empty???

Support should be assisting with your case soon, but can you please try again and report back?
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  #9  
Old 02-02-2017, 07:57 AM
LarsC LarsC is offline
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Default Re: Deleted all projects - cloud NOT empty???

Hi Jeffro.
Sorry 68 files missing (se attached photo)...
...and support hasn't contacted me....
Greets Lars
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  #10  
Old 02-02-2017, 10:02 AM
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Default Re: Deleted all projects - cloud NOT empty???

Hey Lars - I tested both Projects you invited me to and both opened with no file problems (just a warning about a couple pug-ins I don't have). I'll ask the tech to follow up on your case today.
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