Help....pro-tools will not work

[bill in seattle]

Okay, I bought the m-audio fasttrack usb interface, it came bundled with pro-tools essential. This software while it loads will not work, it keeps giving me errors about the interlock and to download current drivers from paceap and reboot....I've done that and still get the same error....I'm overly frustrated. I'm running windows vista 64 bit on a amd quadcore processor....there should not be any problems......so how do I get this working?

I should add the processor is a amd phenom x4 9150e running at 1.8 gig, the chipset is the amd 780g and there is 4 gig memory

[bill in seattle]

I take it from lack of any reply that support for this is spotty at best? am I screwed because I happen to have a amd processor????? do I need to go with a different daw like sonar?

[browniespeaks]

there are some guides on this forum but you should be made aware this is a USER forum and avid tech support will chime in from time to time. Try reading http://duc.avid.com/showthread.php?t=193636 this first. If these suggestions don't work you may want to use your support call because vista is a PITA, I would expect you would have problems with most software you try to run on it.

heres a freebee from that link i posted. Try running as administrator.

[bill in seattle]

thanks.....I've looked at the guides and there is nothing about my specific issue on them.....only one reply from avid to a similar question which is why I ask specific to the amd processor....I have full admin rights as it's my computer and set that way but I did try running "as administrator" to the same frustrating result. I think it's more the stupid pace interloc garbage.... but since avid "requires" a sandra report.....

SiSoftware Sandra

Computer
Model : Gateway DX4200-09
Workgroup : WORKGROUP
Host Name : Bill-PC
User : Bill

Processor
Model : AMD Phenom(tm) 9150e Quad-Core Processor
Speed : 1.8GHz
Cores per Processor : 4 Unit(s)
Threads per Core : 1 Unit(s)
Type : Quad-Core
Integrated Data Cache : 4x 64kB, Synchronous, Write-Back, 2-way, Exclusive, 64 byte line size
L2 On-board Cache : 4x 512kB, ECC, Synchronous, Write-Back, 16-way, Exclusive, 64 byte line size
L3 On-board Cache : 2MB, ECC, Synchronous, Write-Back, 32-way, 64 byte line size, 4 threads sharing

Computer
Mainboard : Gateway RS780
BIOS : AMI 7B3P091G 08/06/2008
Bus(es) : ISA X-Bus PCI PCIe IMB USB FireWire/1394 i2c/SMBus
Multi-Processor (MP) Support : No
Multi-Processor Advanced PIC (APIC) : Yes
Total Memory : 3.75GB DIMM DDR2

Chipset
Model : Acer RS780 Host Bridge
Front Side Bus Speed : 2x 2GHz (4GHz)
Shared Memory : 256MB
Channels : 1
Memory Bus Speed : 2x 200MHz (400MHz)

Chipset
Model : AMD F10h Athlon 64/Opteron/Sempron HT Hub
Front Side Bus Speed : 2x 2GHz (4GHz)
Total Memory : 4GB DIMM DDR2
Channels : 1
Memory Bus Speed : 2x 800MHz (1.6GHz)

Memory Module(s)
Memory Module : Nanya NT2GT64U8HD0BY-AD 2GB DIMM DDR2 PC2-6400U DDR2-800 (5-6-6-18 3-24-6-3)
Memory Module : Nanya NT2GT64U8HD0BY-AD 2GB DIMM DDR2 PC2-6400U DDR2-800 (5-6-6-18 3-24-6-3)

Video System
Video Adapter : ATI Radeon HD 4300/4500 Series (SM4.1 600MHz, 512MB DDR3 800MHz 64-bit, PCIe 2.00 x16)

Graphics Processor
STREAM Processor : ATI Radeon HD 4300/4500 Series (40SP 2C 600MHz, 512MB DDR3 800MHz 64-bit)

Storage Devices
WDC WD6400AAKS-22A7B2 (640.1GB, SATA300, 3.5", 7200rpm, 16MB Cache) : 596GB (C:)
Maxtor 6L200P0 (204GB, USB, 3.5", 7200rpm, 8MB Cache) : 190GB (I:)
IOI CF/MicroDrive Disk.. (USB) : N/A (E:)
IOI SM/xD-Picture Disk.. (USB) : N/A (F:)
IOI SD/MMC Disk ... (USB) : N/A (G:)
IOI MS/MsPro Disk ... (USB) : N/A (H:)
HL-DT-ST DVDRAM GH40F (SATA150, DVD+-RW, CD-RW, 2MB Cache) : N/A (D:)

