New iLok key says it's owned by another user

[Darryl Ramm]

Originally Posted by itsgoose

in Los Angeles. I was told the iLok was brand new.

I think he meant from what actual dealer, not the geospatial coordinates.

[jeffro]

Originally Posted by itsgoose

in Los Angeles. I was told the iLok was brand new.

It is not a new iLok2, it was registered to a user in 2013.

If this was purchased from an Avid Reseller please let us know which one and we can try and assist. If purchased from a private party you'll need to contact them to resolve this.

[itsgoose]

Originally Posted by jeffro

It is not a new iLok2, it was registered to a user in 2013.

If this was purchased from an Avid Reseller please let us know which one and we can try and assist. If purchased from a private party you'll need to contact them to resolve this.

i purchased from Fry's electronics in Los Angeles

[jeffro]

Originally Posted by itsgoose

i purchased from Fry's electronics in Los Angeles

They aren't listed as an Avid Reseller and I don't see Pro Tools on their website, but started a support case to get more info/invoice to see if we can assist or not. Please watch for a case update email.

[adroburn]

Hi, I am actually having this same issue as well. I have possession of my ilok with my licenses, when I tried to add a plug-in to my ilok, it said it's registered to another user. Help!

[jeffro]

Originally Posted by adroburn

Hi, I am actually having this same issue as well. I have possession of my ilok with my licenses, when I tried to add a plug-in to my ilok, it said it's registered to another user. Help!

Welcome to the community. Please check your email for a case notice (needed account info which shouldn't be posted publicly).

[chevaundae]

Hey I am Having the same Problem it says I have two users for 2 of the products I own but every time I go to try and get info it just sends me the info for my first account so when I go to click on protools it says that the ilok is not active on my account can you send me the same link as well to fix this two users problem

[markzaynoun]

Hey, I just bought a new iLok 2 for my pro tools subscription and it says that it is registered to another user. I see that there is a solution but can't see it on the page. Can someone help me

[jeffro]

Originally Posted by chevaundae

Hey I am Having the same Problem it says I have two users for 2 of the products I own but every time I go to try and get info it just sends me the info for my first account so when I go to click on protools it says that the ilok is not active on my account can you send me the same link as well to fix this two users problem

Welcome to the community.

We'd need info for your accounts (which should not be posted in a public forum) so please click Contact Support at http://www.avid.com/learn-and-suppor...-music-support to provide this info to CS.

[jeffro]

Originally Posted by markzaynoun

Hey, I just bought a new iLok 2 for my pro tools subscription and it says that it is registered to another user. I see that there is a solution but can't see it on the page. Can someone help me

Welcome to the community.

I found an iLok2 in the account using your email address from this forum, but it doesn't show any Avid licenses.

Please click Contact Support at http://www.avid.com/learn-and-suppor...-music-support to start a case with your new iLok's Serial Number and include any other related account info. Thanks!