Logical Storage Devices
PQSERVICE : 10GB (NTFS)
OS (C:) : 586GB (NTFS) @ WDC WD6400AAKS-22A7B2 (640.1GB, SATA300, 3.5", 7200rpm, 16MB Cache)
Optical Drive (D:) : N/A @ HL-DT-ST DVDRAM GH40F (SATA150, DVD+-RW, CD-RW, 2MB Cache)
Hard Disk (I:) : 190GB (FAT32) @ Maxtor 6L200P0 (204GB, USB, 3.5", 7200rpm, 8MB Cache)
Removable Drive (E:) : N/A @ IOI CF/MicroDrive Disk.. (USB)
Removable Drive (F:) : N/A @ IOI SM/xD-Picture Disk.. (USB)
Removable Drive (G:) : N/A @ IOI SD/MMC Disk ... (USB)
Removable Drive (H:) : N/A @ IOI MS/MsPro Disk ... (USB)

Peripherals
LPC Hub Controller 1 : Acer IXP SB600 SMBUS Controller
LPC Hub Controller 2 : Acer SB700 LPC host controller
LPC Legacy Controller 1 : ITE IT8718F
Audio Device : ATI (AMD) RS780 Azalia controller
Audio Codec : ATI (AMD) HDMI Audio
Audio Device : Diamond Multimedia Systems RV730XT Audio device [Radeon HD 4670]
Audio Codec : ATI (AMD) HDMI Audio
Serial Port(s) : 2
Parallel Port(s) : 1
Disk Controller : Acer SB700 SATA Controller [IDE mode]
Disk Controller : Acer SB700 IDE
USB Controller 1 : Acer SB700 USB OHCI0 Controller
USB Controller 2 : Acer SB700 USB OHCI1 Controller
USB Controller 3 : Acer SB700 USB EHCI Controller
USB Controller 4 : Acer SB700 USB OHCI0 Controller
USB Controller 5 : Acer SB700 USB OHCI1 Controller
USB Controller 6 : Acer SB700 USB EHCI Controller
USB Controller 7 : Acer SB700 USB OHCI2 Controller
FireWire/1394 Controller 1 : Acer IEEE 1394 Host Controller
SMBus/i2c Controller 1 : ATI SB600 SMBus

Printers and Faxes
Printer : Samsung CLP-300 Series (600x600, USB, Colour)
Printer : Microsoft XPS Document Writer (600x600, Colour)
Printer : Canon MP620 series Printer (Colour)
Printer : Brother HL-2040 (1200x1200, USB)

Scanners and Cameras
Scanner : WIA Canon MP620 ser_000085F42A39 (Scanner, USB)

Peripherals
Media Player : ()
Media Player : ()
Media Player : ()
Media Player : ()

Network Services
Network Adapter : Marvell Yukon 88E8071 PCI-E Gigabit Ethernet Controller (Ethernet, 100Mbps)

Power Management
Mains (AC) Line Status : On-Line

Operating System
Windows System : Microsoft Windows Vista Home 6.00.6002 (Service Pack 2)
Platform Compliance : x64

Windows Experience Index
Current System : 3.7

Performance Enhancing Tips
Warning 100 : Large memory sizes should be made of Registered/Buffered memory.
Tip 2546 : Large memory modules should be ECC/Parity.
Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip.

[DigiTechSupt]

Bill - Have you tried all the optimizations in the Windows General Troubleshooting thread before trying to run the installer? It's likely it would help.

I would also do a complete uninstall of all PACE and Interlok components, restart and reinstall.

[bill in seattle]

Originally Posted by DigiTechSupt

Bill - Have you tried all the optimizations in the Windows General Troubleshooting thread before trying to run the installer? It's likely it would help.

I would also do a complete uninstall of all PACE and Interlok components, restart and reinstall.

right now I've tried everything, especially since I found the default admin stuff in vista (thanks bill gates for being a pain and think you need to save us from ourselves)....but still when I install I get errors at the 2005 c++ 64 bit redis install (even though it's already installed on my computer), the software never askes about installing the pace crap.....and even after all, when I go to paceap.com and install the newest windows drivers I still get the same error saying it's not there (but it is in control panel...) and to install and reboot.......

a small note, I did install torqLE that came on the same dvd disc, it installed with NO problems.......